Customer Service Call Center Rep

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    "city": "Warminster",
    "region": "PA",
    "country": "United States",
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    "url": "https://fieldprint-verticalscreen.icims.com/jobs/2591/customer-service-call-center-rep/job",
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    "title": "Customer Service Call Center Rep",
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    "datePosted": "2026-05-30T04:00:00.000Z",
    "description": "<h2>About Us</h2>\n<p>At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.</p>\n<p> </p>\n<p>We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.</p>\n<p> </p>\n<p>As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.</p>\n<p> </p>\n<p>Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.</p>\n<h2>Job Description</h2>\n<p>Fieldprint applicant services representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. </p>\n<p> </p>\n<p><strong>This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 8:30am-4:30pm and 10am-6pm. This position pays $17.20hr. </strong></p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Receive incoming calls regarding fingerprinting requests</li>\n <li>Determine locations via phone/computer for fingerprint collection</li>\n <li>Follow up with fingerprinting site vendors to obtain all related documentation</li>\n <li>Prepare and send welcome packets to new clients</li>\n <li>Process fingerprints and channel to the appropriate agency</li>\n <li>Monitor and maintain call center telephone line</li>\n</ul>\n<h2>Required Skills</h2>\n<ul>\n <li>Excellent phone, computer, and administrative skills</li>\n <li>Excellent customer service skills</li>\n <li>Professional and positive attitude</li>\n <li>Ability to work in a fast paced environment</li>\n <li>Proficiency in Microsoft Office suite, including Word and Excel</li>\n <li>Must be willing and able to travel</li>\n</ul>\n<h2>Education</h2>\n<p>The candidate we are seeking will have at minimum a high school diploma or equivalent.</p>\n<h2>Benefits</h2>\n<p>Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.</p>\n<ul>\n <li>Medical, dental and vision coverage with spouse/family coverage options</li>\n <li>401K plan with generous company match</li>\n <li>Flexible spending accounts</li>\n <li>Voluntary insurance coverage plans (life, disability, etc.)</li>\n <li>Paid lunch breaks</li>\n <li>Paid time off</li>\n <li>Paid holidays</li>\n <li>Paid training program/ Internal employee development</li>\n <li>Overtime options available</li>\n <li>Casual dress code</li>\n <li>Flexible work schedules</li>\n <li>Employee referral bonus program</li>\n</ul>\n<h2>Additional Information</h2>\n<p>All candidates are subject to a drug test and a background screening.</p>\n<p>Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.</p>",
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          "addressRegion": "PA",
          "streetAddress": "251 Veterans Way",
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