Guest Service Agent

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    "ExternalDescriptionStr": "<p>InterContinental Malta is delighted to invite an enthusiastic and service-driven <strong>Guest Service Agent</strong> to join our vibrant Club Lounge- Front Office team. If you’re passionate about creating exceptional guest experiences and thrive in a dynamic, luxury hospitality environment, this could be the perfect opportunity for you.</p>\n<p>As a Guest Service Agent, you will be the face of Club Lounge, ensuring a smooth and memorable stay from the moment of arrival to the time of departure. Whether it's checking in a guest, providing tailored recommendations, or resolving a concern with care and efficiency, your role is essential to delivering the high standards of True Hospitality that define our brand.</p>\n<p><strong>Join us in creating unforgettable moments for every guest, every day.</strong></p>\n<p><strong>Key Responsibilities Include (but are not limited to):</strong></p>\n<ul>\n <li>Greeting &nbsp;our VIP guests warmly and ensuring a welcoming and professional arrival and departure experience</li>\n <li>Managing check-ins and check-outs in accordance with hotel policies and legal requirements</li>\n <li>Handling guest inquiries, concerns, and special requests efficiently and with a personalized approach</li>\n <li>Maintaining an up-to-date knowledge of hotel facilities, services, room types, and ongoing promotions</li>\n <li>Collaborating with housekeeping, reservations, and other departments to ensure smooth operations and optimal guest satisfaction</li>\n <li>Assisting with room allocations, ensuring special requests and VIP needs are fulfilled</li>\n <li>Supporting group bookings by coordinating pre-arrival arrangements and room configurations</li>\n</ul>\n<p><strong>Qualifications &amp; Experience:</strong></p>\n<ul>\n <li>Previous experience in Front Office, Guest Services, or Reservations, preferably in a luxury hotel environment</li>\n <li>Exceptional communication and interpersonal skills</li>\n <li>Ability to multitask and remain calm under pressure in a fast-paced setting</li>\n <li>Strong attention to detail and a proactive approach to problem-solving</li>\n <li>Knowledge of hotel systems (such as Opera or similar PMS) is preferred</li>\n <li>Flexible availability, including evenings, weekends, and holidays</li>\n <li>A friendly, professional, and guest-oriented demeanor with a genuine passion for hospitality</li>\n</ul>\n<p>At InterContinental Malta, we are committed to <strong>True Hospitality</strong> – for our guests and our team members. As part of the IHG® family, we foster a culture where every interaction is built on care, respect, and excellence.</p>\n<p><strong>Our Core Values:</strong></p>\n<ul>\n <li><strong>True Attitude</strong>: Caring, authentic, and genuinely invested in making a difference</li>\n <li><strong>True Confidence</strong>: Knowledgeable, reliable, and trusted to take initiative</li>\n <li><strong>True Listening</strong>: Attentive to guests’ needs and quick to understand both spoken and unspoken expectations</li>\n <li><strong>True Responsiveness</strong>: Prompt and thoughtful in fulfilling guest needs with a personal touch</li>\n</ul>\n<p>If you're excited to deliver world-class service and thrive in a team that values connection, excellence, and growth, we would love to hear from you.</p>\n<p><strong>Apply today and help us create meaningful guest experiences that last a lifetime.</strong></p>",
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