Cabin System Manager

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    "requisitionDescription": "<div><p data-pasted=\"true\"><strong>Purpose:</strong></p><p>The Cabin System Manager is responsible for driving the growth, performance, and expansion of Citadel&rsquo;s inflight connectivity programs, including the Starlink integration program, and growing partnerships with additional connectivity providers. This role will lead end-to-end program objectives (sales to delivery) and establish clear performance metrics for commercial, schedule adherence, profitability, reliability, and customer experience.</p><p><strong>&nbsp;</strong></p><p><strong>Essential&nbsp;Job Functions:</strong></p><ul type=\"disc\"><li>Serve as the primary point of contact for clients, acting as the main program liaison between Citadel, customer, connectivity vendor, and suppliers for each project.</li><li>Partner closely with Engineering and Operations teams to develop tailored connectivity packages that align with customer requirements and business objectives.</li><li>Manage program scope, schedule, budget, and quality while ensuring alignment with business goals and regulatory compliance.</li><li>Meet KPIs related to sales growth, program profitability, project delivery timelines, client satisfaction scores, and system performance reliability.</li><li>Drive customer engagement by collaborating directly with clients and stakeholders throughout the design and delivery process.</li><li>Develop sales proposals, technical presentations, and pricing strategies to secure new connectivity business.</li><li>Conduct financial analyses, forecasts, and ROI assessments for all connectivity programs to ensure profitability and efficiency.</li><li>Coordinate with third-party vendors, OEMs, and service providers to manage system integration, certification, and installation activities.</li><li>Monitor connectivity trends (e.g., SATCOM, Wi-Fi, network security, in-flight entertainment) and recommend innovative solutions to enhance the customer experience.</li><li>Provide regular executive reports summarizing KPI performance, risk assessments, and strategic recommendations for continuous improvement.</li></ul><p>&nbsp;</p><p><strong>Minimum&nbsp;Qualifications&nbsp;or Experience:</strong></p><ul type=\"disc\"><li>Bachelor&rsquo;s degree in Aviation Management, Engineering, Business Administration, or a related field.</li><li>5+ years of program or project management experience in the aviation industry, preferably in aircraft completions, modifications, or in-flight connectivity.</li><li>Demonstrated success in meeting or exceeding performance KPIs related to sales, program delivery, and customer satisfaction.</li><li>Strong understanding of aircraft connectivity systems, including SATCOM, Wi-Fi, routers, and cabin network architecture.</li><li>Experience with CRM and project management tools such as Salesforce, Smartsheet, or MS Project.</li><li>Excellent communication skills with the ability to translate technical information for executive and client audiences.</li></ul><h1>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</h1><h3><strong>Preferred&nbsp;Qualifications&nbsp;or Experience:</strong></h3><ul type=\"disc\"><li>Master&rsquo;s degree in Business Administration, Engineering, or Aviation Management or equivalent industry experience.</li><li>PMP or equivalent project management certification.</li><li>Experience within VIP or VVIP aircraft completions, refurbishment, or modification programs.</li><li>Familiarity with FAA, EASA, and OEM certification processes</li><li>Proven track record in developing and achieving KPIs focused on sales revenue, project efficiency, client retention, and quality performance.</li></ul><p><br></p></div>\n",
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