Transitional Housing Case Manager

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    "requisitionDescription": "<p data-pasted=\"true\"><strong>Job Title</strong>: Transitional Housing Case Manager</p><p><strong>Classification:</strong> Non-Exempt</p><p><strong>Statu</strong>s: Part-Time Hourly (Growth Potential Based on Performance)</p><p><strong>Reports to</strong>: Program Director/Area Manager- PA</p><p><strong>Department/Program</strong>: Transitional Housing</p><p><strong>Location: Onsite</strong>: Upper Darby, PA</p><p>The case management position requires patience and a balanced, professional outlook. The case&nbsp;</p><p>manager will exhibit ICNA Relief USA&rsquo;s values and serve as a positive role model for&nbsp;</p><p>Transitional Housing clients. (SEE: Minimum Case Management Standards)</p><p>&bull; Provides instruction and proper guidance to clients;</p><p>&bull; Conducts client intake according to program policies;</p><p>&bull; Develops Individual Service Plans as required by the program;</p><p>&bull; Identifies benefits or entitlements that may be available to the client;</p><p>&bull; Meets with the clients as required, to evaluate progress and assist client in developing and&nbsp;</p><p>meeting individual goals;</p><p>&bull; Research and have familiarity with local area (Delaware County, PA) services related to&nbsp;</p><p>health and human services, developing and maintaining working relationships and&nbsp;</p><p>collaborations;</p><p>&bull; Provides the necessary referrals for services, including mental health and/ or substance&nbsp;</p><p>abuse counseling;</p><p>&bull; Advocates on the client&rsquo;s behalf when necessary;</p><p>&bull; Maintains data collection and case records as required by applicable program and&nbsp;</p><p>company rules and regulations;</p><p>&bull; Helps clients regain and maintain control over their lives, transition to independent&nbsp;</p><p>living;</p><p>&bull; Facilitates development of self-help skills, support systems, coping strategies, and&nbsp;</p><p>increased hope and self-esteem that are central to the process;</p><p>&bull; Ensures that clients adhere to the program rules and regulations and other duties as&nbsp;</p><p>assigned by the Program Director or designee;</p><p>&bull; Ensure client meets or exceeds personal action plan goals;</p><p>&bull; Meet or exceed HIPAA regulations by law;</p><p>&bull; Any other task assigned by Program Director, Area Manager or Site Coordinator.&nbsp;</p><p><strong>NECESSARY SKILLS:</strong></p><p>&bull; Experience providing case management services, including developing an individual&nbsp;</p><p>service plan for at risk populations.</p><p>&bull; Understands the challenges facing homeless populations.</p><p>&bull; Consistently maintain required case records.</p><p>&bull; Ability to develop and maintain appropriate boundaries.</p><p>&bull; Must demonstrate sensitivity to needs of clients in crisis.</p><p>&bull; Must demonstrate responsiveness to cultural differences and a commitment to the value of cultural competency.</p><p><strong>Essential Duties and Responsibilities</strong>: The person filling this position is expected, under general supervision, to:&nbsp;</p><p>(1) immediately formulate a plan and prepare clients for permanent housing placement;&nbsp;</p><p>(2) engage individuals requiring social service assistance;&nbsp;</p><p>(3) interview and evaluate clients, formulate Independent Action Plans and goals; and&nbsp;</p><p>(4) locate and refer to appropriate community resources for clients; including the following:</p><p>&bull; Serve as a liaison with outside organizations regarding such matters as employment, education, healthcare, housing, social services, legal issues, etc.</p><p>&bull; Advise clients in dealing with issues as: behavior, educational progress, family dynamics, mental and physical health, housing, personal finances, substance abuse,&nbsp;</p><p>mental and/or physical trauma.</p><p>&bull; Consult with others to determine causes of client problems and effective solutions.</p><p>&bull; Conduct initial intake and assessment of clients&#39; needs and periodic re-assessments according to company/program SOP&rsquo;s and policies.</p><p>&bull; Create and maintain client electronic and paper files.</p><p>&bull; Obtain and maintain relevant documentation and release forms from clients (i.e., birth&nbsp;</p><p>certificate, proof of citizenship, proof of income, medical documents, release of Personal Health Information, etc.).</p><p>&bull; In collaboration with clients, conduct periodic revisions of independent action plans&nbsp;</p><p>including short-term and long-term client goals.</p><p>&bull; Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services.</p><p>&bull; Work with clients to break through barriers to their goal(s) attainment.</p><p>&bull; Assist clients in advocating for themselves in order to gain housing stability.</p><p>&bull; Monitor clients&#39; progress toward their goals via regularly scheduled face-to-face contacts/sessions.</p><p>&bull; Document all client encounters via case management notes</p><p>&bull; Follow-up with clients with referral organizations regarding client contact and progress with referral organization.</p><p>&bull; Provide all required information for weekly/monthly/quarterly/annual reports.</p><p>&bull; Attend all Program, Company and Local Office mandatory meetings and trainings,whether virtual or in person at local Field Office, which is located in Norristown, PA.</p><p><strong>Required Skills/Competencies</strong>:Ability to:</p><p>● Experience with Microsoft Office products such as MS Excel, Word, Power point +&nbsp;</p><p>Salesforce a bonus</p><p>● Excellent communication skills are mandatory, both written and verbal</p><p>● Fluency in the English language is compulsory</p><p>● Perform data entry with excellence.</p><p>● Multitask on need basis.</p><p>● Prioritize and complete work on time.</p><p>● Resolve problems and temporary issues related to the program and seek direction and&nbsp;</p><p>advice from Program Director, Site Coordinator or Area Manager as needed.&nbsp;</p><p>● Demonstrate compassion, empathy, and good communication skills.</p><p>● Maintain confidentiality at all times.</p><p>● Be organized and flexible under pressure.&nbsp;</p><p><strong>Position Type/Expected Hours of Work</strong>:</p><p>This is a part-time position with a maximum of 25 hours per week. Some flexibility in hours is&nbsp;</p><p>allowed if pre-approved, but the employee must be available during the general &ldquo;core&rdquo; work hours&nbsp;</p><p>needed at the Transitional House. Occasional evening and weekend work required according to&nbsp;</p><p>needs to program. This role is a part-time position designed to grow into a full-time role based on&nbsp;</p><p>performance and program expansion.</p><p><strong>MINIMUM EDUCATION/EXPERIENCE REQUIRED:</strong></p><p>Master&#39;s Degree or related field and/or equivalent experience.&nbsp;</p><p><strong>OTHER REQUIREMENTS:</strong></p><p>May be required to become First Aid/CPR certified.</p><p>Bi-lingual preferred; English/Arabic - English/Urdu</p><p>Job Type: Part Time</p><p><strong>Education</strong>: LMSW or LCSW (Preferred)</p><p><strong>Other Duties:</strong></p><p>Please note this job description is not all encompassing in terms of duties or responsibilities that&nbsp;</p><p>are expected of this position. ICNA Relief reserves the right to add, omit or modify duties,&nbsp;</p><p>responsibilities, and activities at any time with or without advance notice.&nbsp;</p><p><br></p>\n",
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