ServiceTitan & Operations Support

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    "datePosted": "2026-05-22T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p></p>\n<p>Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.</p>\n<p> </p>\n<p>Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams.</p>\n<p> </p>\n<p>This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.</p>\n<h2>What You’ll Do:</h2>\n<h3>ServiceTitan Support & Systems</h3>\n<ul>\n <li>Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies</li>\n <li>Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance</li>\n <li>Support user onboarding, account setup, permissions, and basic training</li>\n <li>Assist with system configuration updates and workflow improvements</li>\n <li>Partner with the regional ServiceTitan team to escalate issues and implement enhancements</li>\n <li>Help ensure data accuracy, consistency, and proper system usage</li>\n</ul>\n<h3>Operations, Dispatch & Admin Support</h3>\n<ul>\n <li>Support dispatch and scheduling teams with system questions, workflow issues, and optimization</li>\n <li>Assist with job setup accuracy, call booking workflows, and technician scheduling alignment</li>\n <li>Partner with office teams on day-to-day operational challenges and process improvements</li>\n <li>Provide administrative support such as reporting pulls, data updates, and system audits</li>\n <li>Help maintain standard operating procedures (SOPs) and ensure consistency across locations</li>\n <li>Support basic reporting needs for operators (KPIs, job tracking, performance data)</li>\n <li>Act as a bridge between field teams, office staff, and leadership to improve communication and execution</li>\n</ul>\n<h3>Market Partnership & Continuous Improvement</h3>\n<ul>\n <li>Build strong relationships with GMs, dispatchers, CSRs, and office managers</li>\n <li>Identify opportunities to streamline workflows and improve efficiency</li>\n <li>Support adoption of best practices across ServiceTitan and operations</li>\n <li>Stay current on ServiceTitan functionality and industry best practices</li>\n</ul>\n<h2>What You’ll Bring:</h2>\n<ul>\n <li>2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role</li>\n <li>Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred</li>\n <li>Strong understanding of dispatching, scheduling, and office workflows</li>\n <li>Ability to manage multiple priorities in a fast-paced environment</li>\n <li>Excellent problem-solving skills with a hands-on, “jump in and help” mindset</li>\n <li>Strong communication skills with a customer-service approach to internal teams</li>\n <li>Highly organized with strong attention to detail</li>\n <li>Comfortable working across systems, teams, and operational challenges</li>\n <li>ServiceTitan Certification is a plus, but not required</li>\n</ul>\n<p><em>Apex Service Partners is an Equal Opportunity Employer</em></p>\n<p> </p>",
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