Training Content Developer

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    "jobOpeningName": "Training Content Developer",
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    "datePosted": "2026-04-01",
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    "description": "<p><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\"><img class=\"cke_widget_element\" width=\"188\" height=\"33\" src=\"https://assets.jazz.co/customers/customer_20230412181545_HG7ENP4F4FK8DZ72/layout/20250224221156-image.png\" alt=\"\" data-widget=\"image\" data-cke-widget-keep-attr=\"0\" data-cke-widget-upcasted=\"1\" data-cke-widget-data=\"%7B%22hasCaption%22%3Afalse%2C%22src%22%3A%22https%3A%2F%2Fassets.jazz.co%2Fcustomers%2Fcustomer_20230412181545_HG7ENP4F4FK8DZ72%2Flayout%2F20250224221156-image.png%22%2C%22alt%22%3A%22%22%2C%22width%22%3A%22188%22%2C%22height%22%3A%2233%22%2C%22lock%22%3Atrue%2C%22align%22%3A%22none%22%2C%22classes%22%3Anull%7D\" data-cke-saved-src=\"https://assets.jazz.co/customers/customer_20230412181545_HG7ENP4F4FK8DZ72/layout/20250224221156-image.png\"></span></span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Description – Training Content Developer</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Reports To - </span><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Director of Customer Onboarding</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location</span> - Remote</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Summary</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">We are looking for a creative and detail-oriented Training Content Developer to design and deliver engaging learning experiences for our customers. This role will focus on developing high-quality digital learning content that helps customers successfully adopt and maximize our platform.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">The Training Content Developer will collaborate closely with the onboarding team to translate product knowledge and best practices into clear, accessible learning materials. You will play a key role in scaling customer education through interactive e-learning, videos, guides, and other digital learning assets.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">This is an exciting opportunity for someone who enjoys blending instructional design, technology, and storytelling to create impactful learning experiences.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Content Development &amp; Instructional Design</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Design, develop, and maintain engaging and accessible learning content, including e-learning modules, guides, toolkits, videos, job aids, and knowledge resources.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Create digital learning experiences using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Ensure learning content aligns with company culture, product capabilities, and business goals.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Cross-Functional Collaboration</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Partner with Product, Customer Success, Support, Sales, and other SMEs to translate complex information into learner-friendly formats.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Gather knowledge from internal experts and transform it into structured, scalable learning programs.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Customer Education Programs</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Support and continuously improve customer onboarding programs and role-based learning paths.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Contribute to the design and delivery of blended learning experiences, including self-paced learning and live virtual sessions.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">LMS &amp; Knowledge Management</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Manage and maintain learning content within the Learning Management System (LMS) and internal knowledge platforms.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Ensure content is organized, accessible, and easy for customers to navigate.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Continuous Improvement</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Gather feedback from learners and stakeholders to improve learning experiences.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Use analytics and learner insights to optimize content effectiveness and engagement.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Content Curation</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Identify and curate relevant external learning resources that enhance the customer learning experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Are Looking For (Minimum Qualifications)</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">2+ years of experience in instructional design, LMS administration, or learning content development, ideally in a SaaS or technology environment.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Experience building digital learning using tools such as Camtasia, Snagit, Chameleon Creator, Gainsight, and similar platforms.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Strong ability to translate complex technical concepts into clear, engaging learning experiences.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Experience collaborating with cross-functional teams and subject matter experts.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Excellent written communication and storytelling skills.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We'd Be Excited to Find (Preferred Qualifications)</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Experience creating customer education programs for SaaS products.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with learning analytics and measuring training effectiveness.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Experience managing or administering a Learning Management System (LMS).</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of adult learning principles and instructional design methodologies.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Working Conditions</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Manual dexterity required to use desktop computer and peripherals</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Utilization of software, teleconferencing and email to perform job functions</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Remote workers need to be generally available 8am-5pm Central Standard Time.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Compensation and Benefits:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Competitive salary and comprehensive benefits package.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Opportunities for professional growth and career development.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Flexible work arrangements, including remote work options.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Health, dental, and vision insurance.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">401(k) plan with company matching.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt\">Company will provide laptop and other needed computer equipment.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About AxisCare </span></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif\">According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. </span></em></span></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif\"> </span></em></span></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif\">AxisCare was started in 2011 by industry leaders to help meet the demand for a more user-friendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment. We are an Equal Opportunity Employer and comply with ADA regulations as applicable. </span></em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em><span style=\"color: rgb(52, 73, 94); font-family: tahoma, arial, helvetica, sans-serif\"><img class=\"cke_widget_element\" width=\"787\" height=\"1025\" src=\"https://assets.jazz.co/customers/customer_20230412181545_HG7ENP4F4FK8DZ72/layout/20250310173456-image-20250310123455-7.png\" alt=\"\" data-cke-saved-src=\"https://assets.jazz.co/customers/customer_20230412181545_HG7ENP4F4FK8DZ72/layout/20250310173456-image-20250310123455-7.png\" data-cke-widget-data=\"%7B%22hasCaption%22%3Afalse%2C%22src%22%3A%22https%3A%2F%2Fassets.jazz.co%2Fcustomers%2Fcustomer_20230412181545_HG7ENP4F4FK8DZ72%2Flayout%2F20250310173456-image-20250310123455-7.png%22%2C%22alt%22%3A%22%22%2C%22width%22%3A%22715%22%2C%22height%22%3A%22931%22%2C%22lock%22%3Atrue%2C%22align%22%3A%22none%22%2C%22classes%22%3Anull%7D\" data-cke-widget-upcasted=\"1\" data-cke-widget-keep-attr=\"0\" data-widget=\"image\"></span></em></span></p>\n<p><br></p>\n<p><br><br></p>",
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