Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage

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    "heading": "Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage",
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Client Account Specialist (CAS) liaises with First Advantage's Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Roles and Responsibilities:</span></span><ul><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure that all customer interactions are handled efficiently and effectively.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate and up-to-date information to support seamless case management.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure that all communications are clear, professional, and empathetic.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Keep relevant case information updated within Salesforce to facilitate accurate reporting.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization’s overall revenue generation and growth. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Foster strong relationships to enhance sales opportunities.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure customer satisfaction and loyalty through effective engagement strategies.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Actively seek feedback to drive enhancements.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Leverage these relationships to support business objectives.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Product Expansion Proposals - Propose additional products and services to expand the organization’s footprint within existing accounts. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Identify opportunities for upselling and cross-selling.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate to ensure that customer needs are met effectively.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives.</span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required Skills & Qualifications</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proven experience in case management or customer service roles.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proficiency in Salesforce or similar CRM platforms.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Strong communication and interpersonal skills.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to manage multiple tasks and prioritize effectively.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Excellent problem-solving skills and attention to detail.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Experience in sales support or account management is a plus.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to build and maintain relationships with key stakeholders.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Strong analytical skills to assess customer needs and recommend solutions.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to work collaboratively within a team environment.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Flexibility to adapt to changing priorities and business needs.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Education & Experience</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Full-time Graduation (any discipline)</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Minimum of 2 years of call center or related experience preferred.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Working Environment</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Hybrid (Location: Mumbai / Bangalore)</span></span><br> <p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
    "description_text": "The Client Account Specialist (CAS) liaises with First Advantage's Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage.\n The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business.\n Roles and Responsibilities: Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels.\n Ensure that all customer interactions are handled efficiently and effectively.\n Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.\n Maintain accurate and up-to-date information to support seamless case management.\n Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests.\n Ensure that all communications are clear, professional, and empathetic.\n Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).\n Keep relevant case information updated within Salesforce to facilitate accurate reporting.\n Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization’s overall revenue generation and growth.\n Foster strong relationships to enhance sales opportunities.\n Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers.\n Ensure customer satisfaction and loyalty through effective engagement strategies.\n Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services.\n Actively seek feedback to drive enhancements.\n Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.\n Leverage these relationships to support business objectives.\n Product Expansion Proposals - Propose additional products and services to expand the organization’s footprint within existing accounts.\n Identify opportunities for upselling and cross-selling.\n Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements.\n Collaborate to ensure that customer needs are met effectively.\n Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives.\n Required Skills & Qualifications\n • Proven experience in case management or customer service roles.\n • Proficiency in Salesforce or similar CRM platforms.\n • Strong communication and interpersonal skills.\n • Ability to manage multiple tasks and prioritize effectively.\n • Excellent problem-solving skills and attention to detail.\n • Experience in sales support or account management is a plus.\n • Ability to build and maintain relationships with key stakeholders.\n • Strong analytical skills to assess customer needs and recommend solutions.\n • Ability to work collaboratively within a team environment.\n • Flexibility to adapt to changing priorities and business needs.\n • Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.\n • High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).\n Education & Experience\n • Full-time Graduation (any discipline)\n • Minimum of 2 years of call center or related experience preferred.\n • Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus.\n Working Environment\n • Hybrid (Location: Mumbai / Bangalore)\n  United States Equal Opportunity Employment:\n First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.",
    "jsonld_jobposting": {
      "url": "https://firstadvantage.applytojob.com/apply/vrFBw0FANM/Client-Account-Specialist-CASSCAS-MumbaiBangalore-First-Advantage",
      "@type": "JobPosting",
      "title": "Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage",
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      "datePosted": "2026-03-13",
      "description": "<span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The Client Account Specialist (CAS) liaises with First Advantage's Small Business accounts and various internal departments such as Sales, Operations, Service, Product, and Billing. This individual establishes and maintains effective customer relationships and gains trust and respect. They will ensure that the client relationship and customer satisfaction remain a competitive advantage for First Advantage.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The CAS helps transition customers from the sales and implementation process into the support phase. CAS is responsible for fostering relationships with any of the customers supported by the team. Individual clients are not assigned to specific CRS, as any team member can assist any customer. CAS fosters relationships with customers and provides them with timely value propositions. This propels customers to grow and achieve goals while simultaneously strengthening their relationship with the business.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Roles and Responsibilities:</span></span><ul><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure that all customer interactions are handled efficiently and effectively.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate and up-to-date information to support seamless case management.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure that all communications are clear, professional, and empathetic.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs). </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Keep relevant case information updated within Salesforce to facilitate accurate reporting.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization’s overall revenue generation and growth. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Foster strong relationships to enhance sales opportunities.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensure customer satisfaction and loyalty through effective engagement strategies.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Actively seek feedback to drive enhancements.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Leverage these relationships to support business objectives.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Product Expansion Proposals - Propose additional products and services to expand the organization’s footprint within existing accounts. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Identify opportunities for upselling and cross-selling.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Leadership Collaboration on Product Enhancements - Identify and partner with the leadership team on any product gaps and/or enhancements. </span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate to ensure that customer needs are met effectively.</span></span></li><li class=\"MsoPlainText\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Additional Duties as Assigned - Perform other duties as assigned by management, demonstrating flexibility and a willingness to support team objectives.</span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Required Skills & Qualifications</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proven experience in case management or customer service roles.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proficiency in Salesforce or similar CRM platforms.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Strong communication and interpersonal skills.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to manage multiple tasks and prioritize effectively.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Excellent problem-solving skills and attention to detail.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Experience in sales support or account management is a plus.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to build and maintain relationships with key stakeholders.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Strong analytical skills to assess customer needs and recommend solutions.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Ability to work collaboratively within a team environment.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Flexibility to adapt to changing priorities and business needs.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Education & Experience</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Full-time Graduation (any discipline)</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Minimum of 2 years of call center or related experience preferred.</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Familiarity with productivity software, CRM systems and other call center technologies preferred. Salesforce CRM experience is a plus.</span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Working Environment</span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">• Hybrid (Location: Mumbai / Bangalore)</span></span><br> <p>United States Equal Opportunity Employment:</p>\n\n<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>",
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      "validThrough": "2026-06-11",
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    "title": "Client Account Specialist - (CAS/SCAS) - Mumbai/Bangalore - First Advantage",
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