(Senior) Product Manager - Customer Support Solutions (all genders)

{
  "content_hash": "a54128756e25cc15729a7c11ecb32fb2ca8117fa67946dbea6af7978b14f2778",
  "source_hash": "1e9504a0517e143a1352c97b136e3ab298cc8a5d817f2c3ae8f33ac357df8fdc",
  "last_changed_at": "2026-05-30T05:47:05.816Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bottighofen",
    "city": null,
    "region": null,
    "country": "Bottighofen",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:59:01.969Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Bottighofen",
      "city": null,
      "region": null,
      "country": "Bottighofen",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Bottighofen"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2558719",
  "name": "(Senior) Product Manager - Customer Support Solutions (all genders)",
  "office": "Bottighofen",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-10T07:56:16+00:00",
  "seniority": "experienced",
  "department": "Travel Office",
  "occupation": "product_management",
  "subcompany": "HolidayCheck_AG",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Start your very own journey – with HolidayCheck!",
      "value": "<span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). </span><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><br style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"></span><span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience! </span><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><br><br></span><span style=\"color:rgb(33,37,41);font-family:Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">As a <strong>(Senior) Product Manager – Customer Support Solutions (all genders)</strong>, you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions.</span>"
    },
    {
      "name": "Your Tasks",
      "value": "<ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Identify recurring customer problems and translate them into scalable software solutions</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Automate support processes andleverageAI to enhance speed, consistency, and resolution quality</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Collaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Own, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption</li></ul>"
    },
    {
      "name": "What you bring",
      "value": "<ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Proven senior-level product management experience in software-driven customer environments</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Demonstrated experience in building automations and high-quality self-service solutions</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Excellent stakeholder leadership across Engineering, Operations, and Business teams</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact</li></ul>"
    },
    {
      "name": "Our “All Inclusive Package” for you",
      "value": "<strong><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Workation & Flexibility </span></strong><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">20 days of workation within the EU – work where others go on vacation </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">60/40 hybrid model: two office days for collaboration & team spirit, three days remote</li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Flexible working hours – early bird or night owl? We’ve got you covered!</li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong>Development & Culture  </strong></span><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Extensive internal & external training opportunities </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Diverse corporate culture with over 30 nationalities </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">From newbie to champion: structured onboarding for a smooth start</li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong>Perks & Appreciation  </strong></span><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Anniversary perks in the form of extra vacation days or travel subsidies </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Your choice of hardware – Mac, Windows, or Linux </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Free parking or public transport subsidy</li></ul><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong> Work-Life-Balance & Wellbeing  </strong></span><ul><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Childcare subsidy for a family-friendly balance </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Hansefit membership or gym subsidy </li><li style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\">Healthy & delicious meals from our in-house chef Evelyn </li></ul><br><span style=\"font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong>Ready to join the HolidayCheck adventure?</strong> Then grab your suitcase full of talent and send us your application!</span>"
    }
  ],
  "occupationCategory": "marketing_and_product",
  "recruitingCategory": "Product, Design & Research"
}