Food Service Associate, Selu (Full-Time; Varied)

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    "ExternalDescriptionStr": "<h1><span style=\"font-size: 12pt;\">Harrah’s Cherokee Casino Resort Position Description</span></h1><p>&nbsp;</p><p><strong>POSITION TITLE:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Food Service Associate</p><p><strong>DIVISION:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Food and Beverage</span></p><p><strong>DEPARTMENT:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>The Smokehouse Coop, Guy Fieri, Selu Garden Cafe, Italian</p><p><strong>GRADE/FLSA STATUS:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>H8 - Non-Exempt</p><p><strong>BADGE TYPE/COLOR:</strong><span><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></span>Key - Blue</p><p><strong>REPORTS TO:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Supervisor, Food Service</p><p><strong>SUPERVISES:</strong><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>N/A</p><p>&nbsp;</p><p><strong>JOB SUMMARY:</strong></p><p>Provide excellent service to restaurant guests.</p><p>&nbsp;</p><p><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></p><ul style=\"padding-left: 24px;\"><li><p>Greet guests; provide guests with menus</p></li><li><p>Take guests' food and beverage orders; give orders to kitchen personnel</p></li><li><p>Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts</p></li><li><p>Deliver checks, handle cash, and comp check transactions</p></li><li><p>Two-minute table turn times</p></li><li><p>Build relationships with guests</p></li><li><p>Ensure service recovery activities&nbsp;</p></li><li><p>Delight our guests with outstanding service</p></li><li><p>Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale</p></li><li><p>Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions<span>&nbsp;</span></p></li><li><p>Take drink orders, communicate with the bartender, and present drinks to guests</p></li><li><p>Handle money according to procedure</p></li><li><p>Complete pre-, running, and post-shift side-work requirements</p></li><li><p>Maintain a neat, clean, organized, safe, and comfortable environment for our guests</p></li><li><p>Monitor guest consumption of alcohol and intervene as needed according to guidelines</p></li><li><p>Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board</p></li></ul><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><a name=\"_Hlk129185999\"><span style=\"font-size: 10pt;\">Receive payment by credit cards, comps, cash, or automatic debits</span></a></p></li><li><p class=\"DefaultText\"><span lang=\"EN\" style=\"font-size: 10pt;\">Issue receipts, refunds, credits, or change due to guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Record tips from credit cards, automatic debits, and comp guests</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Responsible for the proper settlement of all guest checks&nbsp;</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Operate a cash register and properly settle checks</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Tabulate bills using calculators, cash registers, or optical price scanners</span></p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Balance register and/or paperwork at the end of the shift</span></p></li><li><span>Adhere to regulatory, departmental, and company policies/procedures in an ethical manner</span></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values</p></li></ol><p>&nbsp;</p><p><strong>MINIMUM QUALIFICATIONS:</strong></p><ul style=\"padding-left: 24px;\"><li><p>A high school diploma or GED is required</p></li><li><p>Six months of prior food service experience is preferred</p></li><li><p><strong>Must demonstrate the following essential knowledge and skills:</strong></p></li><li><p>Legible handwriting</p></li><li><p>Beverage and food service knowledge</p></li><li><p>Ability to carry food and beverages safely and professionally</p></li><li><p>Must be familiar with tray service</p></li><li><p>Ability to add, subtract, multiply, or divide quickly and correctly</p></li><li><p>Excellent guest service and communication skills are required</p></li><li><p>Must be able to complete cash and charge transactions</p></li><li><p>Willing to learn and be adaptable</p></li><li><p>Attention to detail/observant</p></li><li><p>Documented teamwork behaviors and attitudes</p></li><li><p class=\"DefaultText\"><span style=\"font-size: 10pt;\">Neat, professional appearance with excellent personal hygiene</span></p><p>&nbsp;</p></li></ul><p class=\"DefaultText\"><span style=\"font-size: 10pt;\"><strong>PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:</strong></span></p><ul><li><p>Must be able to carry and balance a food service tray</p></li><li><p>Must be able to attend to multiple priorities simultaneously</p></li><li><p>Must be able to be on feet for an 8-hour shift</p></li><li><p>Must be able to lift and carry up to 25 pounds constantly</p></li><li><p>Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)</p></li><li><p>Must be able to kneel, bend, stoop, and twist when serving food and beverages</p></li><li><p>Must be able to stoop, bend, reach, kneel, twist, and grasp items</p></li><li><p>Must be able to respond to visual and aural cues</p></li><li><p>Must be able to read, write, speak, and understand English</p></li><li class=\"ortl-align-justify\"><p class=\"DefaultText\" style=\"text-align: justify;\"><span style=\"font-size: 10pt;\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke</span></p></li><li class=\"ortl-align-justify\"><p class=\"DefaultText\" style=\"text-align: justify;\"><span style=\"font-size: 10pt;\">Must be able to work a flexible schedule, including weekends, evenings, and holidays</span></p></li></ul><p class=\"DefaultText\" style=\"text-align: justify;\">&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.<span>&nbsp; </span>Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.&nbsp;<span> &nbsp;</span>1.13.26<span>&nbsp;&nbsp;&nbsp;&nbsp;</span></p>",
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