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Director of Guest Experience

8b0eac9f 6017 4d88 Ad3c Edd546d3fb73 19000101 000001 · CIVANA Wellness Resort & Spa, Carefree, AZ, US, Carefree, AZ · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8b0eac9f 6017 4d88 Ad3c Edd546d3fb73 19000101 000001
TitleDirector of Guest Experience
Normalized title-
Department / team-
LocationCIVANA Wellness Resort & Spa, AZ, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-11 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 8b0eac9f 6017 4d88 Ad3c Edd546d3fb73 19000101 000001.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in CIVANA Wellness Resort & Spa.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8b0eac9f 6017 4d88 Ad3c Edd546d3fb73 19000101 000001
Source4fc50481-cbc9-420d-a91b-febad8f36b34
ATS providerADP Workforce Now Recruiting

Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. ACCOLADES • 2026 Newsweek’s World’s Most Extraordinary Spas • 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat • 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa • 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort • 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US • 2025, 2024, 2023 TripAdvisor Traveler's Choice Award • 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US • 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose • 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge • 2024, 2023, 2022 OpenTable Diners' Choice Award • 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World • 2023 Men’s Health Travel Awards - Top Relaxation Destination • AAA Four Diamond Rating • AAA Inspector’s Best of Housekeeping Award WHY YOU’LL LOVE WORKING AT CIVANA • Affordable health insurance starting the 1st of the month following hire date • Complimentary shift meal • Complimentary access to wellness classes & programming • Generous Team Member & Friends & Family Resort rates and discounts • 401K Retirement Plan with Matching Director of Guest Experience will oversee all guest journey touchpoints including arrival, visit, housekeeping, departure, and post departure. They will lead the rooms team to provide high-level customer service and exceptional hospitality to guests, handling client issues and concerns in a positive and timely manner creating a seamless and memorable service experience, from arrival to departure. They will work to direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Experience and Satisfaction, Guest Registration, Service Recovery, Transportation, housekeeping and Bell Staff. Responsibilities and Duties • Oversee and ensure delivery of CIVANA brand standards in Arrival, Departure, housekeeping and Transportation services • Lead, manage, and hold accountable (LMA) the Rooms and Transportation teams to achieve operational excellence • Develop and execute training programs to ensure brand compliance across all touchpoints • Conduct regular audits to maintain consistency in service delivery • Own the guest feedback loop, including follow-up and resolution to ensure guest satisfaction and continuous improvement • Manage the Rooms and Transportation departmental P&L to achieve financial targets • Collaborate cross-functionally with other departments to ensure a seamless guest journey • Implement and refine operational procedures that enhance the guest experience while maintaining efficiency • Support strategic planning for the Rooms division, including resource planning and capital improvements • Serve as Manager on Duty as assigned • Ensure all public areas are elevated and maintained to brand standards • Become Resort expert. Ensure accurate communication of information to guests regarding resort services, facilities and operating hours, as well as provision of appropriate collateral materials to guests as needed • Execute and manage special projects and perform other duties as assigned by Resort Manager • Maintain brand standards for excellent telephone, email/digital and in-person communication skills including timeliness of answering, message taking/retrieval, handling Do Not Disturb requests, discretion and guest confidentiality issues, etc. Requirements • 5+ years of progressive leadership experience in Rooms Division or related hospitality operations • Proven ability to lead high-performing teams and deliver exceptional guest service • Strong knowledge of reservation systems, front office procedures, and guest service best practices • Experience managing departmental financials, including budgeting and forecasting • Excellent communication, organizational, and problem-solving skills • Strong training, auditing, and quality assurance background • Passion for wellness, hospitality, and delivering transformative guest experiences • Previous resort or luxury hotel experience preferred

Full job record

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Org ID9533c819-fe28-4f08-9221-e25d16537343
Source ID4fc50481-cbc9-420d-a91b-febad8f36b34
Board ID4fc50481-cbc9-420d-a91b-febad8f36b34
Provideradp_workforcenow
Provider Job Key466121
TitleDirector of Guest Experience
Normalized Title—
Statusactive
Activeyes
Location TextCIVANA Wellness Resort & Spa, Carefree, AZ, US, Carefree, AZ
Department—
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Remote Policy—
CountryUnited States
RegionAZ
CityCIVANA Wellness Resort & Spa
Salary Raw—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8b0eac9f-6017-4d88-ad3c-edd546d3fb73&ccId=19000101_000001&lang=en_US&type=JS&jobId=466121&jwId=9200567316218_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8b0eac9f-6017-4d88-ad3c-edd546d3fb73&ccId=19000101_000001&lang=en_US&type=JS&jobId=466121&jwId=9200567316218_1
First Seen At2026-05-31 18:30:04Z
Last Seen At2026-06-06 20:19:44Z
Last Checked At2026-06-06 20:19:44Z
Last Changed At2026-06-06 20:19:44Z
Inactive At—
Source Posted At2026-05-11 16:02:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\" id=\"isPasted\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">CIVANA&rsquo;s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: bold;\">ACCOLADES</strong></u></span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\" data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2026 Newsweek&rsquo;s World&rsquo;s Most Extraordinary Spas</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2026 The Zoe Report Readers&rsquo; Choice Awards: #5 Best U.S. Yoga Retreat</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2025, 2024, 2023, 2022, 2021, 2020 Travel &amp; Leisure World&#39;s Best Award - Top 10 Destination Spa</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers&#39; Choice Award - Top 10 Best Spa Resort</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader&#39;s Choice Award - Top Destination Spa in the US</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2025, 2024, 2023 TripAdvisor Traveler&#39;s Choice Award</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2025, 2024, 2023, 2022 U.S. News &amp; World Report - Best Hotels in the US</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2024 Reader&rsquo;s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2024, 2023, 2022 OpenTable Diners&#39; Choice Award</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2023 Women&rsquo;s Health Travel Awards - Best Yoga Retreat in the World</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; 2023 Men&rsquo;s Health Travel Awards - Top Relaxation Destination&nbsp;</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; AAA Four Diamond Rating</span></p><p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt;\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">&bull; AAA Inspector&rsquo;s Best of Housekeeping Award&nbsp;</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><u style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: bold;\">WHY YOU&rsquo;LL LOVE WORKING AT CIVANA</strong></u></span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><br></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull; &nbsp;Affordable health insurance starting the 1st of the month following hire date</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull; Complimentary shift meal</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull; Complimentary access to wellness classes &amp; programming</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull; Generous Team Member &amp; Friends &amp; Family Resort rates and discounts</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull; 401K Retirement Plan with Matching</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px; line-height: 1.6; font-size: 1rem;\"><br></p><p id=\"isPasted\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Director of Guest Experience will oversee all guest journey touchpoints including arrival, visit, housekeeping, departure, and post departure. They will lead the rooms team to provide high-level customer service and exceptional hospitality to guests, handling client issues and concerns in a positive and timely manner creating a seamless and memorable service experience, from arrival to departure. They will work to direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Experience and Satisfaction, Guest Registration, Service Recovery, Transportation, housekeeping and Bell Staff.&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Responsibilities and Duties</u></strong></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Oversee and ensure delivery of CIVANA brand standards in Arrival, Departure, housekeeping and Transportation services</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Lead, manage, and hold accountable (LMA) the Rooms and Transportation teams to achieve operational excellence</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Develop and execute training programs to ensure brand compliance across all touchpoints</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Conduct regular audits to maintain consistency in service delivery</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Own the guest feedback loop, including follow-up and resolution to ensure guest satisfaction and continuous improvement</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Manage the Rooms and Transportation departmental P&amp;L to achieve financial targets</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Collaborate cross-functionally with other departments to ensure a seamless guest journey</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Implement and refine operational procedures that enhance the guest experience while maintaining efficiency</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Support strategic planning for the Rooms division, including resource planning and capital improvements</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Serve as Manager on Duty as assigned&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Ensure all public areas are elevated and maintained to brand standards</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&nbsp;Become Resort expert. Ensure accurate communication of information to guests regarding resort services, facilities and operating hours, as well as provision of appropriate collateral materials to guests as needed</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Execute and manage special projects and perform other duties as assigned by Resort Manager&nbsp;</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Maintain brand standards for excellent telephone, email/digital and in-person communication skills including timeliness of answering, message taking/retrieval, handling Do Not Disturb requests, discretion and guest confidentiality issues, etc.</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u>Requirements</u></strong></span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">5+ years of progressive leadership experience in Rooms Division or related hospitality operations</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Proven ability to lead high-performing teams and deliver exceptional guest service</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Strong knowledge of reservation systems, front office procedures, and guest service best practices</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Experience managing departmental financials, including budgeting and forecasting</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Excellent communication, organizational, and problem-solving skills</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Strong training, auditing, and quality assurance background</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Passion for wellness, hospitality, and delivering transformative guest experiences</span></p><p><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&bull;</span><span style=\"white-space: pre; font-size: 16px; font-family: arial, sans-serif;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Previous resort or luxury hotel experience preferred</span></p></div></div></div></div></div></div></div></div>\n",
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