Network Engineer (Cisco UCCE)

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          "text": "<p><b>Job Title: Network Engineer (Cisco UCCE)</b></p><p><b>Location: Tampa, FL</b></p><p><b>Duration: 6+ months contract</b></p><p><b></b></p><p><b>JOB SUMMARY</b>:</p><p>Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and</p><p>organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.</p><p><b></b></p><p><b>ESSENTIAL JOB FUNCTIONS/DUTIES:</b></p><ul><li>Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform</li></ul><ul><li>Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG&apos;s) - Develop custom reports on Cisco CUIC</li></ul><ul><li>Scripting new call flows for new call centers, including UAT testing with end user</li></ul><ul><li>Work with Finesse gadgets – Experience in the design, development, integration, testing, and implementation of a large contact center systems</li></ul><ul><li>Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment</li></ul><ul><li>Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC   integration</li></ul><ul><li>Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder</li></ul><ul><li>Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design</li></ul><ul><li>Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)</li></ul><ul><li>Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service</li></ul><ul><li>Excellent presentation/verbal communication skills and the ability to train and mentor other team members</li></ul><ul><li>Ability to work well both independently, and in a team environment</li></ul><ul><li>Developing new UCCE / UCCX applications and maintaining legacy applications.</li></ul><ul><li>Provide 24x7 on-call support</li></ul><ul><li><br /></li></ul>",
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          "text": "<p><b>QUALIFICATION REQUIREMENTS:</b></p><ul><li>Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.</li></ul><ul><li>VoiceXML 2.0 &amp; CVP</li></ul><ul><li>Core Java, J2SE, 1.5, 1.6 and 1.7</li></ul><ul><li>Data dips to a variety of data sources</li></ul><ul><li>CTI (screen pops)</li></ul><ul><li>Advanced knowledge of Call Center environment is essential.</li></ul><ul><li>Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.</li></ul><ul><li>Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.</li></ul><ul><li>Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment</li></ul><ul><li>UCCE/ICM Enterprise script, design, deployment experience.</li></ul><ul><li>Solid understanding of Cisco SQL database schema.</li></ul><ul><li>Network Design</li></ul><ul><li>Expert at using Microsoft Visio.</li></ul><ul><li>Advanced networking skills</li></ul><ul><li>Device Implementation and administration</li></ul><ul><li>Minimum 8+ years’ experience</li></ul><ul><li>8+ years process development, support and implementation of systems architect</li></ul><ul><li>Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.</li></ul><ul><li>Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.</li></ul><ul><li>Nuance ASR/TTS is a plus</li></ul><ul><li>NICE Audio/Screen recording is a plus</li></ul><ul><li>Track record working with UCCE systems with a minimum of 1000 endpoints</li></ul><p><b></b></p><p><b>EDUCATION REQUIREMENTS:</b><b> N REQUIREMENTS</b></p><p>·         Bachelor’s Degree</p><p><b>LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS</b></p><p>·         CCVP/CCNP</p><p>·         CCIE a plus</p><p><b>PHYSICAL REQUIREMENTS: UIREMENTS</b></p>",
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          "text": "<p><b>SRI Tech</b> is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing &amp; dynamic firm maintaining its speed to be one of the leaders in serving IT. </p><p><br /></p><p><br /></p>",
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