VP, AI Customer Delivery

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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic; font-weight: bold\">Job Title: VP, AI Customer Delivery</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Location: </span><span style=\"font-size: 10pt; font-style: italic\">Office-first (Saskatoon, SK)</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Why this Role Matters</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">The mission of the VP, AI Customer Delivery is to turn Vendasta’s AI product capabilities into highly repeatable, scalable customer outcomes across our partner network and SMB end clients . This role exists to eliminate deployment friction, accelerate time-to-value, and dramatically reduce customer churn caused by poor activation . Success requires world-class technical customer operations leadership, deep AI system fluency, cross-functional authority, and an owner mindset, enabling the delivery of standardized AI deployment playbooks, high-margin professional services, and automated cross-functional workflows</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You’ll Own</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">AI Deployment Excellence &amp; Playbook Standardization</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Define standard deployment playbooks for AI employees and AI-powered workflows to achieve a scalable configuration model across large partners.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Reduce implementation cycle times and shorten the time-to-value window for complex partner and SMB installations.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Establish crisp handoff mechanics, entry/exit readiness criteria, quality assurance, and automated setup processes for all deployment pipelines.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Translate custom implementation learnings systematically back into Product and Engineering teams to transform custom services into productized features.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Cross-Functional Operations &amp; Governance</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Coordinate and drive operating cadences across Vendasta Services, Professional Services, Customer Delivery, Project Management, and Technical Project Management.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Implement escalation governance and clear accountability interfaces matching Product, CS, Revenue, Finance, and RevOps.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Define the lines of demarcation between standard onboarding frameworks, high-margin paid custom services, and standard product roadmap handoffs.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Champion the \"Think 10x\" and \"Build Trust\" leadership principles by defining an ethical, secure, and hyper-scalable AI rollout vision company-wide.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Organizational Scaling &amp; Capacity Strategy</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Design and architect the organizational structure covering technical project management, applied AI deployment capabilities, solutions architecture, and support.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Hire, develop, and mentor leaders capable of operating at the intersection of technical AI deployment and commercial customer outcomes.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Manage professional services margins, resource capacity planning, and rigorous delivery standards across all regional teams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You Bring to the Table</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Strategic AI Vision &amp; Execution: Proven ability to define a multi-year AI delivery vision, develop complex automation workflows, and establish an ethical rollout framework across high-volume environments </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">SaaS &amp; Deep Technical Fluency: 10+ years operating within SaaS, enterprise cloud, automation, or data platforms, showing rich mastery over APIs, integration architectures, and workflow configurations.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Scale Leadership: 5+ years heading technical delivery, solutions architecture, professional services, or forward-deployed customer engineering teams.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Cross-functional Catalyst: A track record of collaborating closely with Product and Engineering leaders to build scalable systems out of bespoke processes.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Baseline Requirement: Ability to communicate clearly and effectively in written and verbal formats.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Experience deploying software solutions through multi-location business models, channels, or high-volume SMB networks.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Background as a forward-deployed AI leader, top-tier transformation consultant, or highly technical Customer Operations executive.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Bachelor’s degree in Computer Science, Engineering, Business Operations, or a highly relevant equivalent field.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">About Vendasta</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Competitive health benefits, flex time, and annual work-from-anywhere options</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Equity opportunities and a chance to directly shape our AI future</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">A place where building AI isn’t just a buzzword, it’s the core of everything we do</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Perks</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 8pt; font-weight: bold\">Discover your potential. Build something that matters.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 8pt; font-weight: bold\">Help us lead the AI revolution from right here in Saskatoon</span></p>",
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