Senior Digital Product Manager

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          "text": "<p>At&#xa0;SquareTrade, Inc. d/b/a Allstate Protection Plans (“Allstate Protection Plans”), we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.&#xa0;</p><p>We are looking for an experienced Senior Digital Product Manager to independently lead strategic initiatives across media‑driven experiences and enterprise trust &amp; safety capabilities.&#xa0;</p><p>This role requires a high degree of autonomy, with the expectation that you can&#xa0;independently own&#xa0;your product&#xa0;area from&#xa0;end‑to‑end and consistently drive progress with minimal oversight.&#xa0;</p><p>You will shape how we&#xa0;leverage&#xa0;media to simplify the claim journey while ensuring trusted interactions across the ecosystem,&#xa0;operating&#xa0;at the intersection of customer experience innovation and platform integrity.&#xa0;</p><p>As a Senior Digital Product Manager, you will fully own the strategy, vision, roadmap, delivery, and lifecycle management of your product, ensuring all efforts drive measurable business outcomes and maximize enterprise and customer value.&#xa0;</p><p>In this role, you will&#xa0;operate&#xa0;as the primary point of accountability across operations, customer experience, and technology by driving alignment, resolving conflicts, and ensuring&#xa0;consistent&#xa0;forward progress&#xa0;for your product area.&#xa0;You will partner with subject matter experts to understand challenges,&#xa0;validate&#xa0;assumptions through discovery, and translate insights into clear priorities.&#xa0;You are expected to navigate complex stakeholder dynamics, make confident decisions, and independently drive initiatives forward while ensuring alignment across stakeholders.&#xa0;</p><p>Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the experience. In this high-impact role,&#xa0;you’ll&#xa0;define desired outcomes, enable teams to deliver best-in-class&#xa0;customer and agent&#xa0;experiences, and directly influence&#xa0;business outcomes through measurable&#xa0;results.&#xa0;</p><p><strong>What’s Great About This Role?&#xa0;</strong></p><ul><li>Shape the future of AI‑powered claim experiences by&#xa0;leveraging customer- provided signals (e.g.&#xa0;media today, broader inputs tomorrow)&#xa0;to drive smarter, more automated&#xa0;decisions and faster paths to resolution&#xa0;</li><li>Operate with high ownership and autonomy while leading visible, high-impact initiatives across the organization&#xa0;</li><li>Align product vision&#xa0;and roadmap&#xa0;with enterprise goals and&#xa0;evolving&#xa0;customer needs&#xa0;to drive next-generation claim experiences&#xa0;</li><li>Influence senior stakeholders and align cross-functional teams around clear priorities and measurable outcomes&#xa0;</li><li>Transform complex workflows&#xa0;and systems&#xa0;into seamless, intuitive customer experiences&#xa0;</li></ul><p><strong>You're A Great Candidate If You:&#xa0;</strong></p><ul><li>Have deeply curious, empathetic and customer obsessed mindset&#xa0;</li><li>Are highly self-directed, owning product initiatives end-to-end from vision through execution without needing day-to-day guidance&#xa0;</li><li>Demonstrate a strong bias for action proactively&#xa0;identifying&#xa0;opportunities, surfacing risks early, and speaking up to drive decisions forward&#xa0;</li><li>Excel at influencing and challenging stakeholders, navigating complex dynamics, and resolving misalignment with confidence&#xa0;</li><li>Able to navigate ambiguity and evolving problem spaces to set clear direction, make informed decisions without complete information, and drive data-informed improvements in customer experiences&#xa0;</li><li>Break down complex problems into clear priorities and deliverables, ensuring consistent progress and execution&#xa0;</li><li>Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy&#xa0;&#xa0;</li><li>Engage in discovery and test-and-learn activities to validate assumptions and guide product direction&#xa0;&#xa0;</li></ul>",
          "title": "Job Description"
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          "text": "<ul><li>7+ years of experience&#xa0;as a product manager within a technology development environment&#xa0;</li><li>Experience driving measurable business or product outcomes&#xa0;and&#xa0;breaking down work&#xa0;into&#xa0;iterative and incremental delivery&#xa0;to achieve those outcomes&#xa0;</li><li>Experience navigating complex stakeholder environments and driving alignment across teams&#xa0;</li><li>BA/BS Degree&#xa0;</li></ul><p><strong>Nice to Have:&#xa0;</strong></p><ul><li>Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)&#xa0;</li><li>Previous Scrum Master or Project Management experience&#xa0;</li></ul>",
          "title": "Qualifications"
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        "companyDescription": {
          "text": "<p>SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.&#xa0;We are currently expanding in Europe and Asia Pacific, including Japan and Australia.</p>",
          "title": "Company Description"
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          "text": "<p>At SquareTrade&#xa0;you'll&#xa0;have access to:&#xa0;&#xa0;</p><ul><li>Medical, dental and vision coverage with network optionality&#xa0;and the&#xa0;ability&#xa0;to contribute to a savings account (HSA or FSA)&#xa0;&#xa0;&#xa0;</li><li>Up to 4% company match into 401(k) and contributions into your company-sponsored pension&#xa0;</li><li>$75/month&#xa0;budget&#xa0;to help prioritize your&#xa0;physical wellbeing&#xa0;</li><li>$80/month&#xa0;stipend to subsidize&#xa0;connectivity&#xa0;costs&#xa0;</li><li>Mental health&#xa0;resources&#xa0;including&#xa0;free&#xa0;1:1 therapy, coaching&#xa0;sessions&#xa0;and digital resources&#xa0;</li><li>Supportive leave policies&#xa0;</li><li>Flexible&#xa0;Time Off&#xa0;Policy&#xa0;in&#xa0;addition&#xa0;to 9 Company Holidays&#xa0;</li><li>Tuition reimbursement&#xa0;up to $5,250 per year&#xa0;to&#xa0;further your personal educational advancement desires&#xa0;</li><li>Hybrid work arrangements with regular investment in gatherings/offsites&#xa0;to spend time&#xa0;together as team&#xa0;</li><li>Various corporate&#xa0;perks&#xa0;and discounts&#xa0;</li></ul><p>This role is a hybrid role associated with our Bay Area Office.</p><p>SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range :&#xa0;$170K - 200K</p><p>SquareTrade/ Allstate&#xa0;generally does&#xa0;not sponsor individuals for employment-based visas for this position.&#xa0;</p><p>The candidate(s) offered this position will be&#xa0;required&#xa0;to&#xa0;submit to&#xa0;a background investigation.&#xa0;</p><p>Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.&#xa0;</p><p>For jobs in San Francisco, please click “<a href=\"https://www.sf.gov/information--fair-chance-ordinance\" rel=\"noopener noreferrer\">here</a>” for information&#xa0;regarding&#xa0;the San Francisco Fair Chance Ordinance.&#xa0;</p><p>For jobs in Los Angeles, please click “<a href=\"https://urldefense.com/v3/__http:/bca.lacity.org/fair-chance__;!!IIU9BLNPZ2ob!Px2f9XWyJzj2IYSNKd2yIt3iNCquNTBdKl01sufyLfNQeN2bGNbgHXw7_TJg-F4Jn0T0dUxP7CPzLzPNxYo1my6fcA$\" rel=\"noopener noreferrer\">here</a>” for information&#xa0;regarding&#xa0;the Los Angeles Fair Chance Initiative for Hiring Ordinance.&#xa0;</p><p>To view the “EEO Know Your Rights” poster click “<a href=\"https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal\" rel=\"noopener noreferrer\">here</a>”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.&#xa0;</p><p>To view the FMLA poster, click “<a href=\"https://urldefense.com/v3/__https:/www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf__;!!IIU9BLNPZ2ob!Px2f9XWyJzj2IYSNKd2yIt3iNCquNTBdKl01sufyLfNQeN2bGNbgHXw7_TJg-F4Jn0T0dUxP7CPzLzPNxYqw_mTXJA$\" rel=\"noopener noreferrer\">here</a>”. This poster&#xa0;summarizing&#xa0;the major provisions of the Family and Medical Leave Act (FMLA) and&#xa0;telling&#xa0;employees how to file a complaint.&#xa0;</p><p>SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.&#xa0;&#xa0;It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.&#xa0;This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.&#xa0;</p><p>Beware of Recruitment Fraud. For more information, please click “<a href=\"https://www.squaretrade.com/notice-recruitment-fraud/\" rel=\"noopener noreferrer\">here</a>”.&#xa0;&#xa0;</p>",
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