Operations (Ops) Team Lead

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  "source_hash": "cbe1037c630b28e4fe1cb99ed1fbe59a8d5a6eb9d8f66d0ddde39358c7a6326f",
  "last_changed_at": "2026-05-29T07:03:54.994Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Toronto, ON",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T18:53:31.738Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto, ON",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "Primary Responsibilities:",
      "content": "<li>Manage team of Data Collection Driving Operations field resources</li><li>Drives day-to-day operations following standard operating procedures</li><li>Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors</li><li>Conduct periodic reviews with teams and Program Managers</li><li>Facilitate teams meetings to disseminate relevant information to the Team</li><li>Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed</li><li>Provide Subject Matter Expert (SME) advice on regional issues and concerns</li><li>Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations</li><li>Participate in weekly and monthly business review meetings with internal and external stakeholder</li><li>Assist in gathering and analyzing reporting details</li><li>Provide status reports (weekly, monthly, etc.) as required</li><li>Support with special projects; Invoice verification, and reporting metrics as needed</li><li>Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs</li><li>Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization</li><li>Assist in adherence to quality, safety and financial controls</li><li>Identify and monitor performance trends and take necessary corrective actions to meet</li><li>SLA targets and ensure customer satisfaction.</li><li>Provide insight, guidance, Continual Service Improvement and Service Assurance support</li><li>Assist in driving service improvement programs and initiatives</li><li>Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions.</li><li>Escalate issues (performance/functional) to management team as needed</li><li>Additional duties as defined</li>"
    },
    {
      "text": "Required qualifications:",
      "content": "<li>Experience as a people manager, and/or operations lead</li><li>Strong written and verbal communication skills</li><li>Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues</li><li>Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)</li><li>Self-motivated with a proven track record</li><li>Team player and willing to assist when and where needed</li><li>Ability to analyze data and establish measurable action plans to improve performance</li><li>Ability to travel</li>"
    }
  ],
  "country": "CA",
  "createdAt": 1718912038267,
  "updatedAt": null,
  "categories": {
    "team": "Middle Management",
    "location": "Toronto, ON",
    "commitment": "Contract Full time",
    "department": "Field Projects",
    "allLocations": [
      "Toronto, ON"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}