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    "requisitionDescription": "<p style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; line-height: 1; text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 24px;'><strong><span style=\"color: rgb(0, 0, 0);\"><u>Head Of E-Commerce</u></span></strong></span></p><p style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; line-height: 1; text-align: center;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></p><p style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; line-height: 1;\" id=\"isPasted\"><span style=\"color: rgb(0, 0, 0);\"><strong><span style='font-size: 24px; font-family: \"times new roman\", serif;'><u>Role Overview:</u></span></strong></span></p><p style=\"margin: 0in; line-height: 1.15; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0); background: white;'>This position reports to the Senior Vice President of Sales Operations and Marketing. Develops and maintains the eCommerce department including, but not limited to, Shop Goodwill, eBay, and any other platform through which merchandise is sold digitally. Maintains an operation that delivers fair market value of listed merchandise. Manages the receipt, distribution, sale, and tracking of all goods sent to the department.</span></p><p style=\"margin: 0in; line-height: 1; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0); background: white;'>&nbsp;</span></p><p style=\"margin: 0in; font-size: 15px; font-family: Calibri, sans-serif; line-height: 1;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><u>Exemplary Duties/ Responsibilities:</u></strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Maintain systems related to the sale of goods through online platforms including, but not limited to, Shop Goodwill and eBay. Develops Goodwill&rsquo;s presence on emergent selling platforms to diversify and expand revenue in eCommerce.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Meet budget and margin expectations set for eCommerce operations.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Lead employees to meet or exceed targets in revenue, average sale price, sell-through and any other targets set by retail leadership.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Analyze data to find potential for improvement in the eCommerce operation.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Continually review supply and shipping prices to ensure the department is paying the lowest possible price.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Maintain customer relationships involved with the local pickup business. Ensure smooth operation of the local pickup business.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Provide excellent customer service to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns, and quickly and accurately shipping merchandise.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Continually review templates and other settings related to third-party listing applications to ensure maximum efficiency for photographing and listing.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Works with internal partners and external vendors and contractors to meet infrastructural needs of the department.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Coach and develop employees to meet daily goals for posting, photographing, and shipping.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Train employees inside and outside of the department in identification of merchandise suitable for eCommerce.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Communicate with all levels of retail management, transportation, and maintenance to ensure an efficient, functioning, profitable and timely eCommerce operation.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Develop and/or interpret reports for the consumption of other departments and retail staff.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Create and maintain an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Manage personnel, inventory, listing performance, shipping, and organization in multiple physical eCommerce locations.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Provide regular updates and feedback to stores regarding sales performance and performance in key metrics such as acceptance rate, sell-through, and eCommerce sales as a percentage of total sales.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Inventory, maintain, order, and keep secure supplies related to eCommerce.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Manage personnel for the eCommerce departments including, but not limited to, hiring, training, coaching, corrective action, payroll, and termination.</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Manage computer software and training related to that software for store teams and the eCommerce personnel.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Create and develop relationships with store teams that provide training opportunities and buy-in to the eCommerce program.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Other duties as assigned.&nbsp;</li></ul><p><br></p><p style=\"margin: 0in 0in 10pt; line-height: 1; font-size: 15px; font-family: Calibri, sans-serif;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><u>Qualifications:</u></strong></span></p><p style=\"margin: 0in 0in 10pt; line-height: 1; font-size: 15px; font-family: Calibri, sans-serif;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><em>Key Behaviors: </em></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin: 0in 0in 10pt; line-height: 1; font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'>Modeling our agency values by putting people first, acting with honesty and integrity, embracing diversity, meeting people where they are, and serving as stewards of donations and the environment.&nbsp;</li></ul></div><p style=\"margin: 0in 0in 10pt; line-height: 1; font-size: 15px; font-family: Calibri, sans-serif;\"><span style='font-size: 24px; font-family: \"times new roman\", serif; color: rgb(0, 0, 0);'><strong><em>Specific Experience/Skills/Abilities: </em></strong></span></p><ul style=\"list-style-type: disc;\"><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Experience with internet applications and Windows-based computer systems.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Experience with Apple and Android phones.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Experience supervising, coaching, and training employees.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>E-Commerce experience.&nbsp;</li><li style='font-size: 24px; font-family: \"times new roman\", serif; line-height: 1; color: rgb(0, 0, 0);'>Working knowledge of the Microsoft Office suite, particularly Excel.</li></ul><p><span style=\"font-size: 24px; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:19px;font-family:\"Times New Roman\",serif;font-weight:bold;' id=\"isPasted\"><span style=\"font-size: 24px; color: rgb(0, 0, 0);\">This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.</span></p>\n",
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