Patient Coordinator at Garner Orthodontics

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    "description_html": "<p>The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.</p><p><br></p><p><strong>Schedule: </strong>&nbsp;</p><p><br></p><p><strong>Mon: 8-5</strong></p><p><strong>Tues: 8-5</strong></p><p><strong>Wed: 7:30-5</strong></p><p><strong>Thurs: 8-5</strong></p><p><br></p><p><u><strong>Essential Responsibilities:</strong></u></p><ul><li>&nbsp;Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.</li><li>&nbsp;Confirm appointments are appropriately spaced and aligned with provider and operatory availability.</li><li>&nbsp;Coordinate pre-appointment and follow-up visits as directed by the clinical team.</li><li>&nbsp;Contact patients to confirm appointments and provide preparation and follow-up instructions.</li><li>&nbsp;Clearly communicate preparation instructions, financial expectations, and appointment timelines.</li><li>&nbsp;Address patient questions and concerns in a professional and compassionate manner.</li><li>&nbsp;Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.</li><li>&nbsp;Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.</li><li>&nbsp;Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.</li><li>&nbsp;Monitor and reorder supplies as needed to support daily operations.</li><li>&nbsp;Assist patients at check-in and check-out when necessary.</li><li>&nbsp;Support administrative projects and provide coverage during absences or high-volume periods.</li><li>&nbsp;Participate in regular staff meetings and training sessions.</li><li>&nbsp;Perform other duties and responsibilities assigned by management.</li></ul>",
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      "description": "<p>Description</p><p>The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.</p><p><br/></p><p><strong>Schedule: </strong> </p><p><br/></p><p><strong>Mon: 8-5</strong></p><p><strong>Tues: 8-5</strong></p><p><strong>Wed: 7:30-5</strong></p><p><strong>Thurs: 8-5</strong></p><p><br/></p><p><u><strong>Essential Responsibilities:</strong></u></p><ul><li> Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.</li><li> Confirm appointments are appropriately spaced and aligned with provider and operatory availability.</li><li> Coordinate pre-appointment and follow-up visits as directed by the clinical team.</li><li> Contact patients to confirm appointments and provide preparation and follow-up instructions.</li><li> Clearly communicate preparation instructions, financial expectations, and appointment timelines.</li><li> Address patient questions and concerns in a professional and compassionate manner.</li><li> Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.</li><li> Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.</li><li> Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.</li><li> Monitor and reorder supplies as needed to support daily operations.</li><li> Assist patients at check-in and check-out when necessary.</li><li> Support administrative projects and provide coverage during absences or high-volume periods.</li><li> Participate in regular staff meetings and training sessions.</li><li> Perform other duties and responsibilities assigned by management.</li></ul><p>Requirements</p><p><u><strong>Qualifications & Experience:</strong></u></p><ul><li> High school diploma or equivalent required; some college coursework or healthcare-related education preferred.</li><li> Previous experience in dental or healthcare scheduling preferred.</li><li> Strong organizational and multitasking skills.</li><li> Excellent communication and patient service skills.</li><li> Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.</li><li> Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.</li></ul>",
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