Customer Service Representative (Hybrid - Atlanta, GA )

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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-family: georgia, serif; font-size: 16px;\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.6.28/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><div class=\"fr-view\"><div id=\"isPasted\"><p><span style=\"box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: georgia, serif; font-size: 16px;\">Alliant Health Group is a family of companies that provides professional services supporting the effective administration of healthcare programs and funding to support healthcare improvement initiatives. Alliant Health Solutions provides Federal and state government entities with the services, expertise and information systems necessary to increase the effectiveness, accessibility and value of health care. <em>The Company is named a &quot;Best Place to Work&quot; and &quot;Healthiest Workplace&quot; by the Atlanta Business Chronicle.&nbsp;<br style=\"box-sizing: border-box;\"></em><br style=\"box-sizing: border-box;\"></span><span style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Currently, the Company is looking for a service-oriented, Customer Service Representative, to work in the office and remotely or hybrid.</strong><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><strong>&nbsp; &nbsp;</strong></span></span></p><p style='margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: georgia, serif; font-size: 16px;\">In this role, the ideal candidate will &nbsp;answer incoming call center phone calls in a timely and professional manner, supporting the workgroup with accurate, organized and timely system monitoring, documentation, communication, and management of electronic files. &nbsp;The customer service representative performs all administrative duties for assigned workgroup, generating appropriate worksheets, logs, letters, and reports &nbsp;Additional job responsibilities include:</span></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Ensure that all incoming call center phone calls are answered within department guidelines</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Ensure that all correspondence and provider requests are tracked or logged, reviewed for completeness, chart is instituted (if necessary), and processed accurately</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Provide administrative support to assigned team including typing, electronic file maintenance, hard copy filing, processing of outgoing correspondence</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Process claim and/or perform data entry in the internal/external document retrieval systems</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Maintain and organize the file room of all outgoing correspondence sent to the providers and paper processed claims</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Prepare overnight packages and assists in mail processes as needed</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Respond to customer inquiry questions professionally and directs customer to appropriate resources</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Work in close collaboration with other team members to support the development of new projects and the continuous improvement of the overall work of the team</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Promote core values of team work, professionalism, effective communication skills and positive attitude</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Demonstrate compliance with company corporate and departmental policies as evidenced by attendance, punctuality, and dress</span></li><li style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Perform other duties as assigned</span></li></ul><p style='margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>The knowledge, skills and abilities required for the role include:&nbsp;</strong></span></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li id=\"isPasted\" style=\"font-family: georgia, serif; font-size: 16px;\">Proficiency in grammar, spelling and filing skills</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Knowledge, skill, and ability to communicate in verbal and written formats to internal and external customers and exceed customers&rsquo; expectations and communicate</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Knowledge skill and ability to prioritize work and time, including scheduling, coordinating work, and managing multiple tasks and deadlines</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Ability to work with a team and perform work independently by use of creative thinking, thorough analysis of problems, and use of innovative approaches to problem resolution</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Knowledge, skill, and ability to provide customer care on the telephone skills, including ability to handle challenging or difficult calls/callers</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Knowledge of administrative practices and procedures, and familiar with medical terminology and Medicaid program</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Basic computer knowledge, including word-processing (40-50 WPM) and data entry skills required.</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Intermediate knowledge of Microsoft 365 applications including Outlook, Word, Excel, Teams, and Internet</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Ability to travel by car or plane to Company locations, customer meetings or other locations as needed</li></ul><p style='margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong>Education, experience and training requirements include:&nbsp;</strong></span></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"font-family: georgia, serif; font-size: 16px;\">Requirements<ul type=\"disc\" style=\"font-family: initial; font-size: initial;\"><li style=\"font-family: georgia, serif; font-size: 16px;\">High school diploma or equivalent</li><li style=\"font-family: georgia, serif; font-size: 16px;\">A minimum of one to two years of related experience in general clerical duties</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Previous telephone or customer service experience required</li></ul></li><li style=\"font-family: georgia, serif; font-size: 16px;\"><p>Preferred requirements</p><ul type=\"disc\" style=\"font-family: initial; font-size: initial;\"><li style=\"font-family: georgia, serif; font-size: 16px;\">Technical college degree</li><li style=\"font-family: georgia, serif; font-size: 16px;\">Experience working in healthcare or medical setting</li></ul></li></ul><div style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"box-sizing: border-box;\"><div style=\"box-sizing: border-box;\"><div style=\"box-sizing: border-box;\"><div style=\"box-sizing: border-box;\"><div style=\"box-sizing: border-box;\"><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box;\"><span style=\"font-family: georgia, serif; font-size: 16px;\">The Company is a market-leader in benefits and work/life balance. &nbsp;If you are interested in this opportunity, please click the &quot;Apply&quot; button.</span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 16px; color: rgb(0, 0, 0);\"><strong style=\"font-weight: 700; box-sizing: border-box;\">&nbsp;</strong>&nbsp; &nbsp;</span></p></div></div></div></div></div></div><p style='margin-top: 0px; margin-bottom: 15px; line-height: var(--line-height-base); box-sizing: border-box; color: rgb(0, 0, 0); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-family: georgia, serif; font-size: 14px; color: rgb(0, 0, 0);\">Alliant Health Group and family of companies is an Equal Employment Opportunity Employer (EOE) and Drug Free Workplace. In compliance with the ADA Amendments Act (ADAAA), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternative method for you to apply. Please contact 678-527-3000.</span></p></div></div></div></div></div></div></div></div>\n",
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