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ASC Customer Care Representative - IPPS-A (Fort Knox, onsite)

016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 · Fort Knox, KY, US, Fort Knox, KY · Active · $20–$20 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
TitleASC Customer Care Representative - IPPS-A (Fort Knox, onsite)
Normalized title-
Department / team-
LocationFort Knox, KY, United States
Work model-
Employment typeFull Time
Salary$20–$20 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Knox.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
Source2a51b80f-8858-47b6-aeac-907fb48f0e40
ATS providerADP Workforce Now Recruiting

Description

IPPS-A CUSTOMER CARE REPRESENTATIVE (CCR) (General Clerk II) / (EEO/Disability/Vets) *Successful applicant must comply with federal contractor vaccine mandate requirements. * Job Responsibilities: · Assist team in meeting company mission and goals by assisting soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns. Receive inquiries via telephone, email, or hard copy requesting records, status of IPPSA claims, IPPSA accountability, and any other guidance or information regarding the functions of the CSB. Job Duties: · Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers. · Ability to control the pace and flow of the inquiry/request and manage call time effectively. · Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers. · Ability to listen to and empathize with customers and acknowledge their concerns. · Ability to follow protocol and to apply sensitivity and discretion in handling confidential information. · Ability to gather information to determine a customer’s needs, apply problem-solving skills, and resolve the inquiry/request effectively. Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner. · Ability to respond to inquiries in English; fluent bi-lingual a plus. · Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers. · Ability to take direction within a team setting and complete team-related work promptly. · Researches and facilitates resolution to the caller's inquiry. · Inputs customer information in computer system for accountability and tracking purposes. · Familiar with standard concepts, practices, and procedures for customer service. · Familiar with Army lifestyle, culture, policies and procedures. · Performs a variety of tasks, ability to multitask. · Works under general supervision and must utilize appropriate chain of command. · Excellent telephonic presence. · Computer literate using MS Office products. · Ability to work independently and in a team or work group. · Familiarity with the Army Human Resources Command, its mission and goals. Skills and Qualifications: Utilize Avaya phone systems, Microsoft Outlook, Soldier Management System, all Microsoft Office programs. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. Education: High school Diploma/GED required, at least one year of customer service experience needed, understanding of military concepts and procedures required. Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship. This position is offering the following shift options: #1. Monday - Friday, 10:30am to 7:00pm, #2. Tuesday - Friday, 8:30am to 7:00pm.

Full job record

Job ID603d5f18bc4e804f77af693e8f35dcf2709d9cb9
Org ID5996feaa-1b3e-4ac2-bce6-29c8473ba633
Source ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Board ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Provideradp_workforcenow
Provider Job Key597172
TitleASC Customer Care Representative - IPPS-A (Fort Knox, onsite)
Normalized Title—
Statusactive
Activeyes
Location TextFort Knox, KY, US, Fort Knox, KY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionKY
CityFort Knox
Salary Raw19.80 To 19.80 (USD) Hourly
Salary Min19.8
Salary Max19.8
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=597172&jwId=9201205435080_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=597172&jwId=9201205435080_1
First Seen At2026-06-02 08:16:05Z
Last Seen At2026-06-06 11:56:22Z
Last Checked At2026-06-06 11:56:22Z
Last Changed At2026-06-06 11:56:22Z
Inactive At—
Source Posted At2026-06-01 21:42:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=016d6154-ba29-4fdf-958f-c1213235e929|19000101_000001/date=2026-06-06/2026-06-06T11-56-22-245Z-5ffe5aa8ca0d1021d6e05751234f2f2f21e7a819aab40b397ee2de118efa16f1.json
Event Fields
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  "last_changed_at": "2026-06-06T11:56:22.618Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;' data-pasted=\"true\"><strong><span style='font-size:22px;font-family:\"Iskoola Pota\",sans-serif;color:#4A4A4A;background:white;'>IPPS-A CUSTOMER CARE REPRESENTATIVE (CCR)</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><strong><span style='font-size:22px;font-family:\"Iskoola Pota\",sans-serif;color:#4A4A4A;background:white;'>(General Clerk II) / (EEO/Disability/Vets)</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><strong><span style='font-size:19px;font-family:\"Iskoola Pota\",sans-serif;color:#4A4A4A;background:white;'>*Successful applicant must comply with federal contractor vaccine mandate requirements. *</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><span style='font-size:21px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Job Responsibilities:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:7.15pt;background:white;'><span style=\"font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>&nbsp;Assist team in meeting company mission and goals by assisting soldiers (Active, Reserve, National Guard), veterans, retirees and the Army family regarding their HR issues and/or concerns. Receive inquiries via telephone, email, or hard copy requesting records, status of IPPSA claims, IPPSA accountability, and any other guidance or information regarding the functions of the CSB.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'>&nbsp;</p><p style=\"margin-right:0in;margin-left:0in;font-size:14px;font-family:Consolas;margin:0in;margin-bottom:.0001pt;\"><span style='font-family:\"Calibri\",sans-serif;color:gray;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:10.0pt;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Job Duties:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to control the pace and flow of the inquiry/request and manage call time effectively.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to listen to and empathize with customers and acknowledge their concerns.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to follow protocol and to apply sensitivity and discretion in handling confidential information.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to gather information to determine a customer&rsquo;s needs, apply problem-solving skills, and resolve the inquiry/request effectively. Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to respond to inquiries in English; fluent bi-lingual a plus.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to take direction within a team setting and complete team-related work promptly.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Researches and facilitates resolution to the caller&#39;s inquiry.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Inputs customer information in computer system for accountability and tracking purposes.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Familiar with standard concepts, practices, and procedures for customer service.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Familiar with Army lifestyle, culture, policies and procedures.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Performs a variety of tasks, ability to multitask.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Works under general supervision and must utilize appropriate chain of command.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Excellent telephonic presence.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Computer literate using MS Office products.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Ability to work independently and in a team or work group.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Familiarity with the Army Human Resources Command, its mission and goals.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:10.0pt;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Skills and Qualifications:</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;background:white;'><span style='font-family:\"Calibri\",sans-serif;color:gray;'>Utilize Avaya phone systems, Microsoft Outlook, Soldier Management System, all Microsoft Office programs. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:gray;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Education:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:gray;'>High school Diploma/GED required, at least one year of customer service experience needed, understanding of military concepts and procedures required.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"color:black;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Security Requirements:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:10.0pt;margin-top:0in;background:white;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;background:white;'>Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.</span></p></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>This position is offering the following shift options:  <br/>#1.  Monday - Friday, 10:30am to 7:00pm,  <br/>#2.  Tuesday - Friday, 8:30am to 7:00pm.",
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