Regional Service Delivery Coordinator Full Time 2nd Shift

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><strong>1:00pm-9:30pm/Monday-Friday</strong></span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\"><strong>What you’ll be doing:</strong>&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\"><strong>What you bring to the table:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Ability to adopt our safety procedures quickly and ensure safe work practices.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Ability to work in a warehouse environment with seasonal temperature variations.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Highly motivated with an aptitude to learn new projects, processes and procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">A focus on client satisfaction and time management.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\">As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>What’s needed- Basic Qualifications:</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Must be at least 18 years old</span></li><li><span style=\"font-family: Arial, sans-serif;\">1+ years of basic English language skills (both verbal and written communications)</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\"><strong>What’s needed- Preferred Qualifications:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">High School Diploma /GED or equivalent work experience</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>We Offer:</strong></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\"><strong>Competitive Pay: &nbsp;</strong></span></span><span style=\"font-family: Arial, sans-serif;\"><strong>$18.90-$25.04/hour + $1.25/hour Shift Differential</strong></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span lang=\"EN-GB\">Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more</span>&nbsp;</span><a href=\"https://careers.staples.com/Staples-Life/Benefits\"><span style=\"font-family: Arial, sans-serif;\">perks and benefits</span></a></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><i>The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></span></p>",
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