Job ID #31991: Digital Accessibility Specialist

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    "departmentLabel": "City Manager's Office",
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      "state": "Ontario",
      "postalCode": "L8P 4Y5",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-21",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px\"><img width=\"650\" height=\"129\" src=\"https://www.hamilton.ca/sites/default/files/2024-01/coh-hr-jobs-logo.jpg\" alt=\"image\"><br><br>Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive co<span style=\"font-size: 12pt\">mmunity, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job ID #31991: Digital Accessibility Specialist </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Union:</span> Non-Union  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Description ID #: 7784</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Vacancy Type: Existing Vacancy</span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Close date:</span> Interested applicants please submit your application online at <span style=\"color: rgb(35, 111, 161); font-weight: bold\">www.hamilton.ca/city-council/jobs-city</span> by <span style=\"font-weight: bold\">4:00 p.m<span style=\"color: rgb(0, 0, 0)\">. on </span></span><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\"><span style=\"color: rgb(0, 0, 0)\">June 10, 2026</span>. </span></span></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(35, 111, 161)\"><span style=\"font-weight: bold\">Internal applicants should apply with your work e-mail address</span><span style=\"font-weight: bold\">.</span></span> External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">SUMMARY OF DUTIES</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reporting to the Digital Experience &amp; Accessibility Advisor, this position ensures the City’s digital public documents are accessible for individuals with disabilities and is responsible for building organizational capacity and expanding digital accessibility knowledge. Key responsibilities include providing coordination and technical support, facilitating workshops, creating learning opportunities to enhance digital accessible design skills, and establishing a network of digital accessibility champions to drive adoption across the organization.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">GENERAL DUTIES</span></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Resource Development and Training</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Act as a central resource for digital accessibility knowledge, offering guidance and support across departments.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Design and deliver resources, toolkits, and strategies to increase awareness and adoption of accessibility practices.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Facilitate 1:1 and group training sessions to equip employees with skills for creating accessible digital content, including documents, presentations, and assets.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Produce instructional materials, such as guides, templates, and videos, to assist employees in developing accessible resources.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage the organization’s internal Digital Accessibility Sharepoint Portal to centralize resources and guidance.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Digital Accessibility Monitoring and Compliance:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supports the implementation of digital accessibility standards across the organization, ensuring compliance with AODA Section 14: Accessible websites and web content.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Conduct accessibility audits and manual and automated testing of digital documents using tools like JAWS, NVDA, or VoiceOver to validate compliance.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Use tools like SiteImprove and assistive technologies (e.g. screen readers) to monitor and identify accessibility issues on hamilton.ca and associated web content</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepare compliance reports for stakeholders and leadership.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monitor and analyze accessibility performance metrics to identify areas for improvement.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Collaboration and Content Management:</span><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responsible for conducting plain language audits and rewriting online content to improve clarity, accessibility, and user experience. This includes evaluating existing materials for jargon, complexity, and readability issues, then revising them to ensure they are clear, concise, and easy for all audiences to understand, in alignment with organizational guidelines and accessibility standards.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborate with document owners and teams to remediate or convert inaccessible files to accessible formats, including HTML and/or remove the inaccessible file(s).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Remediate files to ensure they meet accessibility standards, including proper tagging, alternative text for images, logical reading order, and accessible forms.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Scope of work includes Microsoft Word, PowerPoint and Adobe Acrobat PDF files.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinates the remediation of documents with external vendors when required due to document complexity or timing/workload.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">QUALIFICATIONS</span></span></span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience related to the duties listed above, normally acquired through the completion of a post-secondary degree or diploma in the field of digital accessibility, web development, or instructional design or an equivalent combination of education and experience.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proven experience in accessible document authoring, remediation, training, policy, and advocacy of accessible document solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Demonstrated success in delivering workshops and training, with the ability to simplify technical concepts for diverse audiences.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Authoritative knowledge of digital accessibility standards and regulations, including WCAG 2.0/2.1 (AA) and PDF/UA, best practices and functional requirements for individuals with disabilities, including visual, auditory, physical, speech, cognitive, language, and learning</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Expert level proficiency in Microsoft Office suite, especially Word, PowerPoint, and</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Advanced skills in creating accessible documents using Microsoft Office Suite and Adobe</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in tools such as JAWS, NVDA, VoiceOver, ZoomText, and other assistive</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Familiarity with content management systems and accessibility monitoring tools (e.g., SiteImprove, Axe, GrackleDocs) is an asset.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exceptional verbal and written communication skills to train and engage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Certification in accessibility standards (e.g., Certified Professional in Accessibility Core Competencies (CPACC), ADS Certified Document Remediator, Adobe Certified Professional in accessibility workflows) is an asset.</span></li>\n</ol>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">HOURS:</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">35 per week</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Disclaimer:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Terms:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. </span></p>",
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