Home › Companies › The Samaritans Cape Cod and the Islands › Director of Crisis Line Operations
Director of Crisis Line Operations
The Samaritans Cape Cod and the Islands · Mashpee, MA, United States · On Site · Active · $70,000–$90,000 / day · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | The Samaritans Cape Cod and the Islands |
| Title | Director of Crisis Line Operations |
| Normalized title | - |
| Department / team | Customer Support |
| Location | Mashpee, MA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $70,000–$90,000 / day |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from The Samaritans Cape Cod and the Islands. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Mashpee. | Open |
| Department jobs | Active postings in Customer Support. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | The Samaritans Cape Cod and the Islands |
| Source | 0bab8530-4369-4d16-b3ea-2e8338c7b124 |
| ATS provider | Rippling ATS |
Description
company
About The Samaritans Cape Cod and the Islands
The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community.
role
Director of Crisis Line Operations Remote (Massachusetts Residents Only) | Full-Time | Salaried Exempt
Salary Range: $70,000 - $90,000 Annually
Lead a Team That Saves Lives Every Day The Samaritans on Cape Cod and the Islands is seeking an experienced and mission-driven Director of Crisis Line Operations to lead our growing 24/7 crisis intervention services, including the 988 Suicide & Crisis Lifeline.
This is an opportunity to make a meaningful impact while leading a dedicated team that provides life-saving support to individuals in crisis across Massachusetts.
What You'll Do As the Director of Crisis Line Operations, you will provide strategic and operational leadership for our crisis line programs, ensuring exceptional service delivery, regulatory compliance, staff development, and continuous quality improvement.
Key responsibilities include:
Leading a 24/7/365 crisis line operation Managing and developing a team of managers, supervisors, staff, volunteers, and interns Overseeing program performance, quality assurance, and operational effectiveness Managing budgets, reporting, and compliance requirements Building relationships with funders, community partners, and regulatory agencies Using data and feedback to drive innovation and improve outcomes What We're Looking For Bachelor's degree required or equivalent experience; Master's degree preferred 7+ years of leadership experience in operations, program management, call center management, crisis services, healthcare, behavioral health, nonprofit leadership, or related fields Proven ability to lead teams, manage complex operations, and drive organizational results Strong communication, problem-solving, and decision-making skills Experience with crisis intervention, mental health services, call center operations, or human services is highly desirable Important Position Requirements Must reside in Massachusetts Remote position with occasional travel as needed Must be available to support a 24/7 operation and flex work hours based on business needs Must be comfortable responding to urgent operational, staffing, or service delivery needs outside of a traditional work schedule Why Join Samaritans? At Samaritans, you'll join a compassionate and dedicated team committed to preventing suicide, reducing stigma, and providing hope to those in need. Your leadership will directly influence the quality, accessibility, and effectiveness of critical crisis services throughout our communities.
Apply Today If you are a collaborative leader who thrives in a mission-focused environment and is passionate about making a difference, we'd love to hear from you.
The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable federal and state laws.
Full job record
| Job ID | 5fddfc94ad9b8a7ac7a53fa9afaa1018f1575995 |
| Org ID | 40e8f972-a360-45bd-86d5-11ec64b6933b |
| Source ID | 0bab8530-4369-4d16-b3ea-2e8338c7b124 |
| Board ID | 0bab8530-4369-4d16-b3ea-2e8338c7b124 |
| Provider | rippling |
| Provider Job Key | 78bf5204-d7f9-45c3-bbc6-3ef00232c1ff |
| Title | Director of Crisis Line Operations |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Mashpee, MA, United States |
| Department | Customer Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Mashpee |
| Salary Raw | Salary Range: $70,000 - $90,000 Annually Lead a Team That Saves Lives Every Day The Samaritans on Cape Cod and |
| Salary Min | 70,000 |
| Salary Max | 90,000 |
| Salary Currency | USD |
| Salary Period | day |
| Source URL | https://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/78bf5204-d7f9-45c3-bbc6-3ef00232c1ff |
| Apply URL | https://ats.rippling.com/the-samaritans-cape-cod-and-the-islands/jobs/78bf5204-d7f9-45c3-bbc6-3ef00232c1ff |
| First Seen At | 2026-06-03 12:14:34Z |
| Last Seen At | 2026-06-06 19:03:37Z |
| Last Checked At | 2026-06-06 19:03:37Z |
| Last Changed At | 2026-06-06 19:03:37Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 23:20:35Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=the-samaritans-cape-cod-and-the-islands/date=2026-06-06/2026-06-06T19-03-37-276Z-64be3baa34b376c1bd3592daf159f7026c0a91048db10126457dd00886cadda9.json |
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style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Lead a Team That Saves Lives Every Day</span></h3><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands is seeking an experienced and mission-driven </span><b><strong style=\"white-space:pre-wrap;\">Director of Crisis Line Operations</strong></b><span style=\"white-space:pre-wrap;\"> to lead our growing 24/7 crisis intervention services, including the 988 Suicide & Crisis Lifeline.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">This is an opportunity to make a meaningful impact while leading a dedicated team that provides life-saving support to individuals in crisis across Massachusetts.</span></p><h3 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">What You'll Do</span></h3><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">As the Director of Crisis Line Operations, you will provide strategic and operational leadership for our crisis line programs, ensuring exceptional service delivery, regulatory compliance, staff development, and continuous quality improvement.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Key responsibilities include:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Leading a 24/7/365 crisis line operation</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Managing and developing a team of managers, supervisors, staff, volunteers, and interns</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Overseeing program performance, quality assurance, and operational effectiveness</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Managing budgets, reporting, and compliance requirements</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Building relationships with funders, community partners, and regulatory agencies</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Using data and feedback to drive innovation and improve outcomes</span></li></ul><h3 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">What We're Looking For</span></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Bachelor's degree required or equivalent experience; Master's degree preferred</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">7+ years of leadership experience in operations, program management, call center management, crisis services, healthcare, behavioral health, nonprofit leadership, or related fields</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Proven ability to lead teams, manage complex operations, and drive organizational results</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong communication, problem-solving, and decision-making skills</span></li><li 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0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Remote position with occasional travel as needed</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Must be available to support a 24/7 operation and flex work hours based on business needs</strong></b></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must be comfortable responding to urgent operational, staffing, or service delivery needs outside of a traditional work schedule</span></li></ul><h3 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Why Join Samaritans?</span></h3><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">At Samaritans, you'll join a compassionate and dedicated team committed to preventing suicide, reducing stigma, and providing hope to those in need. Your leadership will directly influence the quality, accessibility, and effectiveness of critical crisis services throughout our communities.</span></p><h3 style=\"font-family:"Basel Grotesk",Arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">Apply Today</span></h3><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">If you are a collaborative leader who thrives in a mission-focused environment and is passionate about making a difference, we'd love to hear from you.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable federal and state laws.</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">About The Samaritans Cape Cod and the Islands</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community. </span></p>"
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"hasAIEvaluationsEnabled": false,
"eeocQuestionnaireEnabled": true,
"applicationConfirmationTemplate": "675064ed87305c44c9ab299c",
"eeocQuestionnaireEnabledForJobPost": true
},
"detail_meta": {
"url": "https://ats.rippling.com/api/v2/board/the-samaritans-cape-cod-and-the-islands/jobs/78bf5204-d7f9-45c3-bbc6-3ef00232c1ff",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 14984
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/5fddfc94ad9b8a7ac7a53fa9afaa1018f1575995?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/40e8f972-a360-45bd-86d5-11ec64b6933bJSONGET https://api.bluedoor.sh/job-postings/v1/sources/0bab8530-4369-4d16-b3ea-2e8338c7b124JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/5fddfc94ad9b8a7ac7a53fa9afaa1018f1575995/eventsJSON