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Intake Representative, Mental Health Services

Fe48f5fe 3ab2 456b 8a56 30904789c101 19000101 000001 · SunCloud Northbrook, Northbrook, IL, US, Northbrook, IL; Northbrook, IL, Northbrook, IL, US, Northbrook, IL · Hybrid · Active · $50,000–$55,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyFe48f5fe 3ab2 456b 8a56 30904789c101 19000101 000001
TitleIntake Representative, Mental Health Services
Normalized title-
Department / team-
LocationSunCloud Northbrook, IL, United States
Work modelHybrid / Hybrid
Employment type-
Salary$50,000–$55,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fe48f5fe 3ab2 456b 8a56 30904789c101 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in SunCloud Northbrook.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFe48f5fe 3ab2 456b 8a56 30904789c101 19000101 000001
Source9144879c-fa22-482d-baa8-2cf68c045a78
ATS providerADP Workforce Now Recruiting

Description

SunCloud Health is seeking an Intake Representative! Schedule: 40hrs/wk, will include some evening and weekend hours. Hybrid schedule to be discussed. At SunCloud Health, we understand the importance of comprehensive evaluation, accurate determination of the appropriate level of care based on clinical condition, building integrated care teams around our patient’s condition, and providing a healing space—all optimally designed to treat the whole person. We believe integrated and continuous care is the key to helping our patients achieve and maintain long term health and wellness. We care about results that matter to you, and we hold ourselves accountable for our role in the delivery of care. We are committed to delivering the highest quality of care at a reasonable price. Our commitment is simple – we pledge to work with and for our patients in a way that puts them first and that enables us to provide the best possible care in an integrated and collaborative way. We will work with our patients’ families, their other providers and their payers to ensure our goals are aligned and in the best interest of our patients. PRIMARY RESPONSIBILITIES Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion Exhibits a high level of professionalism and excellent customer service skills with each call/email response Obtains all necessary information from callers to determine where they are in the admissions process and determine appropriate follow-up required from the Admissions Team Maintains call/chat log, as needed, by entering required intake information for new calls and prospective leads Assesses nature and level of clinical urgency of calls, in order to prioritize and request appropriate level of follow-up Is available days, evenings and weekends on an as-needed basis to assist during periods of peak call volume Other duties as assigned Requirements: High School Diploma or Degree from Accredited University preferred Knowledge of mental health services preferred Knowledge of MS Office and Telephone Systems Customer Service Skills - Exceptional Knowledge of program information and admissions processes Excellent Benefits Package: Comprehensive healthcare benefits package; inclusive of Medical, Dental, Vision, & Employee Assistance Program (EAP) Employer-sponsored income protection benefits package; inclusive of life insurance, short-term disability, & long-term disability insurance Paid Time Off 401(k) retirement savings plan with company match

Full job record

Job ID5fdc12585b77d035642cc0336798f6588a8726d8
Org ID23d16cb8-1bf2-49bf-9d46-52c2e2597aec
Source ID9144879c-fa22-482d-baa8-2cf68c045a78
Board ID9144879c-fa22-482d-baa8-2cf68c045a78
Provideradp_workforcenow
Provider Job Key585184
TitleIntake Representative, Mental Health Services
Normalized Title
Statusactive
Activeyes
Location TextSunCloud Northbrook, Northbrook, IL, US, Northbrook, IL; Northbrook, IL, Northbrook, IL, US, Northbrook, IL
Department
Team
Employment Type
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionIL
CitySunCloud Northbrook
Salary Raw50000.00 To 55000.00 (USD) Annually
Salary Min50,000
Salary Max55,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fe48f5fe-3ab2-456b-8a56-30904789c101&ccId=19000101_000001&lang=en_US&type=JS&jobId=585184&jwId=9202829688645_1
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First Seen At2026-05-31 18:42:56Z
Last Seen At2026-06-06 12:48:23Z
Last Checked At2026-06-06 12:48:23Z
Last Changed At2026-06-06 12:48:23Z
Inactive At
Source Posted At2026-05-28 18:50:00Z
Source Updated At
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Extensions
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    "requisitionDescription": "<div><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><b style=\"box-sizing: inherit; font-weight: 400;\">SunCloud Health&nbsp;</b>is seeking an <b style=\"box-sizing: inherit; font-weight: 400;\">Intake Representative!</b></p><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">Schedule: 40hrs/wk, will include some evening and weekend hours. Hybrid schedule to be discussed.</b></p><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>At SunCloud Health, we understand the importance of comprehensive evaluation, accurate determination of the appropriate level of care based on clinical condition, building integrated care teams around our patient&rsquo;s condition, and providing a healing space&mdash;all optimally designed to treat the whole person. We believe integrated and continuous care is the key to helping our patients achieve and maintain long term health and wellness.</p><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>We care about results that matter to you, and we hold ourselves accountable for our role in the delivery of care. We are committed to delivering the highest quality of care at a reasonable price.</p><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Our commitment is simple &ndash; we pledge to work with and for our patients in a way that puts them first and that enables us to provide the best possible care in an integrated and collaborative way. We will work with our patients&rsquo; families, their other providers and their payers to ensure our goals are aligned and in the best interest of our patients.</p><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>PRIMARY RESPONSIBILITIES</p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Exhibits a high level of professionalism and excellent customer service skills with each call/email response</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Obtains all necessary information from callers to determine where they are in the admissions process and determine appropriate follow-up required from the Admissions Team</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Maintains call/chat log, as needed, by entering required intake information for new calls and prospective leads</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Assesses nature and level of clinical urgency of calls, in order to prioritize and request appropriate level of follow-up</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Is available days, evenings and weekends on an as-needed basis to assist during periods of peak call volume</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Other duties as assigned</li></ul><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">Requirements:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">High School Diploma or Degree from Accredited University preferred</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Knowledge of mental health services preferred</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Knowledge of MS Office and Telephone Systems</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Customer Service Skills - Exceptional</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Knowledge of program information and admissions processes</li></ul><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 400;\">Excellent Benefits Package:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Comprehensive healthcare benefits package; inclusive of Medical, Dental, Vision, &amp; Employee Assistance Program (EAP)</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Employer-sponsored income protection benefits package; inclusive of life insurance, short-term disability, &amp; long-term disability insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid Time Off</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">401(k) retirement savings plan with company match</li></ul></div>\n",
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