Outreach & Enrollment Representative

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    "city": "Bell Gardens",
    "region": "CA",
    "country": "United States",
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    "url": "https://careers-fhccgla.icims.com/jobs/2263/outreach-%26-enrollment-representative/job",
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    "title": "Outreach & Enrollment Representative",
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    "datePosted": "2026-06-05T04:00:00.000Z",
    "description": "<h2>Overview</h2> \n<p>“To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.”</p>\n<p> </p>\n<p><strong>We offer fantastic benefits, competitive pay, and a great family-oriented environment!</strong></p>\n<p><strong>We offer: </strong></p>\n<ul>\n <li>Medical Benefits - FHCCGLA pays <strong>100%</strong> of employee’s  Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.  </li>\n</ul>\n<ul>\n <li>403 B - Through Mutual of America, the company matches up to 5% of employee’s salary.  </li>\n</ul>\n<ul>\n <li>Dental Benefit - MetLife Only (HMO/PPO Plan).  </li>\n</ul>\n<ul>\n <li>11 Holidays Observed. </li>\n <li>2 Floating Holidays</li>\n</ul>\n<ul>\n <li>Vision Benefit - MetLife Plan.</li>\n</ul>\n<ul>\n <li>1 Birthday Holiday</li>\n</ul>\n<ul>\n <li>Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.</li>\n</ul>\n<ul>\n <li>7 Paid Sick Leave - 56 hours Full-Time</li>\n <li>Paid Sick Leave – 40, Part-Time and Per-Diem</li>\n</ul>\n<ul>\n <li>Employee Assistance Program </li>\n</ul>\n<ul>\n <li>2 weeks’ Vacation</li>\n</ul>\n<ul>\n <li>AFLAC Benefits</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong>This would be a great opportunity to make a difference with you onboard!</strong></p>\n<p> </p>\n<p><strong>POSITION TITLE: </strong>Outreach & Enrollment Representative</p>\n<p><strong> </strong></p>\n<p><strong>DEPARTMENT: </strong>Outreach</p>\n<p> </p>\n<p><strong>REPORTS TO: </strong>Operations Manager</p>\n<p> </p>\n<p><strong>POSITION OVERVIEW:</strong></p>\n<p><strong> </strong></p>\n<p>The Outreach & Enrollment Representative shall be responsible to approach prospective patients in a linguistically and culturally sensitive manner to achieve FHCCGLA’s new/unduplicated patient goals through engagement, education and promotion of our services.</p>\n<h2>Responsibilities</h2>\n<p><strong>DUTIES/RESPONSIBILITIES:</strong></p>\n<p> </p>\n<li>Shall contact members of the target community (one-on-one, door-to-door, group sessions, etc.) and offer all FHCCGLA services, such as:</li>\n<ul>\n <li>Clinic services (primary care, behavioral health, dental, optometry “coming soon”, family planning, immunizations, OB/Gyn, etc.)</li>\n <li>Breast health care (mammograms)</li>\n <li>Reproductive health care</li>\n <li>Application assistance for My Health LA, Covered California, Medi-Cal, & Medicare </li>\n</ul>\n<p>2. Will be responsible to meet set goals with regards to:</p>\n<ul>\n <li>Appointments scheduled for unduplicated (New) patients</li>\n <li>Referring patients to clinic sites that are open to new patients</li>\n <li>Outreaching various target populations:</li>\n</ul>\n<p>   i. Teens</p>\n<p>   ii. Family PACT eligible clients of contraceptive age (family planning, Women age 12-55, Men up to age 60)</p>\n<ul>\n <li>Pediatric patients</li>\n <li>Prenatal patients</li>\n <li>Etc.</li>\n</ul>\n<p>3. Creates and distributes flyers and other materials to the target population and throughout the targeted community.</p>\n<p>4. Participate in scheduled activities:</p>\n<ul>\n <li>Community events (health fairs, toy give-a-ways, etc.)</li>\n <li>Presentations</li>\n <li>Table/booth set-up (at grocery stores, immigration offices, car washes, etc.)</li>\n <li>Immunization activities (such as flu clinics, etc.)  </li>\n</ul>\n<p>5. Contact patients via phone calls, postcards, or letters for:</p>\n<ul>\n <li>Medi-Cal re-determination</li>\n <li>Initial Health Assessment’s (IHA’s)</li>\n <li>Clinical Care Measures</li>\n <li>Managed care patients to return for a clinic visit</li>\n <li>Patient retention efforts (surveys)</li>\n</ul>\n<p>6. Assist with the distribution and collection of the following:</p>\n<ul>\n <li>Patient Satisfaction Survey (annually)</li>\n <li>Community Needs Assessment (every 5 years)</li>\n</ul>\n<p>7. Will track and follow-up on all outreach referrals and contacts made by the outreach team. Referral follow-up consists of:</p>\n<ul>\n <li>Drop-off and pick-up of referral pads to local agencies/businesses</li>\n <li>Calling perspective patients to remind them of their appointment</li>\n <li>Calling no-shows and re-scheduling appointments as necessary</li>\n <li>Documentation of all follow-up contact efforts</li>\n</ul>\n<p>8. Assists in securing relationships with various community based organizations.</p>\n<p>9. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.</p>\n<p>10. Responds efficiently and timely to all patient and provider staff needs and inquiries.</p>\n<p>11. Ensures excellent customer service to all FHCCGLA patients.</p>\n<p>12. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc. </p>\n<p>13. Handles patient grievances according to FHCCGLA’s Policy & Procedure.</p>\n<p>14. Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).</p>\n<p>15. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.</p>\n<p>16. Attends the following meetings/trainings:</p>\n<ul>\n <li>Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)</li>\n <li>Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)</li>\n <li>Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)</li>\n <li>Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)</li>\n</ul>\n<p>17. Other pertinent meetings- As scheduled</p>\n<p>18. Remains informed of:</p>\n<ul>\n <li>Current legal and regulatory changes related to scope of practice.</li>\n <li>Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.</li>\n <li>All applicable Policies & Procedures</li>\n</ul>\n<p>19. All other duties as assigned.</p>\n<h2>Qualifications</h2>\n<p><strong>MINIMUM QUALIFICATIONS:</strong></p>\n<p> </p>\n<li>High school diploma required (or GED equivalent). </li>\n<li>Requires exceptional organizational skills.</li>\n<li>Computer literate, must (Word, Excel, & Power Point)</li>\n<li>FQHC experience, highly preferred.</li>\n<li>Excellent analytical skills.</li>\n<li>Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.</li>\n<li>Excellent writing and verbal communication skills.</li>\n<li>Knowledge of administrative principles and procedures.</li>\n<li>Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel). </li>\n<li>Ability to speak publicly, must.</li>\n<li>Bilingual English/Spanish and familiarity with the Hispanic culture. </li>\n<li>Access to automobile with valid California driver’s license and state mandated automobile insurance. </li>\n<li>Work schedule may include evenings, overtime, and weekends as needed.</li>\n<li>Ability to prioritize workload and work under pressure of deadlines.  </li>\n<li>Ability to meet tight time sensitive deadlines. </li>\n<li>Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.</li>\n<li>Willingness to adapt to changes with regards to the agency’s growth and expansion.</li>\n<li>Ability to speak Spanish, preferred.</li>\n<li>Ability to function self-sufficiently, requiring little supervision.</li>\n<li>Commitment to the mission & vision of Family Health Care Centers of Greater Los Angeles, Inc.</li>\n<p></p>\n<p><strong>ADDITIONAL ELIGIBILITY REQUIREMENTS:</strong></p>\n<p></p>\n<p><strong>PRESENTATIONS:</strong></p>\n<p> </p>\n<li>To educate the target community, shall prepare and create educational Power Point presentations and health education materials.  </li>\n<li>Shall use visual aids and other tools in efforts to inform the public effectively.</li>\n<li>Will retain sign-in sheets and evaluation forms as necessary.  </li>\n<li>Shall schedule and conduct presentations at community organizations, school settings, work sites, and social service agencies. Topics shall include:</li>\n<ul>\n <li>Clinic Services </li>\n <li>Payors/Programs Available:</li>\n</ul>\n<p>i. Family PACT </p>\n<p>ii. VFC Program (immunizations, importance of vaccinating early, etc.)</p>\n<ul>\n <li>Family PACT (LARC & birth control method available)</li>\n <li>Sexually Transmitted Infections:</li>\n</ul>\n<p>i. STD types & available treatment</p>\n<p>ii. Chlamydia (testing & treatment options)</p>\n<p>iii. Application Assistance services</p>\n<ul>\n <li>Other Health Related Topics (such as chronic diseases- Diabetes, etc.)</li>\n</ul>\n<p> </p>\n<p><strong>OTHER DUTIES:</strong></p>\n<p> </p>\n<li>Will assist in the preparation of various reports related to outreach activities and grant activities.</li>\n<li>Attends continuing education conferences, workshops, and in-services as scheduled or required by immediate supervisor in order to maintain up to date knowledge and awareness regarding pertinent topics.</li>\n<li>Will maintain a calendar and record on agency log forms all scheduled outreach activities, contacts, presentations, & education provided as related to job assignments to ensure that set goals are being met.  </li>\n<li>Shall maintain files, reports, activity logs, and documents in an orderly manner for immediate retrieval and reference.</li>\n<li>Shall submit orders to purchase incentives, visual aids, or supplies as budget allows through agency funds and or grants.</li>\n<li>Ability to work well with others in a professional and team-oriented environment. </li>\n<li>Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.</li>\n<li>Ability to relate to the public regardless of ethnic, religion and economic status.</li>\n<li>Excellent communication skills.</li>\n<li>Willingness to travel. </li>\n<li>Strong planning and organizational skills.</li>\n<li>Problem analysis and critical thinking skills.</li>\n<li>Excellent customer service skills.</li>\n<li>Knowledge of the following (but not limited to), preferred: </li>\n<ul>\n <li>My Health LA  </li>\n <li>PPO’s   </li>\n <li>HMO’s </li>\n <li>Medicare       </li>\n <li>Family PACT  </li>\n <li>CPSP </li>\n <li>Medi-Cal   </li>\n <li>Fee-for-Service  </li>\n <li>CHDP</li>\n <li>Managed Care Plans </li>\n <li>Every Woman Counts</li>\n</ul>\n<p>    15. Shall also provide translation services as necessary.</p>\n<h2>Min (For Export)</h2>21.00\n<h2>Max (For Export)</h2>21.00",
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          "postalCode": "90201",
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