Collections Manager

The Collections Manager is responsible for managing the day‑to‑day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow‑up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines. Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm’s cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E‑Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm’s overall financial objectives. Key Responsibilities Day‑to‑Day Collections Operations Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies Manage escalation and resolution of complex, sensitive, or high‑risk collection matters Maintain operational discipline around call cycles, dunning activity, and partner engagement AR Operations & Cash Management Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control Ensure timely and accurate application of client payments and maintain the integrity of AR balances Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction Team Leadership & Supervision Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication Support onboarding and development of new team members Partner & Stakeholder Collaboration Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership Process, Controls & Continuous Improvement Ensure collection activity and outcomes are consistently documented in the firm’s financial systems Identify trends, root causes, and recurring issues impacting collections performance and cash realization Recommend and support process improvements aimed at reducing aging and improving the cash cycle Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements Reinforce compliance with internal controls, audit requirements, and firm guidelines The Collections Manager is responsible for managing the day‑to‑day operations of the Collections function, including oversight of assigned portfolios and leadership of Collections Supervisors and assigned Collectors. This role ensures the effective execution of collection strategies, timely follow‑up on outstanding receivables, and consistent adherence to firm policies, client billing terms, and outside counsel guidelines. Reporting to and working closely with the Senior Manager of Collections, the Collections Manager plays a key role in advancing strategic collections objectives, improving the firm’s cash cycle, and supporting firmwide initiatives. The position partners closely with Billing, Revenue Management, Client Operations, E‑Billing, and Partners to drive cash flow, reduce aging, resolve disputes, and support the firm’s overall financial objectives. Key Responsibilities Day‑to‑Day Collections Operations Oversee daily collections activity across assigned portfolios, ensuring consistent and timely follow‑up on outstanding accounts receivable Monitor AR aging, dispute status, unapplied cash, and collection documentation to ensure accuracy and prompt resolution Ensure collection efforts align with client billing terms, outside counsel guidelines, and firm policies Manage escalation and resolution of complex, sensitive, or high‑risk collection matters Maintain operational discipline around call cycles, dunning activity, and partner engagement AR Operations & Cash Management Directly manage AR operations and the cash application function, including workflow oversight, prioritization, and quality control Ensure timely and accurate application of client payments and maintain the integrity of AR balances Oversee day‑to‑day AR Operations staff, including assignment of work, performance management, coaching, and development Establish and monitor operational controls to ensure accuracy, compliance, and consistency across AR processes Serve as the escalation point for AR and cash application issues impacting collections, billing, or client satisfaction Team Leadership & Supervision Directly manage Collections Supervisors and/or Collectors, providing oversight, direction, and performance management Set daily and weekly priorities, balancing tactical execution with strategic initiatives and firmwide deadlines Review individual and team performance against key metrics, including aging, collections results, dispute resolution, and follow‑up compliance Provide ongoing coaching, mentoring, and training to strengthen collection effectiveness and professional communication Support onboarding and development of new team members Partner & Stakeholder Collaboration Support Partners, Practice Groups, and relationship attorneys on collection strategies and client communications Partner closely with Billing, E‑Billing, Client Operations, and Revenue Management to resolve billing and process issues impacting collections and cash flow Coordinate with Finance and senior leadership on high‑risk accounts, write‑offs, and reserve considerations Prepare clear, concise status updates and reporting for the Senior Manager of Collections and senior leadership Process, Controls & Continuous Improvement Ensure collection activity and outcomes are consistently documented in the firm’s financial systems Identify trends, root causes, and recurring issues impacting collections performance and cash realization Recommend and support process improvements aimed at reducing aging and improving the cash cycle Support firmwide initiatives and ad hoc projects related to collections strategy, systems, reporting, or operational enhancements Reinforce compliance with internal controls, audit requirements, and firm guidelines Qualifications Bachelor’s degree or equivalent experience required 7+ years of collections experience in a large law firm or professional services environment Prior experience managing supervisors and/or teams Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices Experience with legal financial systems (e.g., Aderant or similar) preferred Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment Attendance Requirements : On site during normal working hours and available when necessary before or after normal working hours in order to meet the demands of the job and the needs of the firm. Qualifications Bachelor’s degree or equivalent experience required 7+ years of collections experience in a large law firm or professional services environment Prior experience managing supervisors and/or teams Strong knowledge of legal billing and collections processes, including dispute resolution and client billing practices Experience with legal financial systems (e.g., Aderant or similar) preferred Proven ability to manage high volumes, competing priorities, and time‑sensitive matters in a deadline‑driven environment Attendance Requirements : On site during normal working hours and available when necessary before or after normal working hours in order to meet the demands of the job and the needs of the firm.

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