Account Director- Market Research (Remote)

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          "text": "<p>The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team that is responsible for generating revenue from existing contacts and prospects. This individual is responsible for supervising and training staff on account management practices, responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met.</p><p><strong>Key Responsibilities </strong>(including but not limited to):</p><ul><li>Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities</li><li>Actively network within existing client contacts for any new business/prospects</li><li>Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications</li><li>Consulting with clients on sample design and business issues.</li><li>Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients</li><li>Resolving sales or delivery issues with client and Operations teams</li><li>Managing bid requests, and ensuring proper and timely delivery</li><li>Collaborating with partners and vendors to ensure seamless project execution</li><li>Act as the liaison between Sales and Project Managers on all projects.</li><li>Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities.</li><li>Maintaining personal quota while delivering on the above</li></ul>",
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          "text": "<p>M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.</p><p>Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.</p><p>Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.</p><p>Due to our continued growth, we are hiring for an <strong>Account Director</strong>&#xa0;at <strong>M3 Global Research</strong>, an M3 company.</p><p><strong>About the Business Unit:</strong></p><p>M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.</p><p>M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Client Services Director to join our Global Research division.</p>",
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