Customer Service Rep 1

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    "region": "IL",
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  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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    "title": "Customer Service Rep 1",
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    "datePosted": "2026-05-30T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence.  This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration.</p> \n<p><strong><u>KEY</u></strong><strong><u> ACCOUNTIBILITY</u></strong> </p>\n<p>§  Ability to handle a high volume of calls in a quality manner</p>\n<p>§  Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times.</p>\n<p>§  Assist customers with common technical questions.  This will include basic and advanced software and hardware troubleshooting and operational questions</p>\n<p>§  Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed. </p>\n<p><strong><u>RESPONSIBILITIES</u></strong><strong><u> </u></strong></p>\n<p>§  Provide immediate determination of customer needs.  Resolve or route call appropriately.</p>\n<p>§  Meet department call metrics and guidelines provided by Manager or Supervisor.</p>\n<p>§  Demonstrate passionate customer care in all phases of job responsibilities</p>\n<p>§  Attend 3rd party and internal training as required. </p>\n<p>§  Collect and enter customer interaction data for each call in- customer management database. </p>\n<p>§  Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.</p>\n<p>§  Participate in meetings as required.</p>\n<p><strong><u> </u></strong></p>\n<h1><strong>PHYSICAL DEMANDS/WORK ENVIRONMENT </strong></h1>\n<p>§  Fast paced Call Center environment.</p>\n<p>**      On Site Position</p>\n<h1>QUALIFICATIONS AND SKILLS</h1>\n<p><strong>Education:</strong></p>\n<p>§  High School diploma or equivalent.</p>\n<p>§  College degree or equivalent experience in the Automotive Industry preferred. </p>\n<p><strong>Years of Experience:</strong></p>\n<p>§  At least 1 year previous Customer Service experience preferred. </p>\n<p><strong>Other Requirements:</strong></p>\n<p>§  Automotive troubleshooting and hands-on repair experience preferred.</p>\n<p>§  Must possess strong verbal and written communication skills and have a professional demeanor.</p>\n<p>§  Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure</p>\n<p><strong><u> </u></strong></p>  \n<p> </p>\n<p>This position has an hourly rate between $20.00 - $25.00 </p>\n<p>“Actual compensation may vary based on experience and other factors\"</p>\n<p><em><strong>Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran</strong></em></p>\n<p> </p> ",
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    "validThrough": "2026-09-01T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Snap-on Inc",
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