Director of Retail Workforce Partnerships & Program Operations

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    "jobTitle": "Director of Retail Workforce Partnerships & Program Operations",
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    "description": "<p>The Director of Retail Workforce Partnerships &amp; Program Operations&nbsp;is responsible for&nbsp;the strategic growth, external partnership development, and operational leadership of Helms College workforce education initiatives focused on the retail sector, including the Retail Operations Management (ROM) program and future employer-sponsored workforce development partnerships.&nbsp;&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>This position serves as the primary relationship leader responsible for expanding Helms College partnerships across the Goodwill network, national and regional retail organizations, and employer tuition&nbsp;assistance&nbsp;ecosystems. The role focuses on positioning Helms College as a premier workforce education provider that supports career advancement, leadership development, and industry-specific training solutions for retail employers and workforce organizations.&nbsp;&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>The Director will lead efforts to secure employer-sponsored educational partnerships, expand program participation, support enrollment pipeline development through strategic partnerships, and oversee operational execution of employer cohorts and workforce education initiatives.&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>KEY RESPONSIBILITIES &amp;&nbsp;CORE COMPETENCIES&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Strategic Partnership Development &amp; Employer Engagement&nbsp;</p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Develop and manage strategic partnerships with national, regional, and local retail organizations to expand workforce education opportunities through Helms College programs.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Establish relationships with corporate learning and development leaders, talent development teams, tuition&nbsp;assistance&nbsp;administrators, and workforce development stakeholders.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Position Helms College as a preferred workforce education and training partner within retail and&nbsp;service-sector&nbsp;industries.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Identify&nbsp;and pursue opportunities for Helms College programs to be included within employer tuition&nbsp;assistance, workforce development, and educational reimbursement programs.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Expand participation and engagement across the Goodwill network by building relationships with Goodwill organizations nationwide.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Represent Helms College at conferences, networking events, workforce development meetings, and industry engagement opportunities.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Develop employer partnership strategies that support enrollment pipelines, workforce upskilling, leadership development, and career pathway initiatives.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Workforce Program Operations &amp; Oversight&nbsp;</p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Oversee operational execution of retail workforce development programs, employer-sponsored cohorts, and related educational initiatives.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Coordinate with academic leadership to ensure instructional quality, curriculum integrity, and alignment with accreditation standards.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Support faculty recruitment, onboarding, scheduling, communication, and operational coordination related to employer-sponsored programming.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Monitor program effectiveness,&nbsp;participation&nbsp;metrics, retention trends, completion outcomes, and employer satisfaction indicators.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Assist&nbsp;in developing scalable operational processes that support growth across multiple employer and Goodwill partnerships.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Collaborate with internal teams to support student onboarding, communication, and employer cohort coordination.&nbsp;</p>\r\n\t</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Business Development &amp; 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Oversight&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tOversee operational execution of retail workforce development programs, employer-sponsored cohorts, and related educational initiatives.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCoordinate with academic leadership to ensure instructional quality, curriculum integrity, and alignment with accreditation standards.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport faculty recruitment, onboarding, scheduling, communication, and operational coordination related to employer-sponsored programming.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor program effectiveness,&nbsp;participation&nbsp;metrics, retention trends, completion outcomes, and employer satisfaction indicators.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist&nbsp;in developing scalable operational processes that support growth across multiple employer and Goodwill partnerships.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with internal teams to support student onboarding, communication, and employer cohort coordination.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBusiness Development &amp; Revenue Growth&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport growth of employer-sponsored educational partnerships and workforce development contracts.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with leadership to develop pricing models, partnership structures, and workforce education proposals.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist&nbsp;with revenue forecasting, partnership reporting, and contract tracking activities.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport expansion strategies tied to workforce development initiatives and retail leadership education programming.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tIdentify&nbsp;opportunities for new workforce education offerings aligned with employer and industry needs.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCross-Functional Collaboration&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPartner with Admissions and Enrollment teams to support employer referral pipelines and student engagement efforts.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with Marketing and Communications to support employer-facing messaging, promotional materials, and workforce partnership visibility.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCoordinate with Finance and Compliance teams&nbsp;regarding&nbsp;billing, contract administration, reporting, and operational processes.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain alignment with accreditation, compliance, and institutional standards related to workforce education programming.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport strategic initiatives aligned with institutional growth, workforce development expansion, and employer engagement goals.&nbsp;\\r\\n\\t\\r\\n\\r\\nQualificationsMinimum&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tBachelor&rsquo;s degree&nbsp;required&nbsp;in Business, Workforce Development, Education, Human Resources, Organizational Leadership, or related field.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaster&rsquo;s degree preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMinimum of five (5) years of experience in workforce development, business development, employer partnerships, corporate training, higher education, or related leadership roles.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tDemonstrated experience developing strategic partnerships and external stakeholder relationships.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience managing programs, projects, or operational initiatives across multiple stakeholders.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tStrong presentation, communication, relationship-building, and organizational skills.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAbility to travel regionally and nationally as needed.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPreferred&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience working within retail, workforce development, higher education, adult education, or nonprofit sectors.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tFamiliarity with employer tuition&nbsp;assistance&nbsp;or corporate learning and development structures.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExperience engaging with Goodwill organizations or mission-driven workforce organizations preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tKnowledge of continuing education, workforce training, accreditation, or adult learner environments preferred.&nbsp;\\r\\n\\t\\r\\n\\r\\n\",\"responsibilities\":\"The Director of Retail Workforce Partnerships &amp; Program Operations&nbsp;is responsible for&nbsp;the strategic growth, external partnership development, and operational leadership of Helms College workforce education initiatives focused on the retail sector, including the Retail Operations Management (ROM) program and future employer-sponsored workforce development partnerships.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThis position serves as the primary relationship leader responsible for expanding Helms College partnerships across the Goodwill network, national and regional retail organizations, and employer tuition&nbsp;assistance&nbsp;ecosystems. The role focuses on positioning Helms College as a premier workforce education provider that supports career advancement, leadership development, and industry-specific training solutions for retail employers and workforce organizations.&nbsp;&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nThe Director will lead efforts to secure employer-sponsored educational partnerships, expand program participation, support enrollment pipeline development through strategic partnerships, and oversee operational execution of employer cohorts and workforce education initiatives.&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nKEY RESPONSIBILITIES &amp;&nbsp;CORE COMPETENCIES&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nStrategic Partnership Development &amp; Employer Engagement&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tDevelop and manage strategic partnerships with national, regional, and local retail organizations to expand workforce education opportunities through Helms College programs.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tEstablish relationships with corporate learning and development leaders, talent development teams, tuition&nbsp;assistance&nbsp;administrators, and workforce development stakeholders.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPosition Helms College as a preferred workforce education and training partner within retail and&nbsp;service-sector&nbsp;industries.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tIdentify&nbsp;and pursue opportunities for Helms College programs to be included within employer tuition&nbsp;assistance, workforce development, and educational reimbursement programs.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExpand participation and engagement across the Goodwill network by building relationships with Goodwill organizations nationwide.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tRepresent Helms College at conferences, networking events, workforce development meetings, and industry engagement opportunities.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tDevelop employer partnership strategies that support enrollment pipelines, workforce upskilling, leadership development, and career pathway initiatives.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWorkforce Program Operations &amp; Oversight&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tOversee operational execution of retail workforce development programs, employer-sponsored cohorts, and related educational initiatives.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCoordinate with academic leadership to ensure instructional quality, curriculum integrity, and alignment with accreditation standards.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport faculty recruitment, onboarding, scheduling, communication, and operational coordination related to employer-sponsored programming.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMonitor program effectiveness,&nbsp;participation&nbsp;metrics, retention trends, completion outcomes, and employer satisfaction indicators.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist&nbsp;in developing scalable operational processes that support growth across multiple employer and Goodwill partnerships.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with internal teams to support student onboarding, communication, and employer cohort coordination.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBusiness Development &amp; Revenue Growth&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport growth of employer-sponsored educational partnerships and workforce development contracts.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with leadership to develop pricing models, partnership structures, and workforce education proposals.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tAssist&nbsp;with revenue forecasting, partnership reporting, and contract tracking activities.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tSupport expansion strategies tied to workforce development initiatives and retail leadership education programming.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tIdentify&nbsp;opportunities for new workforce education offerings aligned with employer and industry needs.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nCross-Functional Collaboration&nbsp;\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tPartner with Admissions and Enrollment teams to support employer referral pipelines and student engagement efforts.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCollaborate with Marketing and Communications to support employer-facing messaging, promotional materials, and workforce partnership visibility.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCoordinate with Finance and Compliance teams&nbsp;regarding&nbsp;billing, contract administration, reporting, and operational processes.&nbsp;\\r\\n\\t\\r\\n\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tMaintain alignment with accreditation, compliance, and institutional 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