Home › Companies › Hcor Fa Us2 Oraclecloud Com CX 1 › Customer Care Specialist
Customer Care Specialist
Hcor Fa Us2 Oraclecloud Com CX 1 · Versailles, OH, United States; Versailles, Versailles, OH, US · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcor Fa Us2 Oraclecloud Com CX 1 |
| Title | Customer Care Specialist |
| Normalized title | - |
| Department / team | Customer Experience |
| Location | Versailles, OH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-18 / 2026-05-31 |
| Changed / last seen | 2026-06-16 / 2026-06-14 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcor Fa Us2 Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Versailles. | Open |
| Department jobs | Active postings in Customer Experience. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcor Fa Us2 Oraclecloud Com CX 1 |
| Source | 6fdde91b-5e27-4467-96bb-78a2e55adf50 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
JOB SUMMARY:
The Customer Care Specialist serves as a primary customer-facing liaison ensuring accurate, timely processing of customer quotes, orders, subscriptions, and renewals. Performs work under general supervision while collaborating with sales, finance, technical service, and other internal partners to support strategic customer accounts and deliver a high-quality customer experience.
ESSENTIAL/PRIMARY DUTIES:
Acts as subject matter expert for contract management and ERP-related processes including orders, warranties, subscriptions, and renewals
Processes customer quotes, orders, and renewals accurately and in a timely manner
Serves as first point of escalation for non-technical customer issues
Builds and maintains effective working relationships with internal and external stakeholders
Provides reporting and insights on customer activity and account performance
Supports onboarding of new customers and ongoing account maintenance
Assists with audits, training activities, and departmental initiatives
Supports call center coverage and customer communication needs
SECONDARY DUTIES:
Assists Customer Experience Representatives when in behind condition
Trains new sales representatives and teammates on departmental processes
Assists with audits and responds to auditor’s requests
EDUCATION and/or EXPERIENCE:
Associate degree or equivalent required with a minimum of 2-4 years of related experience, or equivalent combination of education and experience.
COMPETENCY and/or SKILL:
Comprehensive knowledge of CRM and ERP systems
Solid working knowledge of ISO and FDA standards
Solid working knowledge of Microsoft Excel and data analysis tools
Solid working knowledge of customer service and order management processes
Beginning to solid working knowledge of reporting and visualization tools such as Tableau
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities
Full job record
| Job ID | 5f71c2c2f4218170d953b9f339b12606a02d0568 |
| Org ID | 32480ed2-a7b1-407c-b29a-624f06a24571 |
| Source ID | 6fdde91b-5e27-4467-96bb-78a2e55adf50 |
| Board ID | 6fdde91b-5e27-4467-96bb-78a2e55adf50 |
| Provider | oracle_hcm |
| Provider Job Key | 4592 |
| Title | Customer Care Specialist |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Versailles, OH, United States; Versailles, Versailles, OH, US |
| Department | Customer Experience |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | OH |
| City | Versailles |
| Salary Raw | Description JOB SUMMARY: The Customer Care Specialist serves as a primary customer-facing liaison ensuring accurate, timely processing of customer quotes, orders, subscriptions, and renewals. Performs work under general supervision while collaborating with sales, finance, technical service, and other internal partners to support strategic customer accounts and deliver a high-quality customer experience. ESSENTIAL/PRIMARY DUTIES: Acts as subject matter expert for contract management and ERP-related processes including orders, warranties, subscriptions, and renewals Processes customer quotes, orders, and renewals accurately and in a timely manner Serves as first point of escalation for non-technical customer issues Builds and maintains effective working relationships with internal and external stakeholders Provides reporting and insights on customer activity and account performance Supports onboarding of new customers and ongoing account maintenance Assists with audits, training activities, and departmental initiatives Supports call center coverage and customer communication needs SECONDARY DUTIES: Assists Customer Experience Representatives when in behind condition Trains new sales representatives and teammates on departmental processes Assists with audits and responds to auditor’s requests EDUCATION and/or EXPERIENCE: Associate degree or equivalent required with a minimum of 2-4 years of related experience, or equivalent combination of education and experience. COMPETENCY and/or SKILL: Comprehensive knowledge of CRM and ERP systems Solid working knowledge of ISO and FDA standards Solid working knowledge of Microsoft Excel and data analysis tools Solid working knowledge of customer service and order management processes Beginning to solid working knowledge of reporting and visualization tools such as Tableau SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hcor.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4592 |
| Apply URL | https://hcor.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4592 |
| First Seen At | 2026-05-31 18:01:04Z |
| Last Seen At | 2026-06-14 11:24:09Z |
| Last Checked At | 2026-06-16 10:52:23Z |
| Last Changed At | 2026-06-16 10:52:23Z |
| Inactive At | 2026-06-16 10:52:23Z |
| Source Posted At | 2026-05-18 18:28:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcor.fa.us2.oraclecloud.com|CX_1/date=2026-06-14/2026-06-14T11-24-05-105Z-6ef60eea0357fff392cb038e73e3ab0b8f159dd25cea18e2671ae5fbae90ca9e.json |
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"ExternalDescriptionStr": "<p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>JOB SUMMARY:</strong></span></span></p><p><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">The Customer Care Specialist serves as a primary customer-facing liaison ensuring accurate, timely processing of customer quotes, orders, subscriptions, and renewals. Performs work under general supervision while collaborating with sales, finance, technical service, and other internal partners to support strategic customer accounts and deliver a high-quality customer experience.</span></span></p><p style=\"margin-bottom:6.0pt;\"> </p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>ESSENTIAL/PRIMARY DUTIES:</strong></span></span></p><ul><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Acts as subject matter expert for contract management and ERP-related processes including orders, warranties, subscriptions, and renewals</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Processes customer quotes, orders, and renewals accurately and in a timely manner</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Serves as first point of escalation for non-technical customer issues</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Builds and maintains effective working relationships with internal and external stakeholders</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Provides reporting and insights on customer activity and account performance</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Supports onboarding of new customers and ongoing account maintenance</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Assists with audits, training activities, and departmental initiatives</span></span></p></li><li><p style=\"punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Supports call center coverage and customer communication needs</span></span></p></li></ul><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"> </p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>SECONDARY DUTIES:</strong></span></span></p><ul><li><p style=\"punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Assists Customer Experience Representatives when in behind condition</span></span></p></li><li><p style=\"punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century 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degree or equivalent required with a minimum of 2-4 years of related experience, or equivalent combination of education and experience.</span></span></p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"> </p><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\"><strong>COMPETENCY and/or SKILL:</strong></span></span></p><ul><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century Gothic",sans-serif;\"><span style=\"font-size:10.0pt;\">Comprehensive knowledge of CRM and ERP systems</span></span></p></li><li><p style=\"margin-bottom:6.0pt;punctuation-wrap:hanging;tab-stops:list .5in;text-autospace:ideograph-numeric ideograph-other;\"><span style=\"font-family:"Century 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