Manager, Referral Services Operations

About eHealth As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 health care locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation. About the Role ​​The Manager, Referral Services Operations is responsible for the day-to-day leadership of both the team and technical components of the service. This role acts as a key liaison between stakeholders and technology teams, ensuring that user needs are accurately prioritized, analyzed, and translated into effective system solutions. With a strong focus on patient-centered outcomes, the Manager, Referral Services Operations drives service effectiveness, fosters collaboration, and supports communication across public, clinical, and technical teams. What You’ll Do ​​Reporting to the Director, Citizen and Referral Services, you will: ​• Lead the strategic planning, development, implementation, and ongoing evaluation of the assigned program areas within the portfolio. • Build and maintain strong relationships while fostering effective collaboration with stakeholders across the province. • Drive and manage change initiatives in a complex, fast-paced environment • Develop and execute annual work plans that include clear objectives, timelines, and expected outcomes in partnership with stakeholders. • Monitor processes, identify gaps and implement continuous improvements • Establish and lead committees and working groups to support service planning, development, evaluation, and continuous improvement. • Conduct data analysis and develop reports to support utilization management, quality assurance, demand and capacity planning, and overall service evaluation. • Manage staffing and operating budgets, including preparation, monitoring, forecasting, and variance reporting • Provide strong people leadership by setting clear performance expectations, supporting employee development, and fostering a culture of accountability through ongoing coaching, feedback, and formal performance evaluations. • Demonstrate leadership by modeling eHealth Saskatchewan’s vision, mission, values, and commitment to client-centered care. What You'll Bring to the Team • ​A post-secondary Degree in Business, Information Technology, or a related field. An equivalent combination of education and experience may be considered. • Proven leadership experience in a technology and/or health focused environment, with a strong ability to lead, coach and develop high performing teams. • Experience leading change and driving the adoption of new or evolving processes across complex organizations and client environments • Excellent verbal and written communication skills, with the ability to clearly present complex information to diverse audiences, including senior leadership. • Strong relationship-building and interpersonal skills, with a collaborative approach to working with colleagues, stakeholders, and external partners. • Proven analytical and problem-solving abilities, paired with a customer-focused mindset and sound decision-making skills. • Willingness to be available after hours as required to support a 24/7 operational environment. As one of Saskatchewan’s Top Employers this is Why You’ll Love Working Here • Career paths and opportunity for advancement • Health, dental, and pension benefits • Maternity and parental leave top-up payments • Earned days off • Annual pay increases • Work that truly matters to the people of Saskatchewan Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today! We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you. Grade: MCP 08 (Out of Scope) Anticipated Start Date: July 2026 Location: Regina (On-Site).

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