Senior Customer Success Specialist (Theia)

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  "source_hash": "21b6183184d81e28c9508c5ad22c88c9ac30013bb7ea617c2c02a0e1a9caf686",
  "last_changed_at": "2026-05-29T07:11:52.618Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "D.C.",
    "city": "D.C.",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 145000,
  "salary_min": 115000,
  "inferred_at": "2026-06-06T18:49:41.996Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "D.C.",
      "city": "D.C.",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Customer Onboarding & Enablement",
      "content": "\n<li>Support end-to-end onboarding of new customers, ensuring they are set up for success from day one.</li>\n<li>Deliver product training sessions, walkthroughs, and best-practice guidance tailored to customer needs.</li>\n<li>Develop and maintain onboarding materials, documentation, and enablement resources.</li>\n"
    },
    {
      "text": "Ongoing Customer Support",
      "content": "\n<li>Act as a primary day-to-day contact for assigned customers.</li>\n<li>Respond to customer questions, issues, and requests in a timely and professional manner.</li>\n<li>Escalate technical or product issues appropriately and follow through to resolution.</li>\n"
    },
    {
      "text": "Customer Engagement & Insight",
      "content": "\n<li>Build strong working relationships with customers through regular touchpoints and proactive communication.</li>\n<li>Identify common challenges, usage patterns, and opportunities for improved enablement.</li>\n<li>Capture and communicate customer feedback, use cases, and pain points to internal teams.</li>\n"
    },
    {
      "text": "Internal Collaboration",
      "content": "\n<li>Work closely with Product, Engineering, and Business Development to support customer needs.</li>\n<li>Assist with customer-facing demonstrations or sessions as required.</li>\n<li>Contribute to the continuous improvement of Customer Success processes and standards.</li>\n"
    },
    {
      "text": "What Success Looks Like",
      "content": "\n<li>Customers are onboarded efficiently and use Theia with confidence.</li>\n<li>High levels of customer satisfaction and engagement.</li>\n<li>Reduced friction and repeat questions through improved documentation and enablement.</li>\n<li>Clear, actionable customer feedback informs product and commercial decisions.</li>\n"
    },
    {
      "text": "What We’re Looking For",
      "content": "\n<li>Must hold a clearance or willing to obtain one</li>\n<li>Experience in the defense space in customer success, support, or customer-facing role within a technology or data-driven company.</li>\n<li>Strong communication skills and confidence working directly with customers.</li>\n<li>Ability to learn and explain technical products clearly and practically.</li>\n<li>Organised, reliable, and comfortable handling multiple customers and priorities.</li>\n<li>Collaborative mindset and willingness to work closely with internal teams.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1769533288719,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success Management (CSM)",
    "location": "D.C.",
    "commitment": "Full-time",
    "department": "Sales",
    "allLocations": [
      "D.C."
    ]
  },
  "salaryRange": {
    "max": 145000,
    "min": 115000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "hybrid"
}