Director of Accounting Operations

{
  "content_hash": "427294b287fdb4608ca69e0e1e9328068ec3476bb5b45f0b92a761562510eb7d",
  "source_hash": "f97505458fe1e36d9b5195484cbbce0fc79966e72d61f1793967297bffb4503a",
  "last_changed_at": "2026-05-29T07:10:11.009Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Irvine, CA",
    "city": "Irvine",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": 145000,
  "inferred_at": "2026-06-06T07:57:58.064Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Irvine, CA",
      "city": "Irvine",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities ",
      "content": "<div>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Own the execution and performance of HOA service models, including SnapHOA and similar portfolios, ensuring consistency in service delivery and alignment with client expectations</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Lead and oversee Accounts Receivable functions, including cash posting, collections, and receivables-related workflows, ensuring timely and accurate processing aligned with client activity</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Own intake and coordination of all accounting-related requests, including JIRA ticket triage, prioritization, and routing, ensuring work is structured, visible, and aligned with deadlines and board deliverables</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Ensure operational activity is visible to accounting by maintaining awareness of ongoing projects, vendor changes, and upcoming financial impacts that affect reporting accuracy</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Act as the first point of coordination for client-facing accounting needs, including responding to inquiries, managing ticket flow, and ensuring timely follow-up and resolution</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Establish and enforce service standards across accounting workflows, including SLAs, prioritization frameworks, and escalation protocols tied to financial deadlines and board requirements</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Drive consistency in how data and documentation are submitted to accounting, reducing rework and improving the quality and completeness of inputs across all accounts</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Partner with the Director, Client Accounting to ensure alignment between operational workflows and financial reporting requirements, including close readiness and exception resolution</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Identify service gaps, workflow breakdowns, and recurring issues, and implement process improvements to improve efficiency, reduce risk, and enhance client experience</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Support board interactions as needed by coordinating financial input, managing expectations, and ensuring accounting is properly represented in service delivery</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Assist in the development and maintenance of SOPs, standardizing workflows across service models and improving consistency in execution</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Support department strategy and implementation of new initiatives, including system enhancements, reporting improvements, and service model evolution</li>\n\n</ul></div>"
    },
    {
      "text": "KPI Ownership ",
      "content": "<div>\n<p style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Own and report on service-level performance metrics, including:</p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">JIRA response and resolution times</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Volume and type of client inquiries and escalations</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Operational input completeness and timeliness</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Rework and exception rates tied to missing or incorrect data</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Cost-to-serve and resource utilization across service models</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Board-related escalations tied to service or communication gaps</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">AR cash posting timeliness and accuracy</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: Calibri, sans-serif;\">Collection response times and delinquency visibility</li>\n\n</ul></div>"
    },
    {
      "text": "Project Ownership",
      "content": "<div>\n<ul type=\"disc\">\n<li>Lead initiatives to improve HOA service models (SnapHOA and similar), including workflow redesign, intake structure, and communication frameworks</li>\n<li>Drive implementation of SOPs and process standardization across portfolios</li>\n<li>Partner cross-functionally with Operations, IT, and Accounting on system improvements and service delivery enhancements</li>\n<li>Improve and standardize Accounts Receivable workflows, including cash posting, collections, and receivables-related processes</li>\n\n</ul></div>"
    },
    {
      "text": "Position and Work Environment ",
      "content": "<div>\n<ul type=\"disc\">\n<li>Hybrid position based out of the Irvine corporate office. Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.</li>\n<li>Occasional travel may be required based on business needs.</li>\n<li>Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.</li>\n\n</ul></div>"
    },
    {
      "text": "Required Skills / Abilities",
      "content": "<p>&nbsp;</p>\n<ul type=\"disc\">\n<li>10+ years of progressive accounting experience, including a minimum of 5 years in a leadership role managing large teams.</li>\n<li>Bachelor's degree in Accounting required; MBA, CPA, or other advanced credentials strongly preferred</li>\n<li>Proven success in driving operational change and optimizing financial systems and processes.</li>\n<li>Advanced Excel skills; proficiency in PowerPoint and Word. Power BI and other AI software.</li>\n<li>A strategic leader with a track record of building high-performing, result-driven teams.</li>\n<li>A self-starter with the ability to set priorities, anticipate challenges, and drive initiatives independently.</li>\n<li>An effective change agent, skilled at leading transformation and building alignment across diverse stakeholders.</li>\n<li>Customer focused, with a commitment to delivering high-quality service to clients and internal partners.</li>\n<li>A proactive, excellent communicator, adept at translating a broad range of financial concepts/issues to diverse audiences.</li>\n<li>Detail-oriented and highly organized, thriving in a fast-paced environment while maintaining a strong internal control focus.</li>\n<li>Analytical and solution-oriented, with strong critical thinking and decision-making skills.</li>\n</ul>"
    },
    {
      "text": "Team Member Perks",
      "content": "<div>\n<ul type=\"disc\">\n<li><strong>Award-Winning Culture:&nbsp;</strong>Proud recipient of the Great Place to Work Certification.</li>\n<li><strong>Highly Rated Employer: 4.3 star rating on Glassdoor</strong>&nbsp;–<a href=\"https://tinyurl.com/actionglassdoor\">read our reviews here</a>.</li>\n<li><strong>Flexible Work Environment:&nbsp;</strong>Hybrid schedule with a mix of in-office and work-from-home days.</li>\n<li><strong>Comprehensive Benefits:&nbsp;</strong>Competitive salary, health insurance, and 401(k) matching.</li>\n<li><strong>Work-Life Balance:</strong>&nbsp;PTO plus sick time, holiday pay, and your birthday holiday.</li>\n<li><strong>Cutting Edge Technology:&nbsp;</strong>Access to industry-leading tools and resources that drive efficiency and success.</li>\n<li><strong>Career Growth and Development:</strong>&nbsp;Join a company committed to supporting your professional growth and helping you achieve your goals.</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1776911512508,
  "updatedAt": null,
  "categories": {
    "team": "Corporate Support Services",
    "location": "Irvine, CA",
    "commitment": "Regular Full-Time",
    "allLocations": [
      "Irvine, CA"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}