Showroom Experience Specialist

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    "requisitionDescription": "<div><div><div><div><div><p data-pasted=\"true\"><strong>Insidesource&nbsp;DEI&nbsp;Statement</strong></p><p>By&nbsp;nurturing&nbsp;a&nbsp;culture&nbsp;where&nbsp;everyone&nbsp;experiences&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;belonging&nbsp;and&nbsp;equity&nbsp;of&nbsp;opportunity,&nbsp;we&nbsp;will&nbsp;uphold&nbsp;our&nbsp;vision&nbsp;to&nbsp;&ldquo;unleash&nbsp;human&nbsp;and&nbsp;business&nbsp;potential&quot;.&nbsp;We&nbsp;commit&nbsp;to&nbsp;being&nbsp;an&nbsp;anti-ism&nbsp;workplace&nbsp;and&nbsp;embedding&nbsp;diversity,&nbsp;equity,&nbsp;and&nbsp;inclusion&nbsp;throughout&nbsp;our&nbsp;business.</p><p><br></p><p><strong>Job Summary</strong></p><p data-start=\"0\" data-end=\"401\" data-pasted=\"true\">The Showroom Experience Specialist is a highly visible, people-focused role that serves as the first point of contact for clients, visitors, and employees, representing the Insidesource brand. This individual demonstrates strong administrative and interpersonal skills, with the ability to engage across a wide range of roles to create a welcoming and exceptional experience for all.</p><p data-start=\"403\" data-end=\"579\" data-is-last-node=\"\" data-is-only-node=\"\">This role brings a passion for people engagement, thrives in a customer-facing environment, and enjoys building relationships while working collaboratively with internal teams.&nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>Essential Duties and Responsibilities:&nbsp;</strong></p><p><strong>Customer&nbsp;Service/Hospitality</strong></p><ul><li>Handle&nbsp;all&nbsp;guest&nbsp;interactions&nbsp;with&nbsp;the&nbsp;highest&nbsp;degree&nbsp;of&nbsp;hospitality&nbsp;and&nbsp;professionalism,&nbsp;accommodating&nbsp;special&nbsp;requests&nbsp;whenever&nbsp;possible.</li><li>Directly&nbsp;support&nbsp;the&nbsp;Sales&nbsp;Teams&nbsp;to&nbsp;ensure&nbsp;the&nbsp;effective&nbsp;planning&nbsp;and&nbsp;seamless&nbsp;execution&nbsp;of&nbsp;internal&nbsp;and&nbsp;external&nbsp;events.</li><li>Foster&nbsp;a&nbsp;secure,&nbsp;welcoming,&nbsp;and&nbsp;engaging&nbsp;environment&nbsp;for&nbsp;employees&nbsp;and&nbsp;visitors.</li><li>Provide exceptional and intuitive hospitality, anticipating and supporting guest and Insider needs.</li></ul><p><strong>Daily&nbsp;Operations</strong></p><ul><li>Greet&nbsp;Insiders,&nbsp;visitors,&nbsp;and&nbsp;vendors&nbsp;during&nbsp;business&nbsp;hours&nbsp;Monday&nbsp;&ndash;&nbsp;Friday.</li><li>Answer&nbsp;incoming&nbsp;calls&nbsp;and&nbsp;transfer&nbsp;them&nbsp;to&nbsp;the&nbsp;appropriate&nbsp;staff&nbsp;member.</li><li>Send&nbsp;out&nbsp;weekly&nbsp;events&nbsp;&amp;&nbsp;showroom&nbsp;schedule&nbsp;to&nbsp;the&nbsp;Seattle&nbsp;region.</li><li>Ensure&nbsp;cleanliness&nbsp;throughout&nbsp;the&nbsp;day,&nbsp;including&nbsp;cleaning&nbsp;surfaces&nbsp;in&nbsp;common&nbsp;areas.</li><li>Handle the receipt, sorting, and distribution of mail and packages, ensuring timely and accurate delivery to the appropriate recipients.&nbsp;</li><li>Create&nbsp;FedEx&nbsp;shipping&nbsp;labels&nbsp;and&nbsp;ensure&nbsp;supplies&nbsp;are&nbsp;available.</li><li>Order&nbsp;and&nbsp;present&nbsp;food&nbsp;for&nbsp;client&nbsp;visits.</li><li>Ensure&nbsp;all&nbsp;technology-enabled&nbsp;rooms,&nbsp;displays,&nbsp;and&nbsp;equipment&nbsp;(e.g.,&nbsp;lighting,&nbsp;screens,&nbsp;AV&nbsp;systems)&nbsp;are&nbsp;functioning&nbsp;correctly&nbsp;and&nbsp;flags&nbsp;issues&nbsp;promptly&nbsp;with&nbsp;IT.</li><li>Oversee&nbsp;the&nbsp;care,&nbsp;maintenance,&nbsp;and&nbsp;health&nbsp;of&nbsp;any&nbsp;living&nbsp;plants&nbsp;in&nbsp;the&nbsp;showroom.<strong>&nbsp;</strong></li></ul><p><strong>Showroom&nbsp;+&nbsp;Facilities</strong></p><ul><li>Maintain showroom organization, ensuring the space is ready for customer engagement.&nbsp;</li><li>Replenish and stock office supplies as needed and per budget.&nbsp;</li><li>Maintain the cleanliness of the kitchen and kitchen equipment. &nbsp;</li><li>Knowledge&nbsp;of&nbsp;site&nbsp;safety&nbsp;plans&nbsp;(i.e.,&nbsp;fire&nbsp;and&nbsp;emergency&nbsp;response).</li><li>Update &amp; organize design library finish samples.&nbsp;</li><li>Support&nbsp;furniture&nbsp;installations,&nbsp;showroom&nbsp;upgrades,&nbsp;and&nbsp;maintenance&nbsp;as&nbsp;required.</li><li>Facilitate&nbsp;food&nbsp;&amp;&nbsp;beverage&nbsp;needs&nbsp;for&nbsp;showroom&nbsp;tours,&nbsp;team&nbsp;lunches,&nbsp;vendor&nbsp;events,&nbsp;and&nbsp;small&nbsp;gatherings.</li><li>Assist&nbsp;with&nbsp;organizing&nbsp;and&nbsp;facilitating&nbsp;showroom&nbsp;events&nbsp;for&nbsp;customers&nbsp;&amp;&nbsp;industry&nbsp;associates.</li><li>Manages&nbsp;Chair&nbsp;Demo&nbsp;samples&nbsp;for&nbsp;pickup&nbsp;and&nbsp;drop-off.</li></ul><p><strong>&nbsp;</strong><strong>Cross-Functional Support</strong>&nbsp;</p><ul><li>Collaborate with cross-functional teams on best practices, protocols, and workflow to ensure consistency across Seattle office locations. &nbsp;&nbsp;</li><li>Assist with ad hoc administrative tasks and special projects, including requesting and preparing finish sample shipments, printing/plotting, etc.&nbsp;</li><li>Work closely with the Sales &amp; Design teams to schedule and execute showroom tours, onsite meetings, and vendor presentations.&nbsp;</li><li>Communicate&nbsp;with&nbsp;HR,&nbsp;Facilities,&nbsp;and&nbsp;Leadership&nbsp;about&nbsp;challenges,&nbsp;progress,&nbsp;and&nbsp;initiatives&nbsp;related&nbsp;to&nbsp;the&nbsp;showroom.</li><li>Lead&nbsp;communication&nbsp;and&nbsp;follow-up&nbsp;with&nbsp;property&nbsp;landlord,&nbsp;including&nbsp;heat/ac,&nbsp;operational&nbsp;functions,&nbsp;keycards&nbsp;etc.</li></ul><p><strong>&nbsp;</strong><strong>Administration</strong></p><ul><li>Meet,&nbsp;greet,&nbsp;and&nbsp;welcome&nbsp;all&nbsp;new&nbsp;employees.</li><li>Conduct&nbsp;showroom&nbsp;tours/orientations.</li><li>Ensure work areas are cleaned and equipped for employees.&nbsp;</li><li>Work&nbsp;with&nbsp;marketing&nbsp;to&nbsp;order&nbsp;gifts&nbsp;and&nbsp;flower&nbsp;arrangements&nbsp;as&nbsp;needed&nbsp;for&nbsp;special&nbsp;occasions.</li><li>Manage all Seattle Insider lunches. Budget, ordering, scheduling, etc.&nbsp;</li><li>Maintain&nbsp;strict&nbsp;confidentiality&nbsp;on&nbsp;all&nbsp;HR-related&nbsp;items.</li></ul><p>&nbsp;</p><p><strong>Supervisory&nbsp;Responsibilities</strong></p><p>None</p><p><br></p><p><strong>Skills,&nbsp;Knowledge,&nbsp;Experience&nbsp;Required</strong></p><ul><li><strong>Attendance &amp; Punctuality:&nbsp;</strong>Begin work on time and keep absences within guidelines. Ensure responsibilities are covered when absent. Schedule time off in advance. This position requires in-office presence five days per week.&nbsp;</li><li><strong>Accountability:&nbsp;</strong>Is&nbsp;a&nbsp;reliable&nbsp;partner&nbsp;who&nbsp;responds&nbsp;to&nbsp;requests&nbsp;promptly&nbsp;and&nbsp;clearly.&nbsp;Is&nbsp;committed&nbsp;and&nbsp;dependable.</li><li><strong>Initiative:&nbsp;</strong>Volunteers&nbsp;readily&nbsp;and&nbsp;seeks&nbsp;increased&nbsp;responsibilities.&nbsp;Looks&nbsp;for&nbsp;opportunities&nbsp;for&nbsp;self-development&nbsp;and&nbsp;to&nbsp;improve&nbsp;showroom&nbsp;processes.&nbsp;Asks&nbsp;for&nbsp;help,&nbsp;welcomes&nbsp;feedback&nbsp;and&nbsp;is&nbsp;open&nbsp;to&nbsp;learning.</li><li><strong>Quality:&nbsp;</strong>Demonstrates&nbsp;accuracy&nbsp;and&nbsp;thoroughness.&nbsp;Displays&nbsp;commitment&nbsp;to&nbsp;excellence.&nbsp;Looks&nbsp;for&nbsp;ways&nbsp;to&nbsp;improve&nbsp;and&nbsp;promote&nbsp;quality.&nbsp;Applies&nbsp;feedback&nbsp;to&nbsp;improve&nbsp;performance.&nbsp;Monitors&nbsp;own&nbsp;work&nbsp;to&nbsp;ensure&nbsp;quality.<strong>&nbsp;&nbsp;</strong></li><li><strong>Personal Appearance:&nbsp;</strong>Professional,&nbsp;polished&nbsp;dress&nbsp;and&nbsp;demeanor.</li><li><strong>Planning &amp; Organization:&nbsp;</strong>Prioritizes&nbsp;and&nbsp;organizes&nbsp;workload&nbsp;and&nbsp;makes&nbsp;efficient&nbsp;use&nbsp;of&nbsp;time&nbsp;to&nbsp;fulfill&nbsp;goals.&nbsp;Comfortable&nbsp;with&nbsp;changing&nbsp;priorities&nbsp;and&nbsp;managing&nbsp;multiple&nbsp;tasks.<strong>&nbsp;</strong></li><li><strong>Previous&nbsp;Experience</strong>:&nbsp;Hospitality&nbsp;or&nbsp;customer&nbsp;service&nbsp;background&nbsp;is&nbsp;a&nbsp;plus.</li><li><strong>Technology</strong>:&nbsp;Expert&nbsp;knowledge&nbsp;of&nbsp;Microsoft&nbsp;Suite&nbsp;and&nbsp;comfortable&nbsp;with&nbsp;a&nbsp;variety&nbsp;of&nbsp;software&nbsp;and&nbsp;web-based&nbsp;applications.</li></ul><p><br></p><p><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: \"HK Grotesk\";' data-pasted=\"true\"><span data-teams=\"true\" data-pasted=\"true\"><em>The anticipated salary range for this role is $65k - 75k. Actual compensation will be determined based on factors such as experience, skills, qualifications, geographic location, and internal equity.</em></span></span></p><p><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"HK Grotesk\";'>&nbsp;</span></strong></p></div></div></div></div></div>\n",
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