Home › Companies › Wcginternationalconsultantsltd › Service Centre Outbound Specialist
Service Centre Outbound Specialist
Wcginternationalconsultantsltd · Toronto, ON, Canada · Deleted · $54,632 / year · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Wcginternationalconsultantsltd |
| Title | Service Centre Outbound Specialist |
| Normalized title | - |
| Department / team | Administrative |
| Location | Toronto, ON, Canada |
| Work model | - |
| Employment type | Full Time |
| Salary | $54,632 / year |
| Status | deleted |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-02 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Wcginternationalconsultantsltd. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Toronto. | Open |
| Department jobs | Active postings in Administrative. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Wcginternationalconsultantsltd |
| Source | 62a9fd9a-07d9-4ee0-9166-57df13e07a60 |
| ATS provider | SmartRecruiters |
Description
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.
About the role
Location: onsite - Toronto, ON
Status: Fixed Term
Anticipated Start Date: June 22, 2026
Contract End Date: December 31st, 2026
Interviewing Timeline: June 4, 2026 to June 10, 2026
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality.
What you'll do
Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey. Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements. Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers. Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations. Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes. Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes. Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey. Process client and employer financial support claims Demonstrate flexibility to be able to change activities based on changing requirements and business needs
What you bring
Strong auditing background and data entry experience Minimum 2-3 years’ experience in a similar role working in a service-oriented organization Proficient in MS Office especially Excel and Word Detail oriented with a high level of accuracy Ability to adapt to change Understanding of the needs of a highly confidential environment Able to maintain composure during difficult and high-pressure situations Results driven with creative approach to idea generation and problem solving Excellent organizational and time management skills Ability to working in fast paced environment with changing workload Preferred Criteria :
Bilingual (English and French) Knowledge of the Employment Services industry For complete job requirements, see the full Job Description here .
What we offer
Competitive salary of $54,632 per year Ongoing learning and development opportunities Generous time off policy to encourage work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Passion and Lived Experience Matter!
If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.
Full job record
| Job ID | 5f1aa8a659c767e1c1ede6f21f5ee1cf7ca5801f |
| Org ID | 910a2850-5372-42ad-abea-a92ed0b2d074 |
| Source ID | 62a9fd9a-07d9-4ee0-9166-57df13e07a60 |
| Board ID | 62a9fd9a-07d9-4ee0-9166-57df13e07a60 |
| Provider | smartrecruiters |
| Provider Job Key | 3743990013340186 |
| Title | Service Centre Outbound Specialist |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Toronto, ON, Canada |
| Department | Administrative |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | Canada |
| Region | ON |
| City | Toronto |
| Salary Raw | We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. About the role Location: onsite - Toronto, ON Status: Fixed Term Anticipated Start Date: June 22, 2026 Contract End Date: December 31st, 2026 Interviewing Timeline: June 4, 2026 to June 10, 2026 The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality. What you'll do Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey. Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements. Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers. Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations. Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes. Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes. Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey. Process client and employer financial support claims Demonstrate flexibility to be able to change activities based on changing requirements and business needs What you bring Strong auditing background and data entry experience Minimum 2-3 years’ experience in a similar role working in a service-oriented organization Proficient in MS Office especially Excel and Word Detail oriented with a high level of accuracy Ability to adapt to change Understanding of the needs of a highly confidential environment Able to maintain composure during difficult and high-pressure situations Results driven with creative approach to idea generation and problem solving Excellent organizational and time management skills Ability to working in fast paced environment with changing workload Preferred Criteria : Bilingual (English and French) Knowledge of the Employment Services industry For complete job requirements, see the full Job Description here . What we offer Competitive salary of $54,632 per year Ongoing learning and development opportunities Generous time off policy to encourage work/life balance A diverse and inclusive workplace with a track record of high employee engagement and teamwork Diversity, Equity, Inclusion and Belonging Matter WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone. WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process. Passion and Lived Experience Matter! If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals. |
| Salary Min | 54,632 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.smartrecruiters.com/WCGInternationalConsultantsLtd/3743990013340186-service-centre-outbound-specialist |
| Apply URL | https://jobs.smartrecruiters.com/WCGInternationalConsultantsLtd/3743990013340186-service-centre-outbound-specialist?oga=true |
| First Seen At | 2026-05-31 17:39:22Z |
| Last Seen At | 2026-06-02 11:12:13Z |
| Last Checked At | 2026-06-04 11:53:05Z |
| Last Changed At | 2026-06-04 11:53:05Z |
| Inactive At | 2026-06-04 11:53:05Z |
| Source Posted At | 2026-05-27 22:39:37Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=smartrecruiters/board=wcginternationalconsultantsltd/date=2026-06-02/2026-06-02T11-12-13-489Z-4a923ae64900810ebd67de18d69c47b1b60153a7f8fa959b4d0dd22ef52e4ca4.json |
Event Fields
{
"content_hash": "56b9793e3563cdfb63c3f9a69a73fdb78a90c5c07e6e2a791e739eb22b773e13",
"source_hash": "a4abc7ad185d7e357453375b224fe3980678d0efd8fc2d99db3c3ac5c264a051",
"last_changed_at": "2026-06-04T11:53:05.828Z",
"active_status": "deleted"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Toronto, ON, Canada",
"city": "Toronto",
"region": "ON",
"country": "Canada",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": 54632,
"inferred_at": "2026-06-02T11:12:13.767Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Toronto, ON, Canada",
"city": "Toronto",
"region": "ON",
"country": "Canada",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"Canada"
]
},
"remote_policy": null,
"salary_period": "year",
"workplace_type": null,
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"id": "3743990013340186",
"ref": "https://api.smartrecruiters.com/v1/companies/wcginternationalconsultantsltd/postings/3743990013340186",
"name": "Service Centre Outbound Specialist",
"uuid": "47af3265-6526-4457-a667-771fc4735dad",
"detail": {
"id": "3743990013340186",
"name": "Service Centre Outbound Specialist",
"uuid": "47af3265-6526-4457-a667-771fc4735dad",
"jobAd": {
"sections": {
"jobDescription": {
"text": "<p><em><strong>About the role</strong></em></p><p><strong>Location:</strong> onsite - Toronto, ON</p><p><strong>Status:</strong> Fixed Term</p><p><strong>Anticipated Start Date: </strong>June 22, 2026</p><p><strong>Contract End Date: </strong>December 31st, 2026</p><p><strong>Interviewing Timeline: </strong>June 4, 2026 to June 10, 2026</p><p>The <strong>Service Centre Outbound Specialist</strong> is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure individuals are connected to the right supports. This role provides key support to Service Providers, Jobseekers, Employers, and internal teams, while accurately documenting interactions and tracking activities and targets. The position also involves auditing and processing financial claims in alignment with WCG guidelines, requiring strong attention to detail, compliance, and confidentiality. </p><p><em><strong>What you'll do</strong></em></p><ul><li>Connect with clients through high-volume outbound outreach, using phone, text, and email to build rapport, gather information, and support their employment journey.</li><li>Verify, process and update key client information, including employment status and outcomes, ensuring data is accurate, current, and aligned with program requirements.</li><li>Contribute to service delivery across the network, supporting a range of activities that strengthen performance, data quality, and reporting for Employment Ontario providers.</li><li>Maintain clear, accurate, and compliant records of all client interactions, ensuring documentation meets internal standards and regulatory expectations.</li><li>Work closely with internal teams to share insights, resolve issues, and support the efficient flow of information across operational and claims-related processes.</li><li>Support a variety of operational initiatives through project work and targeted outreach activities, contributing to continuous improvement and system-wide outcomes.</li><li>Act as a key point of contact for outbound engagement, helping ensure clients remain connected, informed, and supported throughout their employment journey.</li><li>Process client and employer financial support claims</li><li>Demonstrate flexibility to be able to change activities based on changing requirements and business needs</li></ul>",
"title": "Job Description"
},
"qualifications": {
"text": "<p><em><strong>What you bring</strong></em></p><ul><li>Strong auditing background and data entry experience</li><li>Minimum 2-3 years’ experience in a similar role working in a service-oriented organization</li><li>Proficient in MS Office especially Excel and Word</li><li>Detail oriented with a high level of accuracy</li><li>Ability to adapt to change</li><li>Understanding of the needs of a highly confidential environment</li><li>Able to maintain composure during difficult and high-pressure situations</li><li>Results driven with creative approach to idea generation and problem solving</li><li>Excellent organizational and time management skills</li><li>Ability to working in fast paced environment with changing workload</li></ul><p><strong><em>Preferred Criteria</em>:</strong></p><ul><li>Bilingual (English and French)</li><li>Knowledge of the Employment Services industry</li></ul><p><strong>For complete job requirements, see the full Job Description </strong><a href=\"https://c.smartrecruiters.com/sr-company-attachments-prod-aws-dc11/667e7a52f1835308d418f1b5/75c3aca7-7aa1-40e0-aaf2-b3daf7da082c?r=s3-us-east-2\" rel=\"noopener noreferrer\"><strong>here</strong></a><strong>.</strong></p>",
"title": "Qualifications"
},
"companyDescription": {
"text": "<p><strong>We believe in the power of work. </strong>Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.</p>",
"title": "Company Description"
},
"additionalInformation": {
"text": "<p><em><strong>What we offer</strong></em></p><ul><li>Competitive salary of $54,632 per year</li><li>Ongoing learning and development opportunities</li><li>Generous time off policy to encourage work/life balance</li><li>A diverse and inclusive workplace with a track record of high employee engagement and teamwork</li></ul><p> </p><div sr-tagline=\"\"></div><p><strong>Diversity, Equity, Inclusion and Belonging Matter</strong></p><p>WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.</p><p>WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.</p>\n<p><strong>Passion and Lived Experience Matter!</strong></p><p>If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please <strong>APPLY ANYWAY!</strong> Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.</p>",
"title": "Additional Information"
}
}
},
"jobId": "051216bb-c556-4a5a-b39f-59493c9f7113",
"active": true,
"company": {
"name": "WCG International Consultants Ltd.",
"identifier": "WCGInternationalConsultantsLtd"
},
"creator": {
"name": "",
"avatarUrl": ""
},
"jobAdId": "f8e8acdf-ab11-473c-ad7c-30d655b2f336",
"applyUrl": "https://jobs.smartrecruiters.com/WCGInternationalConsultantsLtd/3743990013340186-service-centre-outbound-specialist?oga=true",
"function": {
"id": "administrative",
"label": "Administrative"
},
"industry": {
"id": "human_resources",
"label": "Human Resources"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Toronto",
"hybrid": false,
"region": "ON",
"remote": false,
"country": "ca",
"latitude": "43.6548253",
"longitude": "-79.388447",
"fullLocation": "Toronto, ON, Canada"
},
"refNumber": "REF238B",
"postingUrl": "https://jobs.smartrecruiters.com/WCGInternationalConsultantsLtd/3743990013340186-service-centre-outbound-specialist",
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "667e7aa0493dbb343766d34f",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "WCG International Consultants Ltd."
},
{
"fieldId": "668fe281331b8262bfe90670",
"valueId": "EO",
"fieldLabel": "Dept",
"valueLabel": "Employment Ontario"
},
{
"fieldId": "668fe3f5b7197f57129ae705",
"valueId": "94ee9e0b-38ba-4725-b426-6c654c2e47e6",
"fieldLabel": "Remote",
"valueLabel": "Office"
},
{
"fieldId": "COUNTRY",
"valueId": "ca",
"fieldLabel": "Country/Region",
"valueLabel": "Canada"
},
{
"fieldId": "668fe2b0b7197f57129ae700",
"valueId": "EOS",
"fieldLabel": "Program",
"valueLabel": "Employment Srvs Sppt - EO"
},
{
"fieldId": "668fe54db7197f57129ae70a",
"valueId": "007296e9-1562-4c0f-b653-80ad764803e3",
"fieldLabel": "Travel Expectations",
"valueLabel": "No"
},
{
"fieldId": "668fe378b7197f57129ae703",
"valueId": "7e5ecd54-19f3-4841-b5ab-f37c59331adc",
"fieldLabel": "Schedule",
"valueLabel": "Full Time - 37.5 hours/week"
},
{
"fieldId": "668fe321331b8262bfe90672",
"valueId": "8222b3c7-fb05-455d-91f2-eb6e15bca95c",
"fieldLabel": "Employment Type",
"valueLabel": "Temporary"
},
{
"fieldId": "668fe3d3b7197f57129ae704",
"valueId": "85d4b80e-5e4d-4ae2-b94d-25e901aa20f5",
"fieldLabel": "Location",
"valueLabel": "Employment Ontario - Toronto"
}
],
"referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/WCGInternationalConsultantsLtd/publication/47af3265-6526-4457-a667-771fc4735dad?dcr_ci=WCGInternationalConsultantsLtd",
"defaultJobAd": true,
"releasedDate": "2026-05-27T22:39:37.976Z",
"experienceLevel": {
"id": "entry_level",
"label": "Entry Level"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
},
"company": {
"name": "WCG International Consultants Ltd.",
"identifier": "WCGInternationalConsultantsLtd"
},
"jobAdId": "f8e8acdf-ab11-473c-ad7c-30d655b2f336",
"function": {
"id": "administrative",
"label": "Administrative"
},
"industry": {
"id": "human_resources",
"label": "Human Resources"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Toronto",
"hybrid": false,
"region": "ON",
"remote": false,
"country": "ca",
"latitude": "43.6548253",
"longitude": "-79.388447",
"fullLocation": "Toronto, ON, Canada"
},
"refNumber": "REF238B",
"department": {},
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "667e7aa0493dbb343766d34f",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "WCG International Consultants Ltd."
},
{
"fieldId": "668fe281331b8262bfe90670",
"valueId": "EO",
"fieldLabel": "Dept",
"valueLabel": "Employment Ontario"
},
{
"fieldId": "668fe3f5b7197f57129ae705",
"valueId": "94ee9e0b-38ba-4725-b426-6c654c2e47e6",
"fieldLabel": "Remote",
"valueLabel": "Office"
},
{
"fieldId": "668fe2b0b7197f57129ae700",
"valueId": "EOS",
"fieldLabel": "Program",
"valueLabel": "Employment Srvs Sppt - EO"
},
{
"fieldId": "668fe54db7197f57129ae70a",
"valueId": "007296e9-1562-4c0f-b653-80ad764803e3",
"fieldLabel": "Travel Expectations",
"valueLabel": "No"
},
{
"fieldId": "668fe321331b8262bfe90672",
"valueId": "8222b3c7-fb05-455d-91f2-eb6e15bca95c",
"fieldLabel": "Employment Type",
"valueLabel": "Temporary"
},
{
"fieldId": "COUNTRY",
"valueId": "ca",
"fieldLabel": "Country/Region",
"valueLabel": "Canada"
},
{
"fieldId": "668fe378b7197f57129ae703",
"valueId": "7e5ecd54-19f3-4841-b5ab-f37c59331adc",
"fieldLabel": "Schedule",
"valueLabel": "Full Time - 37.5 hours/week"
},
{
"fieldId": "668fe3d3b7197f57129ae704",
"valueId": "85d4b80e-5e4d-4ae2-b94d-25e901aa20f5",
"fieldLabel": "Location",
"valueLabel": "Employment Ontario - Toronto"
}
],
"defaultJobAd": true,
"releasedDate": "2026-05-27T22:39:37.976Z",
"detail_errors": [],
"experienceLevel": {
"id": "entry_level",
"label": "Entry Level"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/5f1aa8a659c767e1c1ede6f21f5ee1cf7ca5801f?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/910a2850-5372-42ad-abea-a92ed0b2d074JSONGET https://api.bluedoor.sh/job-postings/v1/sources/62a9fd9a-07d9-4ee0-9166-57df13e07a60JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/5f1aa8a659c767e1c1ede6f21f5ee1cf7ca5801f/eventsJSON