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Front Desk Agent

63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001 · Wauwatosa, WI, US, Wauwatosa, WI · Active · $16–$17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001
TitleFront Desk Agent
Normalized title-
Department / team-
LocationWauwatosa, WI, United States
Work model-
Employment typePart Time
Salary$16–$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-11 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wauwatosa.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company63a7d359 E6ec 4ef4 A23f D599d93d92f3 19000101 000001
Source6da67ef4-dfca-4697-ae04-ff4b59e43f77
ATS providerADP Workforce Now Recruiting

Description

Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Work Location: SpringHill Suites Wauwatosa. 10411 W Watertown Plank Rd, Wauwatosa, WI 53226. Job Type: Part-time Pay: $16- $17 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company’s professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee hotel room discount Holiday pay Paid training Professional development assistance WHY YOU’LL LOVE WORKING WITH US: Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. If you’re still with us, there’s only one thing left to do: Apply now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at SpringHill Suites Wauwatosa Hotel: SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

Full job record

Job ID5f0831cf654e7be5d329e335e4bbf20e4ebf0d97
Org IDe6168cf3-ca4e-470d-995b-ed462a41456f
Source ID6da67ef4-dfca-4697-ae04-ff4b59e43f77
Board ID6da67ef4-dfca-4697-ae04-ff4b59e43f77
Provideradp_workforcenow
Provider Job Key542171
TitleFront Desk Agent
Normalized Title—
Statusactive
Activeyes
Location TextWauwatosa, WI, US, Wauwatosa, WI
Department—
Team—
Employment Typepart_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionWI
CityWauwatosa
Salary Raw16 To 17 (USD) Hourly
Salary Min16
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=63a7d359-e6ec-4ef4-a23f-d599d93d92f3&ccId=19000101_000001&lang=en_US&type=JS&jobId=542171&jwId=9201121834794_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=63a7d359-e6ec-4ef4-a23f-d599d93d92f3&ccId=19000101_000001&lang=en_US&type=JS&jobId=542171&jwId=9201121834794_1
First Seen At2026-05-31 18:35:23Z
Last Seen At2026-06-06 13:09:50Z
Last Checked At2026-06-06 13:09:50Z
Last Changed At2026-06-06 13:09:50Z
Inactive At—
Source Posted At2026-05-11 14:40:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=63a7d359-e6ec-4ef4-a23f-d599d93d92f3|19000101_000001/date=2026-06-06/2026-06-06T13-09-49-179Z-19326f063fecdeb73a9c26590830ca0601076f1bf78405c42fe3bf4ddd683609.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;' id=\"isPasted\"><strong><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Front Desk Agent&nbsp;</span></strong></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\" id=\"isPasted\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>&quot;Join the Atira Hotels Family and Build a Legacy of Hospitality!&quot;</strong></span></p><p style=\"margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue';\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Job Details</strong></span></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Work Location:</strong>&nbsp;SpringHill Suites Wauwatosa. 10411 W Watertown Plank Rd, Wauwatosa, WI 53226.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Job Type:</strong>&nbsp;Part-time</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Pay:</strong>&nbsp;$16- $17 per hour</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Schedule:</strong>&nbsp;8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends</li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Job Overview</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Key Responsibilities</strong></span></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Reservation Management:</strong><ul type=\"circle\" style=\"margin-bottom: 0in; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Receive and process reservations via phone, fax, and mail.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Enter reservations into the computer system and provide additional information.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Verify pricing, discounts, and billing information, and notify customers of room features and availability.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Maintain reservation files and resolve related problems.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><span style=\"color: rgb(51, 51, 51);\">Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.</span></li></ul></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Customer Service:</strong><ul type=\"circle\" style=\"margin-bottom: 0in; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Check in and out guests efficiently.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Process customer payments and post applicable charges.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Inform customers of credit holds and conduct customer surveys.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Keep customers informed of company policies, procedures, and account statuses.</li></ul></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Professional Relations:</strong><ul type=\"circle\" style=\"margin-bottom: 0in; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Maintain the company&rsquo;s professional reputation by providing superior customer service.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Assist and support area personnel as needed.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Coordinate with the Accounting Department regarding customer credit status.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Keep management informed of area activities and significant problems.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Effective working relations with company personnel.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.&nbsp;</li></ul></li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Perform any other tasks/duties as assigned by the manager/ supervisor.</li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Qualifications</strong></span></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Education/Certification:</strong> High school graduate or equivalent.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Experience:</strong> Customer service and data entry experience preferred.</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\"><strong>Skills/Abilities:</strong><ul type=\"circle\" style=\"margin-bottom: 0in; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Excellent communication and public relations skills.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Well organized and attentive to detail.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Willingness to assist others.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Strong typing abilities and proficiency with PC, calculator, and office equipment.</li></ul></li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Benefits</strong></span></p><ul type=\"disc\" style=\"margin-bottom: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;\"><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Employee hotel room discount</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Holiday pay</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Paid training</li><li style=\"margin: 0in; font-size: 16px; font-family: arial, sans-serif; text-align: justify; line-height: 200%;\">Professional development assistance</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">WHY YOU&rsquo;LL LOVE WORKING WITH US:</span></strong></span></p><ul style=\"list-style-type: disc;margin-left: 47px;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"color: black;\">Unleash Your Creativity:</span></strong><span style=\"color: black;\">&nbsp;We&rsquo;re all about innovation and fresh ideas. Let your imagination run wild!</span></li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"color: black;\">Be Authentically You:</span></strong><span style=\"color: black;\">&nbsp;Join a team that values diversity and lets you bring your whole self to work every day.</span></li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"color: black;\">Level Up Your Career:</span></strong><span style=\"color: black;\">&nbsp;Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.</span></li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"color: black;\">Feed Your Curiosity:</span></strong><span style=\"color: black;\">&nbsp;With endless learning and development options, you can always stay one step ahead.</span></li><li style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"color: black;\">Prioritize Your Well-being:</span></strong><span style=\"color: black;\">&nbsp;Start day one with fantastic benefits because your health and happiness matter to us.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in 0in 0in 0.5in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"color: black; border: 1pt windowtext; padding: 0in; font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"color: black; border: 1pt windowtext; padding: 0in; font-family: arial, sans-serif; font-size: 16px;\">If you&rsquo;re still with us, there&rsquo;s only one thing left to do:&nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">Apply now</span></strong></span><span style=\"color: black; border: 1pt windowtext; padding: 0in; font-family: arial, sans-serif; font-size: 16px;\">&nbsp;and become part of something amazing!</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"color: black; border: 1pt windowtext; padding: 0in; font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-decoration: none;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"font-family: inherit, serif;color: black;border: 1pt windowtext;padding: 0in;\">Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at SpringHill Suites Wauwatosa Hotel:</span></strong></span><span style=\"color: black; border: 1pt windowtext; padding: 0in; font-family: arial, sans-serif; font-size: 16px;\"><br>SpringHill Suites Wauwatosa is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.</span></p><p style='margin-right:0in;margin-left:0in;font-size: medium;font-family: \"Times New Roman\", serif;margin: 0in;color: rgb(0, 0, 0);font-style: normal;font-weight: 400;text-indent: 0px;text-decoration: none;text-align: justify;line-height: 32px;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><p><br></p></div>\n",
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