Event Planning Coordinator

Company Description: McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department Overview This role serves as the  central gatekeeper and ambassador for two critical service functions within Workplace Solutions :  Scheduling Coordination  and the  Workplace Solutions Center (7700) . The position is highly visible and customer‑facing, requiring daily collaboration with internal teams, vendors, and McDonald’s employees to deliver a seamless, welcoming workplace experience. The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion. Accountabilities & Responsibilities Scheduling Coordinator As a Scheduling Coordinator, you are the trusted partner for employees planning meetings and events within McDonald’s Conference Center and Hamburger University . Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of service Reserve and manage Conference Center space in a timely and precise manner using  EMS Collaborate closely with McDonald’s employees (customers) to: Schedule meetings and events Design room layouts and seating configurations Coordinate food and beverage selections Assist with catering menu recommendations Identify and confirm audio‑visual and technology requirements Own the end‑to‑end customer journey, supporting clients from initial inquiry through event execution with professionalism and care Balance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow‑through Demonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer‑obsessed outlook Workplace Solutions Center (7700) As part of the Workplace Solutions Center team, you are a key resource supporting day‑to‑day facility operations and employee experience. Manage inbound facility service requests and customer calls through the  Facility Services Portal Phone and email coverage is required 7:30am – 4:30 daily M-F Accurately document, track, and manage customer issues within Workplace Solutions platforms Coordinate vendor services and schedule appropriate resources to resolve service requests Raise complex or urgent issues to the appropriate Workplace Solutions functional teams Provide technical support and guidance for Workplace Solutions systems and tools, including: Room Finder and Facility portals Resolve issues requiring advanced critical thinking and problem‑solving skills Develop and maintain strong, collaborative relationships with: Team members – highly dependent on the success of this team Workplace Solutions functional teams McDonald’s Headquarters (MHQ) employees Regional and Divisional partners External Workplace Solutions vendors Support departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needs Qualifications Preferred  2 plus years of experience  in event booking, coordination, or a related hospitality or service‑focused role Hospitality degree is preferred, or a combination of college coursework and relevant professional experience Strong verbal and written communication skills with the ability to interact confidently at all levels of the organization Highly team‑oriented, adaptable, and flexible in a dynamic, fast‑paced environment Demonstrated commitment to delivering  exceptional customer service Proven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanor At times a flexible schedule is required to ensure adequate coverage This is an onsite role at MHQ with possible opportunities to work remotely after 3-6 months Why This Role Matters

{
  "content_hash": "917864d9b39e6f2bc36f1f42cd8af3338d2819bf502f88210ad736cf40de39f5",
  "source_hash": "07ad01cce90009a7d447ded1abb78a7b5cf4f9fb95457150db45923378fce45b",
  "last_changed_at": "2026-06-21T14:35:04.830Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Chicago, IL, US, 60607",
    "city": "Chicago",
    "region": "IL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T14:35:03.941Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Chicago, IL, US, 60607",
      "city": "Chicago",
      "region": "IL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "day",
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "jobId": "1383963500",
    "title": "Event Planning Coordinator",
    "rawHref": "/job/Chicago-Event-Planning-Coordinator-IL-60607/1383963500/",
    "detailUrl": "https://jobs.mcdonalds.com/job/Chicago-Event-Planning-Coordinator-IL-60607/1383963500/"
  },
  "detail_meta": {
    "url": "https://jobs.mcdonalds.com/job/Chicago-Event-Planning-Coordinator-IL-60607/1383963500/",
    "http_status": 200,
    "content_type": "text/html;charset=UTF-8",
    "response_bytes": 41954
  },
  "detail_errors": []
}