Players Club Representative

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    "ExternalDescriptionStr": "<p><strong>Full Time | Pay: $16.00 Hourly | Schedule: 2:30pm - 11:00pm Monday, 12:00pm-8:30pm Thursday, Rotating hours on Friday-Sunday (Off Tuesday &amp; Wednesday)</strong></p><p><strong>Weekly Earned Wage Access is an option for this position.</strong></p><p><strong>Job Purpose or Objective(s):</strong> As a Players Club Representative, you will promote the success of the Choctaw Rewards Club, by informing players of benefits, offers, and special events, and assisting players with all requests. Associate must be customer-focused as they often have the first contact with new customers and frequently deal with regular casino customers. You will report to the Players Club Shift Supervisor or Department Manager.</p><p><strong>Primary Tasks:</strong></p><p>1. You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.</p><p>2. Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.</p><p>3. Assist the Marketing department with multiple projects, promotions and events.</p><p>4. Answer any questions and immediately resolve any guest, associate or management concerns.</p><p>5. You will issue comps based on established guidelines.</p><p>6. Stay informed about all marketing activities, promotions, and events.</p><p>7. Maintain records to document/verify department activities.</p><p>8. Maintain positive working relationship with all locations, departments, staff and vendors.</p><p>9. Comply with all company regulations and policies.</p><p>10. Perform other tasks as assigned.</p><p><strong>Job Requirements:</strong></p><ul><li>General computer application proficiency.</li><li>Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.</li><li>General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.</li><li>Prior experience in high customer contact positions.</li></ul><p>&nbsp;</p><p><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>About the Choctaw Nation</strong></span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\">The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, \"Living out the Chahta Spirit of faith, family and culture,\" is evident as it continues to focus on providing opportunities for growth and prosperity.</span></p><p><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Benefits</strong></span></p><ul><li><span data-teams=\"true\">Free gym membership</span></li><li><span data-teams=\"true\">Free access to employee health clinic</span></li><li><span data-teams=\"true\">Free lunch for casino &amp; resort associates</span></li><li><span data-teams=\"true\">Earned wages access once per week for hourly associates</span></li><li><span data-teams=\"true\">Pet insurance</span></li><li><span data-teams=\"true\">Paid vacation / sick time</span></li><li><span data-teams=\"true\">Medical / Dental / Vision</span></li><li><span data-teams=\"true\">401(K) with company match</span></li><li><span data-teams=\"true\">College tuition reimbursement</span></li><li><span data-teams=\"true\">Short-term disability, long-term disability, and family leave</span></li><li><span data-teams=\"true\">Employee assistance program</span></li><li><span data-teams=\"true\">Employee prescription program</span></li><li><span data-teams=\"true\">CNO Paid Life Insurance</span></li><li><span data-teams=\"true\">Teladoc</span></li><li><span data-teams=\"true\">On-Site Dental Clinics (Jet Dental)</span></li><li><span data-teams=\"true\">On-Site Mammogram Services</span></li><li><span data-teams=\"true\">Free diabetes and hypertension monitoring benefit (Livongo)</span></li><li><span data-teams=\"true\">Accolade- Concierge Benefits Program</span></li><li><span data-teams=\"true\">Wellness Program that equals savings on health insurance cost (Virgin Pulse)</span></li><li><span data-teams=\"true\">Maternity Care Program</span></li><li><span data-teams=\"true\">Plus, many more!</span></li><li><span data-teams=\"true\">(Benefits provided by the Choctaw Nation are based on employment classification)</span></li></ul><p><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>CNO was selected as a winner in both HRDUS' and Forbes' 2022 \"Employer of Choice\" competitions:</strong></span></p><ul><li><span data-teams=\"true\">Choctaw Nation of Oklahoma received recognition as one of six </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.hcamag.com/us/best-in-hr/best-places-to-work-2022/408534#winnersListSection\"><span data-teams=\"true\"><strong>Best Places to Work</strong></span></a><span data-teams=\"true\">&nbsp;in the United States as selected by HRDUS</span></li><li><span data-teams=\"true\">Choctaw Casinos &amp; Resorts received recognition from </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-large-employers&amp;sh=21c10ca05cb2\"><span data-teams=\"true\"><strong>Forbes as a Best Employer for Diversity in the Travel &amp; Leisure</strong></span></a><span data-teams=\"true\">&nbsp;category.</span></li><li><span data-teams=\"true\">Forbes also recognized the Choctaw Casino and Resorts as one of </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.forbes.com/companies/choctaw-casinos-resorts/?list=best-employers-for-new-grads&amp;sh=21286c85cb23\"><span data-teams=\"true\"><strong>America's Best Employers for New Graduates</strong></span></a><span data-teams=\"true\">.</span></li></ul><p>&nbsp;</p>",
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