Revenue Cycle Customer Service Specialist

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  "source_hash": "993969730674751019e10187b7eefe09591a86cc372ad9c74132b4fd795b6570",
  "last_changed_at": "2026-06-18T12:03:55.855Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Charlotte, NC, 28210",
    "city": "Charlotte",
    "region": "NC",
    "country": "United States",
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    "confidence": 0.9
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  "inferred_at": "2026-06-19T11:40:59.503Z",
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    "location": {
      "raw": "Charlotte, NC, 28210",
      "city": "Charlotte",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
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    "countries": [
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{
  "detail": {
    "url": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/kFWjF0UGyB?&",
    "heading": "Revenue Cycle Customer Service Specialist",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://tryonmedicalpartners.applytojob.com/apply/kFWjF0UGyB/Revenue-Cycle-Customer-Service-Specialist",
    "description_html": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><span style=\"font-size:22px;\"><u>Revenue Cycle Customer Service Specialist</u> </span></span></span></span></b></span></span></span></span><br><br> <div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Job Summary:</span></span></span></b>   <span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#333333;\">The Revenue Cycle Customer Service Specialist </span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#333333;\">manages all incoming patient calls and patient inquiries received via the RCM Billing work queue. This role provides patient support by resolving billing inquires, update demographic and insurance information and assists with setting up patient payment plans to address outstanding balances owed.<br><br>(This is a full time position based in Charlotte NC, with a hybrid schedule, Monday to Friday 8 am to 5 pm)</span></span></span><br><br><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><u>Primary Job Responsibilities:</u></span></span></span></b></span></span></span></span></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Act as RCM initial point of contact for patient calls related to general account balance inquiries, patient demographic updates and billing-related disputes or questions. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Update patient demographics and insurance information as appropriate. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Review patient account to effectively explain balance details to patient.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Process incoming credit card payments during patient call. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Understand and effectively communicate to patient how claim was processed by payor (copay, deductible, coinsurance).  </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Set up an acceptable payment plan based on the organization’s patient financial policy.  </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Assist with RCM billing work queues and worklists regarding patient billing questions sent to the department.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.)</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Participate in workgroups providing feedback and education on patient account activities. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Other duties as assigned.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Requirements:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Experience working within EMR systems.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Ability to utilize various computer applications, including Microsoft Office (Outlook, Word, and Excel). </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Knowledge of Medicare, Medicaid, and Managed Care payor policies.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Ability to interpret insurance payor explanation of benefits.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Familiarity with CPT and ICD-10 coding.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Strong customer service background and effective communication skills. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Minimum of three (3) years of experience working in a physician office, hospital, or other healthcare call center setting.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Education and Certifications:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">High School Diploma/GED</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><u>Experience:</u> </span></span></span></b></span></span></span></span></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Medical Call Center experience highly preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Medical business office experience preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Knowledge of insurance payers preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Athena EMR system experience highly preferred.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Physical Requirements:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Use of computer for long periods of time.</span></span></span></span></span></span></li></ul></div><div></div>",
    "description_text": "Revenue Cycle Customer Service Specialist\n  Job Summary:    The Revenue Cycle Customer Service Specialist  manages all incoming patient calls and patient inquiries received via the RCM Billing work queue. This role provides patient support by resolving billing inquires, update demographic and insurance information and assists with setting up patient payment plans to address outstanding balances owed.\n(This is a full time position based in Charlotte NC, with a hybrid schedule, Monday to Friday 8 am to 5 pm)\n Primary Job Responsibilities:\n Act as RCM initial point of contact for patient calls related to general account balance inquiries, patient demographic updates and billing-related disputes or questions.\n Update patient demographics and insurance information as appropriate.\n Review patient account to effectively explain balance details to patient.\n Process incoming credit card payments during patient call.\n Understand and effectively communicate to patient how claim was processed by payor (copay, deductible, coinsurance).\n Set up an acceptable payment plan based on the organization’s patient financial policy.\n Assist with RCM billing work queues and worklists regarding patient billing questions sent to the department.\n Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.)\n Participate in workgroups providing feedback and education on patient account activities.\n Other duties as assigned.\n Requirements:\n Experience working within EMR systems.\n Ability to utilize various computer applications, including Microsoft Office (Outlook, Word, and Excel).\n Knowledge of Medicare, Medicaid, and Managed Care payor policies.\n Ability to interpret insurance payor explanation of benefits.\n Familiarity with CPT and ICD-10 coding.\n Strong customer service background and effective communication skills.\n Minimum of three (3) years of experience working in a physician office, hospital, or other healthcare call center setting.\n Education and Certifications:\n High School Diploma/GED\n Experience:\n Medical Call Center experience highly preferred.\n Medical business office experience preferred.\n Knowledge of insurance payers preferred.\n Athena EMR system experience highly preferred.\n Physical Requirements:\n Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.\n Must be able to lift and support weight of 35 pounds.\n Ability to concentrate on details.\n Use of computer for long periods of time.",
    "jsonld_jobposting": {
      "url": "https://tryonmedicalpartners.applytojob.com/apply/kFWjF0UGyB/Revenue-Cycle-Customer-Service-Specialist",
      "@type": "JobPosting",
      "title": "Revenue Cycle Customer Service Specialist",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-17",
      "description": "<div style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><span style=\"font-size:22px;\"><u>Revenue Cycle Customer Service Specialist</u> </span></span></span></span></b></span></span></span></span><br><br> <div style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Job Summary:</span></span></span></b>   <span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#333333;\">The Revenue Cycle Customer Service Specialist </span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#333333;\">manages all incoming patient calls and patient inquiries received via the RCM Billing work queue. This role provides patient support by resolving billing inquires, update demographic and insurance information and assists with setting up patient payment plans to address outstanding balances owed.<br><br>(This is a full time position based in Charlotte NC, with a hybrid schedule, Monday to Friday 8 am to 5 pm)</span></span></span><br><br><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><u>Primary Job Responsibilities:</u></span></span></span></b></span></span></span></span></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Act as RCM initial point of contact for patient calls related to general account balance inquiries, patient demographic updates and billing-related disputes or questions. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Update patient demographics and insurance information as appropriate. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Review patient account to effectively explain balance details to patient.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Process incoming credit card payments during patient call. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Understand and effectively communicate to patient how claim was processed by payor (copay, deductible, coinsurance).  </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Set up an acceptable payment plan based on the organization’s patient financial policy.  </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Assist with RCM billing work queues and worklists regarding patient billing questions sent to the department.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.)</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Participate in workgroups providing feedback and education on patient account activities. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Other duties as assigned.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Requirements:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Experience working within EMR systems.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Ability to utilize various computer applications, including Microsoft Office (Outlook, Word, and Excel). </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Knowledge of Medicare, Medicaid, and Managed Care payor policies.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Ability to interpret insurance payor explanation of benefits.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Familiarity with CPT and ICD-10 coding.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Strong customer service background and effective communication skills. </span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Minimum of three (3) years of experience working in a physician office, hospital, or other healthcare call center setting.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Education and Certifications:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">High School Diploma/GED</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"border:none 1pt;font-size:12pt;padding:0in;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\"><u>Experience:</u> </span></span></span></b></span></span></span></span></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Medical Call Center experience highly preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Medical business office experience preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Knowledge of insurance payers preferred.</span></span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Century Gothic', sans-serif;\"><span style=\"color:#2d2d2d;\">Athena EMR system experience highly preferred.</span></span></span></span></span></span></span></li></ul><div style=\"text-align:left;\"><br><u><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Physical Requirements:</span></span></span></b></span></span></span></u></div><ul><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.</span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Must be able to lift and support weight of 35 pounds. </span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Ability to concentrate on details.</span></span></span></span></span></span></li><li style=\"text-align:left;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Century Gothic', sans-serif;\">Use of computer for long periods of time.</span></span></span></span></span></span></li></ul></div><div></div>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "28210",
          "addressRegion": "NC",
          "addressLocality": "Charlotte"
        }
      },
      "validThrough": "2026-09-15",
      "uniqueJobCode": "job_20260617134349_JIFKXZUV3Q1WENKU",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20220426172837_KG28DTSSN8IOTTVE/logos/20220622154613_Screen_Shot_2022-06-21_at_2.46.18_PM.jpg",
        "name": "Tryon Medical Partners",
        "@type": "Organization",
        "sameAs": "https://www.tryonmed.com/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "kFWjF0UGyB",
    "title": "Revenue Cycle Customer Service Specialist",
    "detailUrl": "https://tryonmedicalpartners.applytojob.com/apply/jobs/details/kFWjF0UGyB?&"
  },
  "detail_errors": []
}