Junior Customer Support Specialist

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    "datePosted": "2026-06-15",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-weight: bold\">Place of work:</span><span style=\"color: rgb(29, 28, 29)\"> Philippines (fully remote)<br></span></span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-weight: bold\">Position type:</span><span style=\"color: rgb(29, 28, 29)\"> Part-time contractor position, with a possibility of becoming a full-time role in the future<br></span></span><br><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">We are hiring for a part-time remote position based in the Philippines. This role is ideal for junior–mid customer support professionals who are available to work primarily on weekends, with occasional weekday shifts, and who are passionate about sports — especially football. A minimum commitment of 60 working hours per month is required.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">The position is initially part-time, with the potential to switch to a full-time role depending on team needs, performance, and long-term fit.<br></span><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT SOFASCORE<br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif\">Some tell stories with words; we tell ours with numbers. Sofascore is a sports-tech platform created with one goal in mind – giving sports enthusiasts around the world a deeper understanding of the game.</span><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif\">We pride ourselves on being the leading provider of advanced sports insights, covering more matches than anyone else on the planet: 20,000+ tournaments across 25 sports in 40+ languages.</span><br></span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">This position supports our product Torneo by Sofascore, a state-of-the-art tournament management platform for sports organizations, clubs, and associations. Torneo enables them to manage and showcase their competitions directly within the Sofascore app, bringing them closer to our global audience.<br></span><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">ABOUT THE ROLE<br></span><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">We are looking for a proactive, organized, and communicative customer support professional with a strong interest in sports and digital tools. In this role, you will support Torneo users, verify sports data, resolve reported issues, and help ensure the accuracy and quality of information within the Torneo platform.</span></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">This role requires both strong customer support skills and a solid understanding of sports, particularly football. You should be comfortable communicating with users, investigating issues, working with sports data, and learning internal tools and procedures.<br></span><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Your tasks and responsibilities</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Provide support and training to new users of the Torneo application</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Communicate with users in a clear, professional, and helpful manner</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Input, verify, and update sports data in the Torneo application</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Monitor and resolve data discrepancies promptly</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with senior data specialists to ensure data integrity</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Assist in the triage and resolution of reported bugs within the application</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Contribute to continuous improvement initiatives for data processes and application functionality<br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What you bring to the team</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Previous experience in customer support, user support, operations, or a similar role</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Strong knowledge of sports, especially football, including major competitions, clubs, players, and basic competition structures</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with sports statistics and major sports leagues, either through professional experience or a strong personal interest</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Strong attention to detail and high accuracy in data handling</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Basic understanding of data management tools and software, with a willingness to learn</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Excellent written communication skills and a professional approach to user support</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Good teamwork skills and the ability to follow internal procedures</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Fluency in English, both written and spoken</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Availability to work primarily on weekends, with occasional weekday shifts<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Work on a globally recognized brand with real impact</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Fully remote work</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Contractor agreement</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Flexible part-time setup</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Inter, sans-serif; font-size: 12pt\">Potential switch to a full-time position<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Sounds good? It gets even better.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br><span style=\"font-weight: bold\">Send us your CV and cover letter in English or Croatian. </span>Applications in other languages will not be considered.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(14, 16, 26)\">Looking forward to hearing from you. Let’s get the ball rolling! 🔥</span> </span></p>",
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