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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p data-pasted=\"true\"><strong>Position Summary:&nbsp;</strong>The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare &amp; Specialty Division. We&rsquo;re seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering</p><p>In this role, you&#39;ll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you&#39;re a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we&rsquo;d love to have you on our team.</p><p><strong>Essential Accountabilities:</strong></p><p>&middot;Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach</p><p>&middot;Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment</p><p>&middot;Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently</p><p>&middot;Create and maintain accurate customer records, including open order reports, order revisions, and shipping requests</p><p>&middot;Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands</p><p>&middot;Escalate internal systematic/process concerns until final solution/resolution is provided to customer</p><p>&middot;Responsible for processing Returns and Credit as needed. Provide timely feedback so customers have an effortless experience.</p><p>&middot;Add, modify customer contacts in Salesforce CRM- data is leveraged for satisfaction surveys, marketing, and tradeshow announcements</p><p>&middot;Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction</p><p><strong>KEY CHARACTERISTICS &amp; ABILITIES:</strong></p><p>&middot; Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills</p><p>&middot; Passionate about exceeding customer expectations</p><p>&middot; Values teamwork and supports a team environment</p><p>&middot; Desire to continually learn and improve skill set</p><p>&middot; Skilled in deescalating situations both over the phone and in writing (email)</p><p>&middot; Ability to maintain professional and helpful attitude in high-tension or stressful situations</p><p>&middot; Assertiveness in pursuing resolution to issues</p><p>&middot; Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas</p><p>&middot; Must have high attention to detail and accurate data entry</p><p>&middot; Must be able to manage multiple work items at one time with a high sense of urgency</p><p>&middot; Must have strong problem solving and organization skills</p><p>&middot; Shares learning with peers</p><p><strong>Minimum Qualifications:</strong></p><p>&middot; 2+ years of experience as a Customer Service Representative. Associates Degree or Bachelor&rsquo;s degree preferred.</p><p><strong>Required Skills:</strong></p><p>&middot; Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools</p><p>&middot; Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships</p><p>&middot; Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy</p><p>&middot; Bilingual in Spanish is a plus but not required</p><p>&middot; Ability to think critically, adapt to changing priorities, and resolve issues effectively</p><p><strong>Desired Skills:</strong></p><p>Background flexible packaging manufacturing and is a plus. Experience using EFI Radius would also be considered a plus.</p></div></div></div></div></div></div></div></div></div>\n",
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