IT Support Engineer

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    "html_title": "Fairway All Brands Page - IT Support Engineer",
    "description_html": "<p>Fairway, a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company, delivers essential services such as weed control and fertilization, along with complementary offerings including irrigation, pest control, and tree and shrub maintenance.</p><p><br></p><p>The IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that employees can effectively utilize technology resources. This role involves a combination of technical expertise, customer service skills, and problem-solving abilities. Looking for a team player with strong communication skills, good customer service, and experience working closely with all facets of IT Operations to address issues.</p><p><br></p><p>Pay: 55,000 - 65,000</p><p><br></p><p><strong>Responsibilities</strong></p><p>· Respond to user inquiries and technical issues via phone, email, or in-person.</p><p>· Diagnose and troubleshoot hardware, software, and network-related problems.</p><p>· Guide users through step-by-step solutions and provide remote assistance when necessary.</p><p>· Install, configure, and upgrade hardware and software components.</p><p>· Perform routine maintenance tasks, such as system updates and patches.</p><p>· Collaborate with other IT teams for more complex system changes.</p><p>· Assist in the procurement process for IT hardware and software.</p><p>· Perform Admin duties in O365 and Microsoft Office Suite.</p><p>· Maintain an inventory of IT assets and licenses.</p><p>· Troubleshoot phone issues, migrating from one provider to another (NICE).</p><p>· Support NICE CXONE migration during M&amp;A.</p><p>· Implement and enforce security protocols to safeguard information and systems.</p><p>· Log and track support incidents using a ticketing system.</p><p>· Prioritize and escalate issues based on their urgency and impact on business operations.</p><p>· Ensure timely resolution of incidents and adherence to service level agreements (SLAs).</p><p>· Collaborate with other IT departments to address cross-functional issues.</p><p>· Conduct user training sessions to enhance employees' IT literacy and self-help capabilities.</p><p>· Create documentation and knowledge base articles for common issues and solutions.</p><p><br></p><p><strong>Key Qualifications &amp; Skills</strong></p><p>· Bachelor’s degree in computer science, Information Technology, or a related field.</p><p>· Previous experience in a helpdesk or technical support role is advantageous.</p><p>· Proficiency in VoIP phone applications, familiarity with hardware components, networking concepts, and experience with common office software.</p><p>· Experience related to Caller Branding. (First Orion, Caller ID Reputation)</p><p>· Experience in MDM systems.</p><p>· Experience in O365 Administration.</p><p>· Experience in ITSM and ITAM.</p><p>· Strong interpersonal and customer service skills with the ability to communicate technical concepts to non-technical users.</p><p>· Excellent problem-solving skills and the ability to think critically under pressure.</p><p>· Ability to work collaboratively with other IT professionals and departments.</p><p>· Excellent communication and interpersonal skills.</p><p>· Ability to work under pressure, often in a deadline driven environment.</p><p>· Ability to perform several tasks concurrently with superior attention to detail.</p><p><br></p><p><strong>Preferred Skills:</strong></p><p>· Experience with IP Phone Systems like NICE</p><p>· Experience in Call branding.</p><p>· Experience in MDM (Ivanti and Intune)</p>",
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      "datePosted": "2026-05-26T20:14:24-05:00",
      "description": "<p>Description</p><p>Fairway, a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company, delivers essential services such as weed control and fertilization, along with complementary offerings including irrigation, pest control, and tree and shrub maintenance.</p><p><br/></p><p>The IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that employees can effectively utilize technology resources. This role involves a combination of technical expertise, customer service skills, and problem-solving abilities. Looking for a team player with strong communication skills, good customer service, and experience working closely with all facets of IT Operations to address issues.</p><p><br/></p><p>Pay: 55,000 - 65,000</p><p><br/></p><p><strong>Responsibilities</strong></p><p>· Respond to user inquiries and technical issues via phone, email, or in-person.</p><p>· Diagnose and troubleshoot hardware, software, and network-related problems.</p><p>· Guide users through step-by-step solutions and provide remote assistance when necessary.</p><p>· Install, configure, and upgrade hardware and software components.</p><p>· Perform routine maintenance tasks, such as system updates and patches.</p><p>· Collaborate with other IT teams for more complex system changes.</p><p>· Assist in the procurement process for IT hardware and software.</p><p>· Perform Admin duties in O365 and Microsoft Office Suite.</p><p>· Maintain an inventory of IT assets and licenses.</p><p>· Troubleshoot phone issues, migrating from one provider to another (NICE).</p><p>· Support NICE CXONE migration during M&A.</p><p>· Implement and enforce security protocols to safeguard information and systems.</p><p>· Log and track support incidents using a ticketing system.</p><p>· Prioritize and escalate issues based on their urgency and impact on business operations.</p><p>· Ensure timely resolution of incidents and adherence to service level agreements (SLAs).</p><p>· Collaborate with other IT departments to address cross-functional issues.</p><p>· Conduct user training sessions to enhance employees' IT literacy and self-help capabilities.</p><p>· Create documentation and knowledge base articles for common issues and solutions.</p><p><br/></p><p><strong>Key Qualifications & Skills</strong></p><p>· Bachelor’s degree in computer science, Information Technology, or a related field.</p><p>· Previous experience in a helpdesk or technical support role is advantageous.</p><p>· Proficiency in VoIP phone applications, familiarity with hardware components, networking concepts, and experience with common office software.</p><p>· Experience related to Caller Branding. (First Orion, Caller ID Reputation)</p><p>· Experience in MDM systems.</p><p>· Experience in O365 Administration.</p><p>· Experience in ITSM and ITAM.</p><p>· Strong interpersonal and customer service skills with the ability to communicate technical concepts to non-technical users.</p><p>· Excellent problem-solving skills and the ability to think critically under pressure.</p><p>· Ability to work collaboratively with other IT professionals and departments.</p><p>· Excellent communication and interpersonal skills.</p><p>· Ability to work under pressure, often in a deadline driven environment.</p><p>· Ability to perform several tasks concurrently with superior attention to detail.</p><p><br/></p><p><strong>Preferred Skills:</strong></p><p>· Experience with IP Phone Systems like NICE</p><p>· Experience in Call branding.</p><p>· Experience in MDM (Ivanti and Intune)</p>",
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