Cruise / Tour Operations Coordinator

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  "detail": {
    "url": "https://scenicglobal.applytojob.com/apply/jobs/details/OcWPzr8bs5?&",
    "heading": "Cruise / Tour Operations Coordinator",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:16px;\"><strong>Cruise/Tour Operations Coordinator 100%&#160;</strong></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.</span></span></span><br><br><strong><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Responsibilities</span></span></span></strong><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Preparation of all tour related files and documents prior to the operational season.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participating in and contributing to trainings and seasonal meetings.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Preparation of travel documents for both passengers and Cruise/Tour directors.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">To provide specific and detailed information about a given tour to Cruise Directors and Suppliers, such as passenger manifest, special requirements list, rooming list, day by day technical itinerary uniquely tailored to that specific departure</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Emergency handling out of office hours on a rota basis.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Processing of deviations and alternative programs in case of operational or technical issues.</span></span></span></li></ul><br><strong><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience</span></span></span></strong><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Customer-minded and solution-oriented.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Passionate about \"exceeding expectations\" and delivering outstanding customer experiences.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Clear attention to detail and structured working method.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Good planning and organizational skills.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Team player who has experience working in deadline-driven environments.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">English fluency is required, German and other European languages are an advantage.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Valid work and residence permit (at least a B permit).</span></span></span></li></ul><br><strong><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Travel</span></span></span></strong><ul><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Up to 15% travel is required.</span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">You will find more information about our company on the following website <a href=\"http://scenic.eu\" target=\"_blank\">www.scenic.eu.</a></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Follow the link to our recruitment site <a href=\"http://scenicglobal.applytojob.com\" target=\"_blank\">http://scenicglobal.applytojob.com</a>&#160; to apply online.<br><br>Only online applications via this link and no agency resumes will be accepted for this position.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Scenic Tours Europe AG, CH-6302 Zug</span></span></span><br>&#160;",
    "description_text": "Would you like to be one of the amazing people creating wonders? A deluxe tour and river cruise operator is looking for energetic and motivated persons for its Swiss Office in the Center of Zug.\n Cruise/Tour Operations Coordinator 100%\n As Operations Coordinator, you will be part of a young, friendly and established team of professionals, supporting the organization in delivering service performance and customer satisfaction. With your high energy, can-do attitude and flawless organizational skills you will make an important contribution in this varied role - from supporting our cruise/tour directors, to working with the product team, accounting, and purchasing to managing the day to day operations.\n Responsibilities Preparation of all tour related files and documents prior to the operational season.\n Participating in and contributing to trainings and seasonal meetings.\n Preparation of travel documents for both passengers and Cruise/Tour directors.\n To provide specific and detailed information about a given tour to Cruise Directors and Suppliers, such as passenger manifest, special requirements list, rooming list, day by day technical itinerary uniquely tailored to that specific departure\n Emergency handling out of office hours on a rota basis.\n Processing of deviations and alternative programs in case of operational or technical issues.\n Experience Customer-minded and solution-oriented.\n Passionate about \"exceeding expectations\" and delivering outstanding customer experiences.\n Clear attention to detail and structured working method.\n Good planning and organizational skills.\n Team player who has experience working in deadline-driven environments.\n English fluency is required, German and other European languages are an advantage.\n Good skills in MS Office programs including MS Teams, Word, Excel, and PowerPoint.\n Valid work and residence permit (at least a B permit).\n Travel Up to 15% travel is required.\n You will find more information about our company on the following website www.scenic.eu.\n Follow the link to our recruitment site http://scenicglobal.applytojob.com   to apply online.\nOnly online applications via this link and no agency resumes will be accepted for this position.\n Scenic Tours Europe AG, CH-6302 Zug",
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    "id": "OcWPzr8bs5",
    "title": "Cruise / Tour Operations Coordinator",
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