Customer Care Rep - Inbound

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><p id=\"isPasted\">For over forty-five years, GA Foods has been creating and delivering high-quality nutritious and well-balanced meals to seniors, children, the military, and emergency response. GA Foods sets ourselves apart with flavorful menus tailored to our client&#39;s palettes, a delivery service unmatched by the competition, and an One Team attitude.&nbsp;</p><p>GA Foods is seeking an experienced Call Center Representative. The ideal Call Center Representative will be a compassionate and skilled customer service professional who is interested in impacting the lives of others. this individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries.&nbsp;</p><p>Responsibilities&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Processing Inbound and outbound customer calls and member orders</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Liaison with the company&#39;s Delivery Care Agents, along with customers, agencies, and Case Managers</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Understanding and striving to meet or exceed outlined metrics while providing excellent customer service</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Driving customer satisfaction through voice, chat, and/or email communications</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Data Entry of customer orders into company ERP and other programs</span></span></li></ul><p>Experience&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Basic knowledge of Microsoft Office to include Word and Excel</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Ability to organize and manage multiple priorities</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Strong customer orientation and focus</span></span></li></ul><ul class=\"decimal_type\"><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Strong and accurate data entry</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Good verbal and written communication skills</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Ability to work in a fast-paced environment</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Attention to detail and dependability</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Prior customer service or call center experience required</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Bilingual preferred with a $.50 per hour differential paid</span></span></li></ul><p>Technical Requirements&nbsp;</p><ul class=\"decimal_type\"><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">A minimum of one or two 19-inch or larger monitors (2 are recommended)</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Headset with microphone, mice, keyboard, </span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW101024927 BCX0\">etc</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW101024927 BCX0\"><span class=\"NormalTextRun SCXW101024927 BCX0\">Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed. Internet provider must be highly stable with </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW101024927 BCX0\">a packet</span><span class=\"NormalTextRun SCXW101024927 BCX0\"> loss and latency under 100ms. DSL or Broadband services </span><span class=\"NormalTextRun SCXW101024927 BCX0\">required</span><span class=\"NormalTextRun SCXW101024927 BCX0\">. (During working hours media streaming, ripping, media playing, or gaming by the </span><span class=\"NormalTextRun SCXW101024927 BCX0\">rep</span><span class=\"NormalTextRun SCXW101024927 BCX0\"> or members of the household are not </span><span class=\"NormalTextRun SCXW101024927 BCX0\">permitted</span><span class=\"NormalTextRun SCXW101024927 BCX0\"> as this will negatively </span><span class=\"NormalTextRun SCXW101024927 BCX0\">impact</span><span class=\"NormalTextRun SCXW101024927 BCX0\"> your network&#39;s performance)</span></span></li></ul><p>Physical Demands&nbsp;</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (&lt;10% of the time). This would require the ability to lift files (&lt;10 lbs.), open filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear.&nbsp;</p><p id=\"isPasted\">Position Type</p><p>This is a full-time, non-exempt position that requires on-site work, Monday through Friday.</p><p>Equal Opportunity Statement&nbsp;</p><p>At GA Foods, we are deeply committed to the principles of equal employment opportunity. It is our policy that all employment decisions are made without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, veteran status, or any other characteristic protected by local, state, or federal law.&nbsp;</p><p>We base all employment decisions on merit, qualifications to perform the essential job functions (with or without reasonable accommodations), and business needs.&nbsp;</p><p>GA Foods also provides affirmative action in employment for qualified individuals with disabilities and protected veterans, in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&#39; Readjustment Assistance Act.&nbsp;</p><p>GA Food Services of Pinellas County, LLC (GA Foods) is proud to be a Drug-Free, Smoke-Free Workplace and an Equal Employment Opportunity Employer.&nbsp;</p><p>&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div>\n",
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