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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.14.30/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p style=\"margin-left:0in;\" data-pasted=\"true\">BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance.&nbsp;</p><p style=\"margin-left:0in;\">Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH&rsquo;s business model of producing our Clients&rsquo; IVD/RUO products Effectively, Efficiently, and Economically.&nbsp;</p><p style=\"margin-left:0in;\"><strong>Essential Functions:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Cultivate lasting relationships with Clients, providing personalized, high-quality service</li><li style=\"margin-left:0in;\">Act as the initial point of contact to professionally resolve complex Client inquiries</li><li style=\"margin-left:0in;\">Respond to Client emails and phone calls</li><li style=\"margin-left:0in;\">Consult with other departments regarding Client needs</li><li style=\"margin-left:0in;\">Facilitate Production requests</li><li style=\"margin-left:0in;\">Draft Production documents</li><li style=\"margin-left:0in;\">Assist in planning and coordinating the activities of the Production Team</li><li style=\"margin-left:0in;\">Support our Quality Assurance Team with Client communication</li><li style=\"margin-left:0in;\">Prepare price quote proposals as needed</li><li style=\"margin-left:0in;\">Coordinate the receipt, delivery and shipment of Client materials</li><li style=\"margin-left:0in;\">Assist the Inventory Team with cycle counts and Client communications&nbsp;</li><li style=\"margin-left:0in;\">Participate in and facilitate meetings with current Clients as needed.</li><li style=\"margin-left:0in;\">Route incoming communications to appropriate personnel</li><li style=\"margin-left:0in;\">Maintain Client records</li></ul></div><p style=\"margin-left:0in;\"><strong>Secondary Job Functions:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate</li><li style=\"margin-left:0in;\">Tradeshow duties and responsibilities as needed</li><li style=\"margin-left:0in;\">Miscellaneous projects as requested&nbsp;</li><li style=\"margin-left:0in;\">Other duties as assigned by Management</li></ul></div><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Experience / Education<ul type=\"circle\"><li>High School diploma or equivalent</li><li>3+ years of related experience</li></ul></li></ul><p style=\"margin-left:0in;\"><strong>Other Requirements:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Provide effective and efficient communication and support</li><li style=\"margin-left:0in;\">Handle confidential business matters appropriately</li><li style=\"margin-left:0in;\">Well organized, pays attention to details</li><li style=\"margin-left:0in;\">Excellent computer skills (Outlook, Word, Excel)</li><li style=\"margin-left:0in;\">Self-motivated</li><li style=\"margin-left:0in;\">Capability to work independently and as a team</li><li style=\"margin-left:0in;\">Must be able to wear appropriate PPE as needed&nbsp;</li><li style=\"margin-left:0in;\">Ability to sit for extended periods of time</li><li style=\"margin-left:0in;\">Normal vision acuity (with or without corrective lenses)</li><li style=\"margin-left:0in;\">Ability to identify and distinguish colors</li><li style=\"margin-left:0in;\">Ability to lift 10 lbs routinely/often/occasionally</li><li style=\"margin-left:0in;\">Ability to crouch, bend, twist and reach</li><li style=\"margin-left:0in;\">Ability to push/pull 25 lbs occasionally</li></ul><p style=\"margin-left:0in;\"><strong>About BIOLYPH:</strong></p><p style=\"margin-left:0in;\">Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.&nbsp;</p><p style=\"margin-left:0in;\"><strong>BIOLYPH Offers:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Competitive pay commensurate with experience</li><li style=\"margin-left:0in;\">Benefits for full-time employees include:<ul style=\"list-style-type: circle;\"><li>Health, Dental, Vision, Life, Short-term, and Long-term disability insurance</li><li>Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays</li><li>401k</li><li>Employee Assistance Program</li></ul></li><li style=\"margin-left:0in;\">Frequent company-sponsored events</li><li style=\"margin-left:0in;\">Clean, friendly, and collaborative work environment</li></ul></div></div></div></div></div></div>\n",
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