Customer Service Representative

{
  "content_hash": "6b32ec09f2497faf37e0deffe5344f37fdbefb4ce23535038f8e85528f91559e",
  "source_hash": "f2f9c5b3c4842835923e61d6389715dbf512c686d6676ce077d0ae3e74d489a1",
  "last_changed_at": "2026-06-06T12:14:17.205Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "3654 S. Willow  Fresno, CA 93725, Fresno, CA, US, Fresno, CA",
    "city": null,
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 26,
  "salary_min": 22,
  "inferred_at": "2026-06-06T12:14:17.194Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "3654 S. Willow  Fresno, CA 93725, Fresno, CA, US, Fresno, CA",
      "city": null,
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201185623302_1",
    "postDate": "2026-05-14T12:22:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 26,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-14T12:22Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:14Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "627812"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "22 To 26 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "1018",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fresno",
          "postalCode": "93725",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": "3654 S. Willow  Fresno, CA 93725, Fresno, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>CUSTOMER SERVICE REPRESENTATIVE</strong></p><p style=\"margin-left:0in;\">Under the supervision of the Customer Service Manager, the Customer Service Representative provides support to customers and the sales department by performing the following duties.</p><p style=\"margin-left:0in;\"><strong>Essential Functions</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Provides the best quality experience with courtesy and a professional attitude to maintain customer satisfaction.</li><li>Assists customers via telephone, email, or fax regarding product availability, etc.</li><li>Correctly enters customer orders into the system.</li><li>Transmits or emails Bills of Lading and pick tickets of customer orders to warehouses for shipping.</li><li>Notifies customers when back orders will be available.</li><li>Communicates with purchasing and production regarding low inventories and product needs for customer shipments.</li><li>Tracks orders for timely shipments and customer pickups.</li><li>Keeps order desk price books updated for customer pricing.</li><li>Reviews pricing and generates customer invoices.</li><li>Processes credits, rebills, returns, etc.</li><li>Coordinates with Accounts Receivable to contact delinquent account holders to request payment.</li><li>Researches customer discrepancies and past-due amounts with the assistance of Accounts Receivable; Contacts delinquent account holders to request payment.</li><li>Other duties as assigned.</li></ul><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><p style=\"margin-left:0in;\"><strong>Required:</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>2 years of previous order desk/customer service experience required.</li></ul><p style=\"margin-left:0in;\"><strong>Preferred Qualifications</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>3-5 years of previous order desk/customer service experience is strongly preferred.</li><li>Bachelor&rsquo;s Degree, preferred.</li></ul><p style=\"margin-left:0in;\"><strong>Required Competencies</strong></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li>Ability to read, comprehend instructions, and memos in English; Ability to carry out detailed written and verbal instructions</li><li>Intermediate knowledge in Word, Excel, and Outlook, and the ability and willingness to learn new software applications</li><li>Attention to detail at a high level</li><li>Self- motivated with the ability to handle multiple tasks accurately and meet deadlines in a fast-paced environment</li><li>Ability to build relationships and work well in a team-based environment</li><li>Strong customer orientation</li></ul><p style=\"margin-left:0in;\"><strong>Supervisory Responsibility</strong></p><p style=\"margin-left:0in;\">None</p><p style=\"margin-left:0in;\"><strong>Work Environment</strong></p><p style=\"margin-left:0in;\">The physical environment requires the employee to work primarily in an office environment with prolonged periods sitting at a desk and working on a computer. Occasionally works in warehouse/plant in heat/cold conditions. Frequently required to use personal protective equipment to prevent exposure to hazards. Must be able to lift up to 25 pounds at times.&nbsp;</p><p style=\"margin-left:0in;\"><strong>Classification/Expected Hours of Employment</strong></p><p style=\"margin-left:0in;\">This position is a full-time position that is non-exempt. Typically works 5 eight-hour days (Monday &ndash; Friday) with overtime as required.&nbsp;</p><p style=\"margin-left:0in;\"><strong>Education and Experience</strong></p><p style=\"margin-left:0in;\">Must have high school diploma or equivalent; an Associate&#39;s degree preferred.</p><p style=\"margin-left:0in;\"><strong>Disclaimer</strong></p><p style=\"margin-left:0in;\">This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.&nbsp;</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><br></p></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201185623302_1",
    "postDate": "2026-05-14T12:22:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 26,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 22,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "HR",
          "shortName": "Hourly"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-05-14T12:22Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:14Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "627812"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "22 To 26 (USD) Hourly"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "1018",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fresno",
          "postalCode": "93725",
          "countrySubdivisionLevel1": {
            "codeValue": "CA"
          }
        },
        "nameCode": {
          "shortName": "3654 S. Willow  Fresno, CA 93725, Fresno, CA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/627812?cid=a200ab68-39f2-4e69-9bf6-ffca11cfd12f&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 7674
  },
  "detail_errors": []
}