Customer Service Specialist I (32196)

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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Choice Legal is looking for a customer centric person to join our team!</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The <strong>Customer Service Specialist&rsquo;s</strong> role is to respond to internal and external customer inquiries and to proactively contact clients to resolve outstanding issues. The primary objective of the Customer Service Specialist is to build long-term rapport with ordering clients and guide their orders through the various operational processes to completion. The Customer Service Specialist should provide ongoing and timely communication updates for both internal and external customers.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The schedule for this onsite role is <strong>Monday to Friday&nbsp;8am-5pm or 9am-6pm.</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL JOB FUNCTIONS </strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Respond to all client inquiries regarding updated status of orders by e-mail or phone, depending upon the client&rsquo;s preference and/or the time-sensitivity of the order. Log all client issue, contacts and resolutions into the system.</span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Proactively monitor assigned client base to identify or prevent a potential customer satisfaction concern or order delay. Contact clients by e-mail/phone to provide clear and concise explanations to the client of any delays to orders and the reasons for the delay as well as coordinate with the client on any additional information needed. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Written communication by the CSR should fully explain each situation and may require that &ldquo;canned system statuses&rdquo; be modified to expressly state the nature of a particular situation. Utilize spell-check for both grammar and spelling prior to forwarding any e-mail or status letter to a client. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Review all cancellations and/or case settled orders for appropriate closing statement prior to routing to Production. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Review all work orders received from the Retrieval Department for validity before contacting the client.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Review all work orders received from the Retrieval Department for reason of facility non-compliance and ensure that all procedures were followed to allow closure, prior to routing to Production.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor and/or handle of all Special Circumstance Orders (SCO&rsquo;s) which require tight deadlines and special instructions, outside of normal operational processes.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Offer support to ABI Account Managers as needed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide support, direction and/or resolution on technical issues forwarded from the client.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Compose and prepare confidential correspondence, reports, and other complex documents.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Coordinate with all internal departments to ensure Customer Satisfaction expectations are achieved, i.e. forward needed documentation/instructions as needed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain customer accounts by identifying and analyzing customer needs to achieve satisfaction.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitoring of Work In Progress for &lsquo;new&rsquo; &amp; &lsquo;sensitive&rsquo; client orders, utilizing all reporting tools in the system. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform other duties as assigned.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Level II</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with communication of new website registrations and demo requests to the appropriate Account Executives. Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department.</span></span></li>\n</ul>\n",
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Utilize spell-check for both grammar and spelling prior to forwarding any e-mail or status letter to a client. \\n\\tReview all cancellations and/or case settled orders for appropriate closing statement prior to routing to Production. \\n\\tReview all work orders received from the Retrieval Department for validity before contacting the client.\\n\\tReview all work orders received from the Retrieval Department for reason of facility non-compliance and ensure that all procedures were followed to allow closure, prior to routing to Production.\\n\\tMonitor and/or handle of all Special Circumstance Orders (SCO&rsquo;s) which require tight deadlines and special instructions, outside of normal operational processes.\\n\\tOffer support to ABI Account Managers as needed.\\n\\tProvide support, direction and/or resolution on technical issues forwarded from the client.\\n\\tCompose and prepare confidential correspondence, reports, and other complex documents.\\n\\tCoordinate with all internal departments to ensure Customer Satisfaction expectations are achieved, i.e. forward needed documentation/instructions as needed.\\n\\tMaintain customer accounts by identifying and analyzing customer needs to achieve satisfaction.\\n\\tPerform internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena.\\n\\tMonitoring of Work In Progress for &lsquo;new&rsquo; &amp; &lsquo;sensitive&rsquo; client orders, utilizing all reporting tools in the system. \\n\\tPerform other duties as assigned.\\n\\n\\nLevel II\\n\\n\\n\\tAssist with communication of new website registrations and demo requests to the appropriate Account Executives. Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department.\\n\\nQualificationsEducation and/or Experience &nbsp;\\n\\n\\n\\tHigh School Diploma or equivalent required. \\n\\tPrior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. \\n\\tFamiliarity with med-legal terminology and HIPAA requirements.\\n\\n\\nQUALIFICATIONS&nbsp; \\n\\n\\n\\tMust have good understanding of the organization&rsquo;s goals and objectives.\\n\\tMust be highly self-motivated and self-directed.\\n\\tMust have ability to absorb new ideas and concepts quickly.\\n\\tMust have good analytical and problem-solving abilities.\\n\\tAbility to effectively prioritize and execute tasks in a high-pressure environment.\\n\\tMulti-taking is essential as well as being able to adapt to change of work duties. \\n\\tMust be a qualified typist with a minimum of 45 W.P.M.\\n\\tMust be able to stay focused and concentrate under normal or heavy distractions.\\n\\tAbility to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.\\n\\n\\n\\nAbout Us:\\n\\nChoice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. 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The Customer Service Specialist should provide ongoing and timely communication updates for both internal and external customers.\\n\\nThe schedule for this onsite role is Monday to Friday&nbsp;8am-5pm or 9am-6pm.\\n\\nESSENTIAL JOB FUNCTIONS \\n\\n\\n\\tRespond to all client inquiries regarding updated status of orders by e-mail or phone, depending upon the client&rsquo;s preference and/or the time-sensitivity of the order. Log all client issue, contacts and resolutions into the system.\\n\\n\\n\\n\\tProactively monitor assigned client base to identify or prevent a potential customer satisfaction concern or order delay. Contact clients by e-mail/phone to provide clear and concise explanations to the client of any delays to orders and the reasons for the delay as well as coordinate with the client on any additional information needed. \\n\\tWritten communication by the CSR should fully explain each situation and may require that &ldquo;canned system statuses&rdquo; be modified to expressly state the nature of a particular situation. Utilize spell-check for both grammar and spelling prior to forwarding any e-mail or status letter to a client. \\n\\tReview all cancellations and/or case settled orders for appropriate closing statement prior to routing to Production. \\n\\tReview all work orders received from the Retrieval Department for validity before contacting the client.\\n\\tReview all work orders received from the Retrieval Department for reason of facility non-compliance and ensure that all procedures were followed to allow closure, prior to routing to Production.\\n\\tMonitor and/or handle of all Special Circumstance Orders (SCO&rsquo;s) which require tight deadlines and special instructions, outside of normal operational processes.\\n\\tOffer support to ABI Account Managers as needed.\\n\\tProvide support, direction and/or resolution on technical issues forwarded from the client.\\n\\tCompose and prepare confidential correspondence, reports, and other complex documents.\\n\\tCoordinate with all internal departments to ensure Customer Satisfaction expectations are achieved, i.e. forward needed documentation/instructions as needed.\\n\\tMaintain customer accounts by identifying and analyzing customer needs to achieve satisfaction.\\n\\tPerform internet research as needed to locate working phone/fax numbers or a physical address for business entities you are asked to contact per client request, or to offer the ordering client options for various entities they may want to Subpoena.\\n\\tMonitoring of Work In Progress for &lsquo;new&rsquo; &amp; &lsquo;sensitive&rsquo; client orders, utilizing all reporting tools in the system. \\n\\tPerform other duties as assigned.\\n\\n\\nLevel II\\n\\n\\n\\tAssist with communication of new website registrations and demo requests to the appropriate Account Executives. Assist in coordinating with Account Managers to obtain specifications for Client Pilot programs and communicate specifications with the auditing department.\\n\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"IME RESOURCES LLC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=DE7F1DB117D9CA98C9234E97B3F23ED8\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"5650 Breckenridge Park Drive\",\"addressLocality\":\"Tampa\",\"addressRegion\":\"FL\",\"postalCode\":33610,\"addressCountry\":\"USA\"}},\"qualifications\":\"Education and/or Experience &nbsp;\\n\\n\\n\\tHigh School Diploma or equivalent required. \\n\\tPrior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. \\n\\tFamiliarity with med-legal terminology and HIPAA requirements.\\n\\n\\nQUALIFICATIONS&nbsp; \\n\\n\\n\\tMust have good understanding of the organization&rsquo;s goals and objectives.\\n\\tMust be highly self-motivated and self-directed.\\n\\tMust have ability to absorb new ideas and concepts quickly.\\n\\tMust have good analytical and problem-solving abilities.\\n\\tAbility to effectively prioritize and execute tasks in a high-pressure environment.\\n\\tMulti-taking is essential as well as being able to adapt to change of work duties. \\n\\tMust be a qualified typist with a minimum of 45 W.P.M.\\n\\tMust be able to stay focused and concentrate under normal or heavy distractions.\\n\\tAbility to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.\\n\\n\\n\\nAbout Us:\\n\\nChoice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.\\n\\nEqual Opportunity Employer - Minorities/Females/Disabled/Veterans\\n\\nChoice Legal&nbsp;offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.\\n\",\"experienceRequirements\":\"Education and/or Experience &nbsp;\\n\\n\\n\\tHigh School Diploma or equivalent required. \\n\\tPrior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. \\n\\tFamiliarity with med-legal terminology and HIPAA requirements.\\n\\n\\nQUALIFICATIONS&nbsp; \\n\\n\\n\\tMust have good understanding of the organization&rsquo;s goals and objectives.\\n\\tMust be highly self-motivated and self-directed.\\n\\tMust have ability to absorb new ideas and concepts quickly.\\n\\tMust have good analytical and problem-solving abilities.\\n\\tAbility to effectively prioritize and execute tasks in a high-pressure environment.\\n\\tMulti-taking is essential as well as being able to adapt to change of work duties. \\n\\tMust be a qualified typist with a minimum of 45 W.P.M.\\n\\tMust be able to stay focused and concentrate under normal or heavy distractions.\\n\\tAbility to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.\\n\\n\\n\\nAbout Us:\\n\\nChoice Legal is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.\\n\\nEqual Opportunity Employer - Minorities/Females/Disabled/Veterans\\n\\nChoice Legal&nbsp;offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Education and/or Experience </strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li style=\"text-align: justify;\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">High School Diploma or equivalent required. </span></span></li>\n\t<li style=\"text-align: justify;\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. </span></span></li>\n\t<li style=\"text-align: justify;\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Familiarity with med-legal terminology and HIPAA requirements.</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>QUALIFICATIONS&nbsp; </strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must have good understanding of the organization&rsquo;s goals and objectives.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be highly self-motivated and self-directed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must have ability to absorb new ideas and concepts quickly.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must have good analytical and problem-solving abilities.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to effectively prioritize and execute tasks in a high-pressure environment.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Multi-taking is essential as well as being able to adapt to change of work duties. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be a qualified typist with a minimum of 45 W.P.M.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to stay focused and concentrate under normal or heavy distractions.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.</span></span></li>\n</ul>\n\n<hr />\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>About Us:</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Choice Legal</strong> is a successful, growing, medical records retrieval company in the Tampa Bay area. We work closely with attorneys to obtain records for legal purposes.</span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Equal Opportunity Employer - Minorities/Females/Disabled/Veterans</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><u>Choice Legal</u>&nbsp;offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.</strong></span></span></p>\n",
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