Caseworker

{
  "content_hash": "c8d052d819deacec6d9b1c95e84eb2d2c0fab37f4b7ee0bff6523adae3f8f286",
  "source_hash": "282ac2da9f34134f674345a43da37f057ff48abb3d86f1611608cabc3f61e440",
  "last_changed_at": "2026-05-30T06:00:20.321Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cape Town, Western Cape, 7441, South Africa",
    "city": "Cape Town",
    "region": "Western Cape",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:26:33.203Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cape Town, Western Cape, 7441, South Africa",
      "city": "Cape Town",
      "region": "Western Cape",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "284",
    "isRemote": null,
    "location": {
      "city": "Cape Town",
      "state": "Western Cape"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18518",
    "locationType": "0",
    "jobOpeningName": "Caseworker",
    "departmentLabel": "Restore",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cape Town",
      "state": "Western Cape",
      "postalCode": "7441",
      "addressCountry": "South Africa"
    },
    "datePosted": "2026-04-28",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WHO WE ARE:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">A21 is a nonprofit organization fueled by radical hope that human beings everywhere will be rescued from bondage and completely restored. We are the abolitionists of the 21st century, and we work to free people from slavery and disrupt the demand. </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">For 18 years now, we've rolled up our sleeves and set our feet to action. Why? Because in a single moment a number can turn into a name, a tragedy into a victory, and a belief into an action. <span style=\"color: #e9370a\">Freedom. </span>That's our goal for every human being on the planet.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Mission:</span> Abolish slavery everywhere, <em>forever</em>. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">WHAT WE ARE LOOKING FOR: Caseworker</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">JOB PURPOSE</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To assist with the running of A21 Restore Program to survivors of human trafficking to ensure the best possible outcome for each individual. This includes residential survivors and survivor Restore facilitated both in and outside the A21 Freedom Center.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To assist in interviewing potential VoTs.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To assist in crisis situations as directed by Country Manager and Country Restore Manager.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To participate in “on call roster” as directed by Country Manager and Country Restore Manager.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To assist with A21 SRS repatriations as directed by Country Manager, and Country Restore Manager.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><em><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: none\">* </span>As the A21 Community Model and A21 Freedom Center’s develop, this job description may change as necessary. </span></em></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">MAIN RESPONSIBILITIES/ KEY DUTIES </span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Working with Survivors</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Conduct Potential VoT Interview or Initial Interview as directed by the Country Restore Manager.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To provide emotional and psychological support to individual survivors as required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To provide basic needs such as food and clothing according to need.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Cooperate with Law enforcement and Partner NGO’s to ensure best possible care for survivors. Accompany the survivors to appointments (e.g. lawyer, police, medical, etc.) when necessary.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To ensure that survivors have a valid ID to travel</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To accompany survivors, when applicable, to safe accommodation.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To arrange details for A21 SRS repatriations/relocations when applicable with Country Manager and/or Country Restore Manager as appropriate.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To complete appropriate reporting forms in compliance with A21 Policies and Procedures.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Perform any other duties that may arise in the course of the shift, as appropriate to the individual’s knowledge, skills, and capabilities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Conduct A21 Restoration Programs according to the individual needs of the survivor.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To write Survivor Financial Agreements and submit to Country Manager, Country Restore Manager and Director of Restore when applicable.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Assist survivors as they commence the process of building a new life, with appropriate outside interests and begin to form a circle of friends as they move toward independent living.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Assist survivors in the process of educational and vocational opportunities.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Assist survivors in finding employment and housing.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Assist survivors with budgeting/life skills.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To ensure that the survivors have all required documentation in order for them to apply for jobs or education.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To ensure that survivors understand the relevant government system and departments that they are likely to encounter.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Working with Crisis Situations</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Respond to crisis situations as directed by Country Manager and Country Restore Manager. This may include, but is not limited to, interviewing a potential new VoT to assess whether A21 can help, transporting a new resident to/from an A21 Program, traveling to other cities or towns to assist a survivor, responding to medical emergency for a survivor.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Working with External Agencies</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To liaise with other agencies as necessary to support the progress of the survivors.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Other Duties</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Attend regular staff meetings as directed by Country Manager</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Required to have Supervision once per month (allocated by A21).  </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To have a good knowledge and understanding of the Child Protection Policy and how it impacts the role of the caseworker in terms of responsibility. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To have read, signed and understood the A21 Child Protection Policy, Code of Conduct and Nondisclosure Agreement and how it relates to the role of Caseworker, and ensure compliance with those standards at all times.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To have completed the A21 Psychological First Aid Training.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">Country Specific Instructions</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Ensure all progress notes and paperwork for cases worked on are up to date and of high quality.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">PERSONAL SPECIFICATIONS -  Qualifications, Experience, Knowledge &amp; Skills</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">ESSENTIAL: </span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Education - Bachelor degree in Social Work, Psychology, Clinical Counselling or relevant discipline</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Minimum two years experience in Social Work, Psychology, Clinical Counselling or relevant discipline</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Excellent interpersonal skills </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Fluent in spoken and written English and native language</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Ability to communicate clearly, verbally and in writing</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Good understanding of trauma</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Good crisis management skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Good case management skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Strong leadership skills to maintain and support staff</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Ability to demonstrate a high degree of integrity, maintains confidential information</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Experience working with Government and Non-Government Organisations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Excellent Microsoft computer skills including excel</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Provide a working with Children Check or Police Check with no infringements</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Willingness to be flexible with work hours including weekends at times of need</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Commitment to equality and diversity issues.  </span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Demonstrated ability to uphold, safeguard, and promote organization’s values and philosophy, particularly relating to ethics, integrity and corporate social responsibility.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: none\">DESIRABLE:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Training and facilitation skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Experience working with community groups or social work case management</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">To hold a driver’s license with no pending infringements</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Current First Aid Certificate </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; text-decoration: none\">Registration with the SACSSP/HPCSA (or any relevant professional body)</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18518",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Caseworker",
    "departmentLabel": "Restore",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://a21.bamboohr.com/careers/284",
    "employmentStatusLabel": "Full-Time"
  }
}