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Customer Service Representative

Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Bartow, FL, United States; County Administration Building, Bartow, FL, US · On Site · Deleted · $40,206 / week · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Service Representative
Normalized title-
Department / team43-4050 Customer Service Representatives
LocationBartow, FL, United States
Work modelOn Site
Employment typeFull Time
Salary$40,206 / week
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-12 / 2026-06-13
Changed / last seen2026-06-20 / 2026-06-18

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bartow.Open
Department jobsActive postings in 43-4050 Customer Service Representatives.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Eqpz Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcee8c50d98-b321-4987-892e-41aea4f31235
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description CODE ENFORCEMENT DIVISION - CUSTOMER CARE REPRESENTATIVE PG 10 - NON EXEMPT 19.33HR/$40,206.40 ANNUALLY Employee Benefits Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic MAJOR FUNCTION Provides customer service and administrative support for the Code Enforcement Division. Responsibilities include greeting and directing visitors, handling incoming communications, and responding to inquiries on behalf of the division. Also responsible for general office support and maintaining an organized front-office environment. ILLUSTRATIVE DUTIES Serve as the primary customer service representative for the Code Enforcement Division. Direct phone calls, emails, and visitors to the appropriate team member(s) using a multi-line phone system. Provide accurate information and resources based on customer needs. Take written messages and direct calls to voicemail as needed. Log and track visitor data for monthly division reports. Create cases from telephone and online complaints and record information in Accela. Maintain a professional front-office environment by organizing and replenishing brochures, flyers, business cards, and other materials. Respond to routine, non-technical public inquiries in person and via telephone or email. Engage positively with the public, clients, supervisors, and community agencies, providing accurate guidance based on established procedures. Assist with clerical tasks such as record keeping, filing (electronic and manual), and updating forms. Handle routine mail duties, including sorting, stamping, distributing, and preparing for mailing. Maintain appointment calendars and monitor office schedules. Attend training programs as scheduled. Perform other related duties as assigned by the Office Manager and/or Division Director. KNOWLEDGE, ABILITIES, AND SKILLS Excellent interpersonal and communication skills with the ability to engage positively with internal and external customers. Proficient in Microsoft Office Suite, including Word and Excel. Strong verbal and written communication skills, using proper grammar and professional tone. Ability to understand and convey knowledge of basic code violation types. Highly organized with the ability to maintain detailed and accurate records. Ability to manage multiple tasks simultaneously and accurately. Ability to work independently and exercise sound judgment. Must be able to lift to 25 pounds. Ability to see, hear, sit, and ambulate independently. MINIMUM QUALIFICATIONS High school diploma or equivalent (GED) from an accredited institution. Minimum of two (2) years of experience in a professional office setting as an administrative assistant, receptionist, or related role. Ability to type at least 35 correct words per minute (CWPM) with a maximum of 10 errors. Valid driver’s license and the ability to obtain a Florida driver’s license upon employment. A comparable amount of training and experience may be substituted for the minimum qualifications, except for the high school diploma/GED requirement. SPECIAL REQUIREMENT All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents

Full job record

Job ID5e3ec9878556c21b90b8ac3f0ea58e05706ecca1
Org IDc0859c3e-b109-450a-a29a-642014499ef1
Source IDe8c50d98-b321-4987-892e-41aea4f31235
Board IDe8c50d98-b321-4987-892e-41aea4f31235
Provideroracle_hcm
Provider Job Key2585
TitleCustomer Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextBartow, FL, United States; County Administration Building, Bartow, FL, US
Department43-4050 Customer Service Representatives
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionFL
CityBartow
Salary RawDescription CODE ENFORCEMENT DIVISION - CUSTOMER CARE REPRESENTATIVE PG 10 - NON EXEMPT 19.33HR/$40,206.40 ANNUALLY Employee Benefits Direct Deposit, Bi-Weekly Pay Checks Medical, Dental, Vision Life Insurance FRS Retirement 10 Paid Holidays Paid Time Off Tuition Reimbursement Education Incentives Deferred Compensation Plan Wellness Incentives Employee Assistance Program (EAP) Free Employee Gym Free Employee Health Clinic MAJOR FUNCTION Provides customer service and administrative support for the Code Enforcement Division. Responsibilities include greeting and directing visitors, handling incoming communications, and responding to inquiries on behalf of the division. Also responsible for general office support and maintaining an organized front-office environment. ILLUSTRATIVE DUTIES Serve as the primary customer service representative for the Code Enforcement Division. Direct phone calls, emails, and visitors to the appropriate team member(s) using a multi-line phone system. Provide accurate information and resources based on customer needs. Take written messages and direct calls to voicemail as needed. Log and track visitor data for monthly division reports. Create cases from telephone and online complaints and record information in Accela. Maintain a professional front-office environment by organizing and replenishing brochures, flyers, business cards, and other materials. Respond to routine, non-technical public inquiries in person and via telephone or email. Engage positively with the public, clients, supervisors, and community agencies, providing accurate guidance based on established procedures. Assist with clerical tasks such as record keeping, filing (electronic and manual), and updating forms. Handle routine mail duties, including sorting, stamping, distributing, and preparing for mailing. Maintain appointment calendars and monitor office schedules. Attend training programs as scheduled. Perform other related duties as assigned by the Office Manager and/or Division Director. KNOWLEDGE, ABILITIES, AND SKILLS Excellent interpersonal and communication skills with the ability to engage positively with internal and external customers. Proficient in Microsoft Office Suite, including Word and Excel. Strong verbal and written communication skills, using proper grammar and professional tone. Ability to understand and convey knowledge of basic code violation types. Highly organized with the ability to maintain detailed and accurate records. Ability to manage multiple tasks simultaneously and accurately. Ability to work independently and exercise sound judgment. Must be able to lift to 25 pounds. Ability to see, hear, sit, and ambulate independently. MINIMUM QUALIFICATIONS High school diploma or equivalent (GED) from an accredited institution. Minimum of two (2) years of experience in a professional office setting as an administrative assistant, receptionist, or related role. Ability to type at least 35 correct words per minute (CWPM) with a maximum of 10 errors. Valid driver’s license and the ability to obtain a Florida driver’s license upon employment. A comparable amount of training and experience may be substituted for the minimum qualifications, except for the high school diploma/GED requirement. SPECIAL REQUIREMENT All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents
Salary Min40,206.4
Salary Max—
Salary CurrencyUSD
Salary Periodweek
Source URLhttps://fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2585
Apply URLhttps://fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2585
First Seen At2026-06-13 11:43:07Z
Last Seen At2026-06-18 11:50:13Z
Last Checked At2026-06-20 12:43:55Z
Last Changed At2026-06-20 12:43:55Z
Inactive At2026-06-20 12:43:55Z
Source Posted At2026-06-12 19:00:29Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eqpz-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-18/2026-06-18T11-50-10-133Z-2a7460fd657def61858073cede0e5c016c4923984dfb1d14adfccf63f6e874f9.json
Event Fields
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  "active_status": "deleted"
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Parsed Structured
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  "salary_min": 40206.4,
  "inferred_at": "2026-06-18T11:50:13.791Z",
  "launch_scope": {
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      "region": "FL",
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      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
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  },
  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}
Extensions
{}
Native Structured
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    "ExternalDescriptionStr": "<p>CODE ENFORCEMENT DIVISION - CUSTOMER CARE REPRESENTATIVE</p><p>PG 10 - NON EXEMPT&nbsp;</p><p>19.33HR/$40,206.40 ANNUALLY&nbsp;</p><p style=\"background-color: white; margin: 15pt 0in 6.75pt;\"><span style=\"color: rgb(51, 51, 51); font-family: &quot;Source Sans Pro&quot;, sans-serif;\"><span style=\"font-size: 13.5pt;\"><strong>Employee Benefits</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Direct Deposit, Bi-Weekly Pay Checks</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Medical, Dental, Vision</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Life Insurance</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">FRS Retirement</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">10 Paid Holidays</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Paid Time Off</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Tuition Reimbursement</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Education Incentives</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Deferred Compensation Plan</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Wellness Incentives</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Employee Assistance Program (EAP)</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Free Employee Gym</span></span></li><li style=\"background-color: white; color: rgb(51, 51, 51);\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 12pt;\">Free Employee Health Clinic</span></span></li></ul><p><br><strong>MAJOR FUNCTION</strong></p><p><span style=\"font-family: Calibri, sans-serif;\">Provides customer service and administrative support for the Code Enforcement Division. Responsibilities include greeting and directing visitors, handling incoming communications, and responding to inquiries on behalf of the division. Also responsible for general office support and maintaining an organized front-office environment.</span></p><p><strong>ILLUSTRATIVE DUTIES</strong><br><span style=\"font-family: Calibri, sans-serif;\">Serve as the primary customer service representative for the Code Enforcement Division.&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Direct phone calls, emails, and visitors to the appropriate team member(s) using a multi-line phone system.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Provide accurate information and resources based on customer needs.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Take written messages and direct calls to voicemail as needed.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Log and track visitor data for monthly division reports.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Create cases from telephone and online complaints and record information in Accela.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Maintain a professional front-office environment by organizing and replenishing brochures, flyers, business cards, and other materials.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Respond to routine, non-technical public inquiries in person and via telephone or email.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Engage positively with the public, clients, supervisors, and community agencies, providing accurate guidance based on established procedures.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Assist with clerical tasks such as record keeping, filing (electronic and manual), and updating forms.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Handle routine mail duties, including sorting, stamping, distributing, and preparing for mailing.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Maintain appointment calendars and monitor office schedules.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Attend training programs as scheduled.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Perform other related duties as assigned by the Office Manager and/or Division Director.</span></p></li></ul><p>&nbsp;</p><p><strong>KNOWLEDGE, ABILITIES, AND SKILLS</strong></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Excellent interpersonal and communication skills with the ability to engage positively with internal and external customers.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Proficient in Microsoft Office Suite, including Word and Excel.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Strong verbal and written communication skills, using proper grammar and professional tone.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to understand and convey knowledge of basic code violation types.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Highly organized with the ability to maintain detailed and accurate records.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to manage multiple tasks simultaneously and accurately.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to work independently and exercise sound judgment.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Must be able to lift to 25 pounds.&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">Ability to see, hear, sit, and ambulate independently.</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\">&nbsp;</p><p><strong>MINIMUM QUALIFICATIONS</strong></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Calibri, sans-serif;\">High school diploma or equivalent (GED) from an accredited institution.&nbsp;</span></p><p style=\"line-height: normal; 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line-height: 115%;\"><strong>All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its residents</strong></span></span></p>",
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