Client Services Associate

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  "last_changed_at": "2026-05-30T05:53:32.960Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "George Town, Grand Cayman, KY1-1201, Cayman Islands",
    "city": "George Town",
    "region": "Grand Cayman",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T11:15:32.227Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "George Town, Grand Cayman, KY1-1201, Cayman Islands",
      "city": "George Town",
      "region": "Grand Cayman",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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{
  "list_job": {
    "id": "60",
    "isRemote": null,
    "location": {
      "city": "George Town",
      "state": "Grand Cayman"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18564",
    "locationType": "0",
    "jobOpeningName": "Client Services Associate",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Tenet Bank - Employee"
  },
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  "detail_job_opening": {
    "location": {
      "city": "George Town",
      "state": "Grand Cayman",
      "postalCode": "KY1-1201",
      "addressCountry": "Cayman Islands"
    },
    "datePosted": "2026-02-27",
    "atsLocation": {
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    },
    "description": "<p><span style=\"font-weight: bold\"><span><span>CLIENT SERVICES </span><span>ASSOCIATE</span><span> |</span><span> TENET ORGANIZATION LTD. </span></span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>J</span><span>OIN THE FUTURE OF FINANCE AT TENET </span></span></span><span> </span></p>\n<p><span><span>We are a regulate</span></span><span><span>d </span><span>digital banking </span><span>platform</span><span>, pro</span></span><span><span>viding a premier banking solution for the global technology ecosystem. By </span><span>leveraging</span><span> our team’s extensive experience in technology and finance, we aim to deliver an elegant financial platform that allows our clients to minimise the administrative burden of managing their capital accounts so they can focus on the success of their business. </span></span><span> </span></p>\n<p><span><span> </span></span><span> </span></p>\n<p><span><span>As we grow, we</span><span> </span><span>are seeking</span><span> a Client Services Associate to </span><span>help </span><span>optimize</span><span> our core client and transaction support infrastructure.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>WHY THIS ROLE MATTERS</span></span></span><span> </span></p>\n<p><span><span>This role is the front line of </span><span>Tenet's </span><span>ongoing client experience</span><span>.</span><span> As a Client Services Associate, </span><span>you’ll</span><span> support clients with</span><span> onboarding and</span><span> </span><span>active</span><span> accounts</span><span>, </span><span>ensuring they feel confident, supported, and </span><span>well served</span><span>. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>You’ll</span><span> be a trusted point of contact for day</span><span>-</span><span>to</span><span>-d</span><span>ay questions, platform guidance, and operational requests, while coordinating internally to resolve more complex needs involving compliance, payments, and account reviews. Your work directly </span><span>impacts</span><span> client satisfaction, retention, and trust.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Beyond reactive support, this role plays a proactive part in keeping accounts healthy. </span><span>You’ll</span><span> help manage periodic reviews, spot patterns in client questions or friction points, and contribute to improving how we support clients at scale.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>This is an excellent role for someone who is client</span><span> </span><span>focused, </span><span>detail</span><span> o</span><span>riented, and interested in how strong service, compliance, and fintech infrastructure come together to deliver a seamless client experience.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>WHAT YOU’LL DO</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Periodic Reviews &amp; Ongoing Compliance Support</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Complete periodic client and account reviews in line with regulatory requirements, ensuring accounts </span><span>remain</span><span> current and compliant. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with clients and internal teams to collect, review, and update required documentation, </span><span>track</span><span> review </span><span>cycles</span><span> and flag overdue or incomplete items. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support the onboarding team during periods of high volume or coverage needs by reviewing onboarding documentation for completeness and accuracy.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Data &amp; Documentation Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Maintain </span><span>accurate</span><span> and up-to-date client records in CRM and internal systems, logging interactions, requests, and resolutions for visibility and continuity. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to internal knowledge bases, FAQs, and client-facing templates to reduce repeat queries and support consistent service delivery.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Client &amp; Internal Communication</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span><span>Respond to day-to-day client inquiries via email and </span><span>TenetOS</span><span>, providing clear and professional communication on platform navigation, access issues, and general account questions. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with compliance, legal, operations, and product teams to resolve more complex needs, escalating where </span><span>appropriate</span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Process Execution &amp; Continuous Improvement</span></span></span><span><span> </span></span><span> </span></p>\n<ul>\n<li><span><span>Follow established client service workflows with consistency and care. </span><span>Identify</span><span> recurring client issues, friction points, or process inefficiencies and suggest improvements.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span> Support reporting and metrics related to review cycles, inquiry resolution times, and service quality.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>WHAT MAKES YOU A GREAT FIT</span><span>:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>1-3 </span><span>years’ experience in an office, finance, operations, or an administrative role is </span><span>advantageous</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience or coursework in compliance, AML/KYC, financial regulation, or administrative record-keeping is </span><span>advantageous</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to follow structured, detail-intensive processes with accuracy and consistency</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable working with CRM systems, shared document platforms, or compliance tracking tools</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Desire to work</span><span> in a startup environment where things move fast and change often</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong written communication skills — able to correspond professionally with clients to request or clarify documentation</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to manage a caseload of ongoing reviews and flag issues proactively without being prompted</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>An interest in regulatory compliance, financial services operations, or fintech infrastructure (experience in Web3/digital assets is a bonus, not a requirement, given the nature of this role)</span></span><span> </span></li>\n</ul>\n<p><span> <br></span><span style=\"font-weight: bold\"><span><span> JOIN US AT TENET</span></span></span><span> <br></span><span><span> If </span><span>you’re</span><span> excited by the idea of working with trailblazing tech startups, VCs, and global innovators, all while </span><span>leveraging</span><span> </span><span>cutting-edge</span><span> technology to redefine banking, this is the perfect opportunity for you. </span></span><span> </span></p>\n<p><span> </span></p>",
    "compensation": "US$52,000 - $72,800",
    "departmentId": "18564",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Client Services Associate",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://tenetorg.bamboohr.com/careers/60",
    "employmentStatusLabel": "Tenet Bank - Employee"
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}