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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Calibri, sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\">Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.</em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><strong><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif;\">Overview:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif;\">Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and management for a multi-bank holding company.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><span style=\"line-height: 115%;\">Primary Accountabilities / Responsibilities:</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif;\">Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Responsible to answer and route calls to the appropriate person/department that are received through the main line of the bank.</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"2\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Responsible for meeting or exceeding customer service standards that are set forth by the department and/or bank. Requires discretionary decision-making, interpreting guidelines and bank policies and determination of fee refunds and reversals.&nbsp;</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"3\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Receive and resolve questions and problems of routine too more complex in nature.&nbsp;</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"4\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Understand department and Bank goals; participate in all established initiatives to meeting or exceeding the goals.</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"5\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Acquire and employ an in-depth knowledge of Bank products, as well as sales and customer relations&rsquo; techniques by telephone, online chat function or email to increase new and expand existing customer accounts.&nbsp;</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"6\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Receive and resolve questions and problems of routine too more complex in nature. &nbsp; Employ ownership, proper telephone etiquette, and strong oral and written communication skills to service the external and internal customer&rsquo;s needs fully. Ensure adequate follow up is afforded to each customer to foster positive customer relations and promote repeat and/or expanded business.&nbsp;</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"7\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Receive and respond to branch and other internal department questions or requests of routine too more complex in nature. Provide guidance to all bank employees including management in making decisions in the best interest of the bank and the customer. When applicable make decisions with scope of authority and/or process supervisor overrides for own customers and branch personnel.</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"8\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Maintain a high degree of operational knowledge of all Bank products and services, deposit account regulations, transaction procedures and corresponding technology.</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"10\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Obtain necessary information and complete required paperwork to ensure customer product needs are transacted completely, such as check orders, research, change of address, stop payment request, etc.&nbsp;</span></li></ul><ul style=\"margin-bottom:0in;margin-top:0in;\" start=\"11\" type=\"1\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Document all calls in the call tracking system with appropriate comments to keep management apprised of call activity. &nbsp;Identify and escalate priority issues to management.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><span style=\"line-height: 115%;\">Position Requirements</span></strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">High School diploma.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">1-2 years of bank experience.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Knowledge and understanding of the Bank&rsquo;s retail products.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Good customer service and organizational skills. &nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Attention to detail and ability to rotate a wide variety of duties.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">Able to use various office equipment, including PC&rsquo;s.&nbsp;</span><span style=\"line-height: 115%;\">&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"line-height: 115%;\">May be required to work extended hours or weekend. &nbsp;</span><br><br></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 14px;\"><strong><span style=\"line-height: 115%;\">An Affirmative Action/Equal Opportunity&nbsp;</span></strong></span><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif;\">Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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