Spa Services Representative (Full Time) (34815)

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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Description Summary</u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">To welcome guests, answer all questions, make appointments, sell services, reservations, maintain professional attitude at all times, especially on phones. Perform all desk duties explained in training, maintaining banks, finishing all paperwork per shift.</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Essential Duties and Responsibilities</u></strong><u> (other duties may be assigned)</u></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent guest services and professionalism is a must at all times.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Greet all guests in a warm and friendly manner using eye contact as they enter and exit the Spa. Use surname (example Mr. Jackson) when known.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Interact with guests in a friendly, service-oriented manner.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Answer telephone with proper, courteous identification greeting within three rings.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide Spa information for services, activities and facilities. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule all spa services.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be familiar with the various types of treatments offered including treatment benefits and contraindications.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule appointments according to guest preference and availability.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure that the guest has a full understanding of the service and is comfortable with the process, verifying appointments and times.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Efficiently and accurately check-in guest, verifying appointments and times. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Correctly process all charges and sales according to company procedures.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Regularly check computer for service openings throughout the day being aware of what needs to be sold and looking to prevent errors.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Scheduling services for guests with accuracy and consistency using individual log in.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assist guest in the Spa Boutique and ring up sales.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promote sales of treatments with a priority to up selling and suggestive selling to guests.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Accurately and completely handle all cancellations.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain accurate cashiering and bank responsibilities.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Arrive for your shift in uniform, looking clean and professional.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attend all scheduled staff meetings.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Read departmental memo book daily, as you will be held accountable for knowing that information.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform requested duties of manager/supervisor as needed. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow Spa front desk and programming standards of operation procedures.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide excellent guest service to both guest and internal clients. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating 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